USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need to use a professional courier service, rather than amateurs in their own vehicles.”

Helpful Report

Posted 5 years ago

“A load of rubbish and don’t even respond to emails when you have a problem with your item”

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Posted 5 years ago

“Took agers for them to arrive.”

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Posted 5 years ago

“Hi The shoes I had delivered look dirty and looked like someone has worn these or tried them on outside and will be sending them back”

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Posted 5 years ago

“Sizing were totally shocking. Bought aged 11 to 12 for a 7 year old who usually wears 9 to 10 and the clothes are ordered would no where near fit her. Also i think having to pay to send items back is totally unfair. Costing £4.99 for delivery in the 1st place and then costing me nearly £7 to return. Disappointed is an understatement”

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Posted 5 years ago

“Delivery time was good but the product description was misleading. The colour was listed as white, the image looked white but the trainers were somewhere between yellow and cream. Delivery expensive and made me pay to return. First order and possibly last”

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Posted 5 years ago

“Ordered 7 days ago via click & collect at local store. Dispite stating 3-5 days delivery time - still order or correspondence explaining the delay. Phoned the store to be told quite bluntly "it's not here you'll have to just wait" 🙄”

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Posted 5 years ago

“Collected Mt online order from the nearest Sports Direct (same company as USC) to collect my £5 voucher so I could try to get back some of the delivery cost. Turns out they sent the wrong size (7 instead of the ordered 8) so I had to return at my own cost. The replacement pair was sent to store but no £5 voucher this time. £70 for a pair of £65 trainers and 2 visits to the retail patk. 2 stars as I got the correct size in the end”

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Posted 5 years ago

“Order took over a week to come even when paying £4.99 for delivery. Sent a couple of emails as had an enquiry but no response. Wont rush back to order with them”

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Posted 5 years ago

“Communication re delivery and stock was pretty bad.”

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Posted 5 years ago

“The size of my pants is not the one I ordered.”

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Posted 5 years ago

“Clothes purchased were not original and of good quality. Sizes also run small”

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Posted 5 years ago

“You get what you pay for. I’m lucky because my shoes actually came, after reading the reviews I was very skeptical. However when they arrived my white converse did have marks on them and the glue was showing and had stained around the front sole. I decided it was minor enough for me to not risk returning them and fighting to get my money back. For £32 when they should be £65 I can live with it.”

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Posted 5 years ago

“Not impressed. One order arrived over the space of a few weeks in 3 different parcels and some of it was not available after all n”

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Posted 5 years ago

“Item not suitable sent back not heard about my refund yet”

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Posted 5 years ago

“Next day delivery wasn’t the next day Sent wrong clothes sizes, will be getting returned tomorrow”

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Posted 5 years ago

“The shoes arrived too late than expected and damaged on lacoste high cut man shoes. This isn't my first time buying from USC but this is my first time received unsatisfied damaged stuff. The cover box that you use is extremely wet. Really dissappointed with your service.”

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Posted 5 years ago

“Next day delivery was purchased At check out at 08:55 but was not delivered the next day, sadly disappointed with having to wait an extra day and when contacted the customer service was told it can take up to 3 days for a reply”

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Posted 5 years ago

“Ordered Adidas trainers which when arrived were two different colours, one was new the other was faded and had obviously been used in the store as the sole was dirty. Had to pay delivery to send back for refund. Very poor.”

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Posted 5 years ago

“Purchased a pair off white vans in sale did not realise that they were taken off display and boxed !!! Two different shades off white no packaging in shoes and no wrap over shoes will not be using site again!!! Did not return as needed to use them straight away so just had to grin and beard it thanks USC Steven king”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,497 reviews