Pooky Lighting Inc Reviews

Name: Pooky Lighting Inc
Address: 7086 Carlisle Pike, Carlisle, Pennsylvania
Rating: 4.89

4.9 Rating 546 Reviews

97 %

of reviewers recommend Pooky Lighting Inc

4.9

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The selections are all so fun it was really hard to finalize which style to pick because we wanted them all. Product was beautiful in person and when I had questions the staff was fantastic at talking me through the specifics for my job.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review! We are thrilled to hear that you found our selections fun and that you were pleased with the beauty of the product in person. Providing excellent customer service is a top priority for us, and we're delighted that our staff could assist you effectively with the specifics for your project. Warm Regards, Esther

Posted 5 months ago

“Great service and beautiful lamp however had to return it because it wasn’t right height or color for where i needed it”

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Posted 5 months ago

Hello Bobby, Thank you for your feedback. We're glad to hear that you appreciated our great service and found the lamp beautiful. We're sorry to hear that it didn't meet your expectations regarding height and color for your intended space. If there's anything else we can assist you with or if you have any questions about our other products that may better suit your needs, please feel free to reach out. Warm Regards, Esther

Posted 5 months ago

“Love love my new Twinky wall shade. Transformed my little area. Very classy”

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Posted 5 months ago

Hi Doreen, Thank you for taking the time to leave us a review. We are delighted to learn that you love your new Twinky and it has transformed your area. We always appreciate the feedback from our customers. Warm Regards, Esther

Posted 5 months ago

“Lamp was very promptly delivered (2 days), instructions on use were clear and we are more than pleased with it. It is a great addition to our porch and garden dining tables. At some point we may buy more.”

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Posted 5 months ago

Hello, Thank you so much for your kind words! We're delighted to hear that your lamp was promptly delivered and that you found the instructions clear. It's wonderful to know that the lamp has made a great addition to your porch and garden dining tables. We truly appreciate your feedback and should you have any questions or need further assistance, please feel free to reach out to us. Warm Regards, Esther

Posted 5 months ago

“I ordered a shade for an existing floor lamp and a wee rechargeable cordless lamp with a linen shade for my powder room, and I am beyond in love with both of them. The shades are so well made, and the cordless lamp is a heavy brass that screams Quality. Oh, and the bonus touch: the remote for the lamp comes with a brass case to keep it in! Shipping was fast, and the packaging was thoughtful in that nearly all of the wrapping and padding was paper and fully recyclable. I waited eagerly for Pooky to start shipping to the US, and am not disappointed. Highly recommend!”

Pooky Lighting Inc 5 star review on 11th July 2024

Helpful Report

Posted 5 months ago

Hi Elisabeth, Thank you so much for your glowing feedback! We are thrilled to hear that you are beyond in love with both the shade for your existing floor lamp and the rechargeable cordless lamp with a linen shade for your powder room. It's wonderful to know that you appreciate the thoughtful touches. We strive to provide not only exceptional products but also a seamless shopping experience, including fast shipping and eco-friendly packaging. We are honored to have earned your recommendation and are grateful for your patience as we began shipping to the US. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Esther

Posted 5 months ago

“Fast shipping and great quality products.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback! We are delighted to hear that you experienced fast shipping and found our products to be of great quality. If you have any further feedback or questions, please feel free to reach out. We look forward to serving you again in the future. Warm Regards, Esther

Posted 5 months ago

“Lamp is adorable but arrived with piece bent so lamp was crooked. When tired to straighten the lamp it broke. Managed to cobble it together but disappointed in quality.”

Helpful Report

Posted 5 months ago

Hello William, I am extremely sorry to hear about the quality of your coronet lamp. We are more than happy to send a replacement for any item you receive damaged. Unfortunately, a lot can happen during transit to your home, and we always appreciate knowing about circumstances like this to provide feedback to our product team for improvements. If you could send us images of the damage to the lamp at hi@pooky.com, we will cross-reference these and add even more packaging to ensure that the replacement is sent out without imperfections. Again, we are incredibly sorry this has been your experience and would love the opportunity to make this right. Warm regards, Julia Mason US Customer Lead

Posted 5 months ago

“I am over the moon that Pooky Lighting has come to the USA. Finally we have access to exciting lighting, that’s well made & at a great price!”

Pooky Lighting Inc 5 star review on 8th July 2024

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Posted 5 months ago

Hi Laura, Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're delighted with our arrival in the USA. If there is anything we can assist you with or if you have any further feedback, please feel free to reach out. Kindly, Esther

Posted 5 months ago

“We love our new cordless sconces from Pooky Lighting! They were delivered really fast. The quality of the lights and accessories was higher than expected for the price that they were. Would absolutely purchase from Pooky again!”

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Posted 5 months ago

Hi Rachel, Thank you for your wonderful feedback! We're thrilled to hear that you love your new cordless sconces. We look forward to serving you again in the future. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. Kindly, Esther

Posted 5 months ago

“I love my lamp and the gold paper shade. Fun colors and styles! It was disclosed but the two seams bother me but I'll get used to them. I've ordered another lampshade which is fabric so hopefully won't have the same problem. The packaging is very thorough and I doubt anything could get broken.”

Helpful Report

Posted 5 months ago

Hi Christine, Thank you for taking the time to leave a review. Your feedback regarding the seams is noted, and we apologize for any inconvenience caused. We're glad to hear that you've ordered another lampshade and hope it meets your expectations. We take great care in packaging our products to ensure they arrive safely, and we're pleased to hear that our efforts are appreciated. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Kindly, Esther

Posted 5 months ago

“Pooky is fantastic! Easy shopping with no headache. Quality product at a fair price. There are not too many companies who can boast about this!!”

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Posted 5 months ago

Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic shopping experience with us and that you're pleased with the quality of our products and pricing. Warm Regards, Esther

Posted 5 months ago

“This company makes me want to open my own design shop and carry exclusivly Pooky . I can fill my home with all the great styles Very well made ! Shade fabric beautiful goes with any decor I love this company .I ordered and had it in 3 days no fuss ..”

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Posted 5 months ago

Hi Lynn, Thank you so much for your positive feedback! We're thrilled to hear that you're impressed with our products and service. Your kind words about our designs and the quality of our shades mean a lot to us. Warm Regards, Esther

Posted 5 months ago

“Great service and fast shipping!”

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Posted 5 months ago

Hi Kristena, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were pleased with our service and the speed of shipping. Warm Regards, Esther

Posted 5 months ago

“Love my Pooky lights. Great design and functional. Hardware all included too.”

Pooky Lighting Inc 5 star review on 4th July 2024

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you so much for your wonderful review! We're delighted that you love your Pooky lights and appreciate the great design and functionality. We're especially glad that you found all the hardware included—it's part of our commitment to providing a seamless experience from start to finish. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help! Warmly, Kadie

Posted 5 months ago

“The lampshades arrived on time, beautifully and carefully packaged and are better in person than online. They are gorgeous and have transformed the lamps. I had to return one and that was so very easy to do. Thank you.”

Helpful Report

Posted 5 months ago

Josephine, Thank you so much for the 5-star review. We're delighted that your lampshades arrived promptly and were meticulously packaged. It's wonderful to hear that they surpassed your expectations in person and have made such a positive difference to your lamps. We're also pleased that the return process for one of the lampshades was smooth and hassle-free for you. Ensuring convenience and customer satisfaction is always our priority If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to get in touch! Warmly, Kadie

Posted 5 months ago

“I sent to a friend & she loved it. Also, fast delivery!”

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Posted 5 months ago

Hi Mary, Thank you so much for sharing your experience with us! We're delighted to hear that your friend loved the item you sent. Warm Regards, Esther

Posted 5 months ago

“I love my new lamp. Design and quality are really great, shipping was fast, and I have already ordered a second one!”

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Posted 5 months ago

Hello Francesca, Thank you so much for your wonderful review! We're delighted to hear that you love your new lamp and that you're pleased with the design, quality, and shipping speed. Warm Regards, Esther

Posted 5 months ago

“Really enjoyed looking through the many lighting choices that were so interesting and unique. I love that you can mix and match shades with the different lighting choices. I was also able to have some products shipped, so I could actually see them in person, and determine which design choice would work best. Thanks Pooky for a great product.”

Helpful Report

Posted 5 months ago

Hi Richard, We're delighted to hear that you enjoyed exploring our wide array of lighting choices. It's fantastic to know that you found our designs interesting and unique and that you appreciated the flexibility of mixing and matching shades with different lighting options. We're glad our shipping option allowed you to see the products in person and make a well-informed decision about the best design for your space. Your satisfaction means a lot to us, and we're thrilled that you had a great experience with Pooky. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Warmly, Kadie

Posted 5 months ago

“Provided shipping emails for easy tracking.”

Pooky Lighting Inc 5 star review on 2nd July 2024

Helpful Report

Posted 5 months ago

Hi Ynhi, Thank you for your feedback! We're glad to hear that our shipping emails made tracking your order easy for you. At Pooky, we strive to provide a seamless shopping experience from start to finish. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to help! Warm Regards, Esther

Posted 5 months ago

“Every piece arrived and is attracting attention at our J Garner Home in Seattle Design Center. Thank you!!!!”

Helpful Report

Posted 5 months ago

Hi Jan, Thank you so much for your fantastic review! We're absolutely thrilled to hear that every piece has arrived and is garnering attention at J Garner Home in Seattle Design Center. If there's anything else we can assist you with or if you have any further questions about our products, please feel free to reach out. Warm Regards, Esther

Posted 5 months ago

Pooky Lighting Inc is rated 4.9 based on 546 reviews