Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.89

4.9 Rating 546 Reviews

97 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pair of pleated lampshades I bought are super high quality and I love the pattern! They were packaged nicely and arrived so quickly after ordering. I'd recommend pooky and order for myself again!”

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Posted 5 months ago

Hi Caroline, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased Best wishes, Mara

Posted 5 months ago

“I just received my first Pooky lampshade order and was absolutely thrilled!!!! Ordering couldn't have been easier, the shades came very quickly and the quality is beautiful! My clinet was very, very happy! If I can make one suggestion.... the little black tag that is sewn into the inside seam shows. A lighter color would be better.”

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Posted 6 months ago

Hi Gina, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 5 months ago

“Lovely mirror for our powder room. Very high quality.”

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Posted 6 months ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 5 months ago

“I recently purchased two shades from Pooky for palm lamps. I am a designer so extremely knowledgeable about products so it is harder for me to find things that will work for our projects because I am extremely particular about the quality of anything we use. I have to say that these shades are impeccable!! They are so beautifully made and are gorgeous in person. I am really blown away by this company. Also the packing was meticulous. I am a huge fan of Pooky and will be a long time client now that we've received our first order and love the quality! You will be so impressed too!!”

Pooky Lighting Inc 5 star review on 13th June 2024

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Posted 6 months ago

Hi Elissa, Thanks for letting us know that you are pleased with your Pooky purchase- We could not be more thrilled that you have become a Pooky enthusiast, having your support means so much to us and we can not wait to see you again soon. Wonderful choices for a wonderful home. Best wishes, Mara

Posted 5 months ago

“The website was so easy to use. I like "trying on" the different shades. When I recieved the sconces they were lovely, but the shades!!! They exceded expectations and were just perfect.”

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Posted 6 months ago

Hi Lisa, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 5 months ago

“I have been eyeing Pooky products for a while now, but I was previously deterred by the shipping arrangements from England. The quality of the products is excellent. I don't mind waiting to receive items I truly love, but an additional bonus is that the shipping only took two days. There is truly no shop like Pooky in terms of styles, quality, and price in the U.S”

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Posted 6 months ago

Hello Sandra, Thank you for taking the time to leave such a lovely review. We are so happy to finally be in that states! If you need any help with future orders or any recommendations we are always here to help! Warm Regards, Julia

Posted 5 months ago

“I recently purchased a lot of fixtures from Pooky and all were beautiful and high quality. Customer service was excellent during the several times I had to return shades for new ones. All in all, and unusually pleasant retail experience!”

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Posted 6 months ago

Hello Judy, Thank you for your thoughtful review! We are so happy to hear you love your products! We're especially pleased that our customer service team was able to assist you smoothly with the returns and exchanges. Ensuring a hassle-free experience for our customers is very important to us, and your feedback is greatly appreciated. If you ever need further assistance or have more feedback to share, please don't hesitate to get in touch. Warm Regards, Julia

Posted 6 months ago

“I measured wrong! The blue and white ikat shade didn’t fit the lamp I bought it for. But it is so charming and beautifully made I decided to keep it and use it on a different lamp in the same room. No more bland white lamp shades for me. Thank you so much — I’ll be ordering again soon!”

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Posted 6 months ago

Thanks Marilea, Glad you were able to find another lamp for this colorful shade! We have hundreds to choose from so hopefully we'll be able to help make your original lamp even more colorful and beautiful as well. If you need any assistance, feel free to reach out. We're here to help! Look forward to you visiting our site again soon, Regan

Posted 6 months ago

“Great products. Very innovative! And beautiful lighting! High quality.”

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Posted 6 months ago

Thanks Toni for both your glowing reviews! We appreciate the kind comments. More great innovation and designs are on the way! Best regards, Regan

Posted 6 months ago

“Gorgeous! My lampshade feels very high quality and came with a harp and finial which I wasn’t expecting. My lamp was missing the finial so it was a very pleasant surprise.”

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Posted 6 months ago

Thanks Chelsea! We're delighted that you're happy with your Pooky lampshade. To take the guesswork out of ensuring that your shade fits perfectly on your lamp base, we always include a harp and finial for those styles requiring one. Makes it so much easier and your lamp always looks perfect. And, as you mentioned, they are beautifully made and gorgeous! Thanks again for shopping with us, Regan

Posted 6 months ago

“Quality of the light was even better in person. Had a really nice brass finish and felt well made.”

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Posted 6 months ago

Thank you Nicole! We're thrilled that you are happy with our quality. We strive for high quality standards on everything we do and it's wonderful to hear our customers appreciate the craftsmanship. Be sure to visit again soon to see all the new lights and lampshades coming this summer! Kind regards, Regan

Posted 6 months ago

“I purchased several lamp shades and love them all! Good quality and quick shipping :)”

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Posted 6 months ago

Thanks Susan! We're delighted that you love our amazing assortment of lamp shades. There is definitely something for everyone. Please visit our site again soon as we have more new styles coming over the next few weeks! Kind regards, Regan

Posted 6 months ago

“Great unique mirror that was delivered on time and in perfect condition. Will be buying from Pooky again!”

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Posted 6 months ago

Hi Cheryl, Thanks for the kind compliments about our product and your experience with us. We're delighted that you're happy and look forward to you coming back for more! Kind regards, Regan

Posted 6 months ago

“I love my new lampshade from Pooky Lighting. It is beautifully made and I will most certainly order from them again.”

Pooky Lighting Inc 5 star review on 5th June 2024

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Posted 6 months ago

We're so pleased that you're pleased! Your Pooky shade selection looks fantastic. Be sure to visit our site again soon to see all our new products coming out this summer! Kind regards, Regan

Posted 6 months ago

“Gorgeous silk lampshades that aren’t ridiculously overpriced like most other places.”

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Posted 6 months ago

Thanks again for the great reviews Misty! We pride ourselves on the great quality products we produce and appreciate your kind comments. Great selection you made to pair with your amazing cactus lamp! Best, Regan

Posted 6 months ago

“Love your products. Unfortunately I ordered the wrong size. May I return? I’d like a lampshade that is 5” wide at the top, 7” high, and 7” wide at bottom (ish).”

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Posted 6 months ago

Thanks Susan! You absolutely may return the item you purchased. Simply reach out to use with the details of your order at hi@pooky.com and we'll make sure you get a return label. For replacement shade we recommend you look at an 8" diameter shade. We have many to choose from! You can also call our toll free phone number at 1(888)766-5987 We're here to help!

Posted 6 months ago

“We love Pooky Lighting! We first saw this light at Highpoint Market. Our favorite thing is the warmth of light with the convenience of being cordless.”

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Posted 6 months ago

Thanks Sharon! We had a great time at High Point Market showing our beautiful collection. Our cordless lamp offering is just coming into stock so be sure to visit our website in the coming days to see everything available! Hope to see you next Market... Regards, Regan

Posted 6 months ago

“Fast delivery, careful packing. Love my new lamp. Thank you.”

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Posted 6 months ago

Thank you! We appreciate your kind comments and look forward to you visiting our site again soon. We have many new cordless options coming into stock over the coming days as well as many new shades for this summer! Enjoy! Kind regards, Regan

Posted 6 months ago

“Fast arrival, packaging and service! Affordable price and I am INCREDIBLY grateful my decorator pointed me to Pooky Lighting! 10/10 gold stars!”

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Posted 6 months ago

We're thrilled you had a great experience with us! 10 out of 10 is an incredible compliment!! Thanks for all the kind comments and be sure to visit our site again soon as we have many more new lights and shades coming in this summer. We're grateful for you and your decorator too! Kind regards, Regan

Posted 6 months ago

“Beautiful quality and lightning fast shipping. Customer service was quick to answer my questions. If I could grip six stars I would!”

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Posted 6 months ago

Fabulous! We're delighted you had a fantastic experience with us. Please visit us again soon to see all our new lights and shades coming this summer. Thanks again for selecting Pooky! Kind regards, Regan

Posted 6 months ago

Pooky Lighting Inc is rated 4.9 based on 546 reviews