USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery, still took a week to come. Packaging was terrible and the security tag had been left on one of my tops. Disappointing”

Helpful Report

Posted 4 years ago

“I had to pay £6 for my return on top of initially paying for postage. Most retail organisations offer free returns and I think USC should do the same!!”

Helpful Report

Posted 4 years ago

“Firstly - Next day delivery order gets to me 2 days later, not the first time - I don't understand why you offer next day if you can't keep up?? I'm a customer and I expect service that I pay for... Well that's not the case with USC I guess. Secondly, customer service is just beyond words - don't expect to receive a reply... Lastly, clothes sometimes arrive in quite bad quality, last time I had my Guess top with a shoe stamp on it 👌one of my previous orders had missing item and but do you think there is a point to contact customer service? No, because you will not receive a reply.. 🤷‍♀️”

Helpful Report

Posted 4 years ago

“Not happy with this order my ck t shirts one of them had two big stains on it.”

Helpful Report

Posted 4 years ago

“Use this website before no problems this time you sent me the wrong order and also it came in a damage packaging and also you have not resolved the wrong item you send bad customer service”

Helpful Report

Posted 4 years ago

“Items are fine but customer care leaves a lot to be desired. Received a text to say items had been delivered, I was working from home so knew that I one had knocked on my door. Checked with neighbours to see if the parcel had been delivered there. Emailed to chase up order and nearly 1 week later still waiting for a reply !! Finally found the parcel it had been delivered to a house across the road further up the street!! Sort your courier out cos Hermes are diabolical at the best of times never mind during a pandemic !!”

Helpful Report

Posted 4 years ago

“clothes quality has dropped and customer service terrible.”

Helpful Report

Posted 4 years ago

“Bought a lot of items and was disappointed 4 items of clothing arrived too small sent large boys not large man the other 8 items arrived as large mans then I paid for next day delivery only it took3 days to arrive another days wage lost charming..”

Helpful Report

Posted 4 years ago

“I don't have my parcel i paid next day delivery 3 days ago.”

Helpful Report

Posted 4 years ago

“Typical Mike Ashley company. The only important thing is the till ringing. Everything else is just an inconvenience.”

Helpful Report

Posted 4 years ago

“I ordered 3 items, 2 arrived but had already taken the money from my account with no note saying other item would be posted separately for some strange reason”

Helpful Report

Posted 4 years ago

“Items out of stock and still waiting for delivery 5 days after the order no tracking information not happy”

Helpful Report

Posted 4 years ago

“Order 3 separate times and only last order for wrong I I missing 3 TShirt and they blatantly ignoring me so I would be careful what order because I been waiting for relpy for 4 days nw”

Helpful Report

Posted 4 years ago

“Want to return one item as fitting not great. USC make customers pay for return (royal mail) where as all other companies do free returns. Specially in this current climate.”

Helpful Report

Posted 4 years ago

“From last order, two items are missing. Contacted Customer Service.(Didnt response yet)”

Helpful Report

Posted 4 years ago

“One t-shirt arrived ripped 'as new'..One week later, I am still waiting for a reply from customer services and surprisingly I had to pay for return ...and then claim it back..Not very happy about this.”

Helpful Report

Posted 4 years ago

“Might be open and have some deals but... Charged next day delivery, didn’t deliver next day. No response to emails asking for a refund of the next day delivery fee, so their attitude seems to be “you got the delivery, late, tough”. Also know your correct sizes for the brands you buy as the size charts /guides on their websites are well out.”

Helpful Report

Posted 4 years ago

“Parcel arrived missing 2 items , one of the missing items was part of a 2 for £20 offer but only sent one, which it very annoying but also finding it hard to contact them in regards to this matter as Iv been charged for these missing items”

Helpful Report

Posted 4 years ago

“Delivery was quick. However disappointed that cost of returns is left to customers.”

Helpful Report

Posted 4 years ago

“STILL WAITING FOR IT !!!!!”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,497 reviews