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US Mobile Reviews

4.8 Rating 2,716 Reviews
100 %
of reviewers recommend US Mobile
4.8
Based on 2,716 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Anonymous
Anonymous  // 01/01/2019
He helped me out with a lot of patience He was great
Helpful Report
Posted 1 year ago
Shan has been absolutely amazing to sit by my entire case to help sort the issue I was facing with repeated follow ups and amazing customer service. I’d like to give Shan a solid 10 star if I could!
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Posted 1 year ago
Nobel with USMobile was great! He goes above and beyond to make sure that the technical issues are resolved and I and was happy at end the of the call. USMobile in general has the best customer service I have ever experienced and this interaction with Nobel was the best so far.
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Posted 1 year ago
I was on an earlier plan that I chose to upgrade. I called US Mobile to upgrade and had excellent customer service from my technical rep named Nobel. He was very patient, listened to my requirements and spoke of a couple plans that met our future needs. Once I decided which plan to upgrade to, he helped me make the changes and "walla", everything started working again and better. Customer service is excellent, the price is just right, and instant delivery to our phones happened immediately. I will continue recommending USMobile to all my friends as one of my friends recommended them to me.
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Posted 1 year ago
I have been with the company for about a month and so far, they have been outstanding.
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Posted 1 year ago
Many thanks to Nobel for great customer service.
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Posted 1 year ago
Aizaz had been very helpful and patient. Stayed with me until I've rebooted my Moto G 2022 phone during the sim activation process. Very knowledgeable as well. Thanks for your help.
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Posted 1 year ago
Nobel was like a representative for the Nobel Peace prize. He’s Ghandi reincarnated. It took over 90 minutes and he walked us through every single section where my husband, who has had a stroke, had to type in every single letter and digit in multiple categories. Nobel saved our marriage today. We had to do this same thing last Saturday and the representative we had that day was impatient and yelled at us. Nobel was kind, gracious, humorous and humble. Please give him a promotion and a bonus.
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Posted 1 year ago
Khurshid was very patient in helping me troubleshoot a problem with connecting a new phone to the network. His determination and dedication are very appreciated! I've never had customer service as good as this from a cell phone network. Thank you so much!
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Posted 1 year ago
On the help call for quite a while. The rep is so help and got all my questions answered.
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Posted 1 year ago
Noble from US Mobile was a great help in setting up my new service as a new customer. I would recommend US Mobile to anyone who needs great customer service.
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Posted 1 year ago
Shan was great he assisted me and activating my new SIM cards and updating all three of our phones and speed tests. I give him a 10 plus...
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Posted 1 year ago
Saad Ahmed went above and beyond during an internal port from the GSM to Warp network. He was extremely patient, friendly and untimely resolved an issue I was having. USM is a fantastic company! Thank you guys :-)
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Posted 1 year ago
Alishba Arshad was so understanding and so helpful. I was panicked in my situation, and she helped me just know everything would be ok. I hope someday she gets employee of the month.
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Posted 1 year ago
Since switching to US Mobile, I’ve only had great experiences. The 24-7 customer service has been possibly the best I’ve ever had with any company, and they’ve been very patient with various bugs that have come up with everything from my older phone and computer, to needing to switch from GSM service to the Warp 5g, and figuring out how to manage lines in the pool. I just spoke with Nobel, and he was very knowledgeable and patient through the longest customer service experience I’ve had, and a number of tough points. I’m very grateful to have everything figured out. I do want to say that I’ve used other MVNOs before (Tracfone and Pageplus) and US Mobile is BY FAR the most open network (they let you trade your SIM cards between phones, for example, with no problem — where as Tracfone will freeze aspects of your service over time, I can’t express how annoying that has been) and they’ll let us use hotspot even if you have the most inexpensive pool plan (other MVNOs I’ve used lock that feature.) The prices — from plans to the price of data top-ups (Tracfone, at the time of this writing, charges $10 to add 1gb of data to a prepaid plan, USM charges $2) is fantastic, — especially when you consider customer service, the factors related to openness, and features included. I’m happy and grateful to have found them — really haven’t had anything but positive experiences so far. Thanks again to Nobel, and the several others I’ve spoken with (all have been great — I believe this includes Sheikh Usman, Khurshid, and others) Final note: I notice someone here complaining about a rate raise that just recently happened (and lowering their rating as a result.) To my knowledge, this person should be able to have their old plan grandfathered in (I believe I read that on the site) but even still, it was just a slight raise in cost, with a very significant increase in value to the affected plans (10gb hotspot on one unlimited plan vs 5gb previously, etc.) and the option to pay for the whole year, and still bring the cost down below what it was previously (which I love.) I hope this person is able to get their old rate though, since it sounds like they preferred, and that someone reaches out to them.
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Posted 1 year ago
Customer service is excellent! Nobel was the best representative. Had our phone fixed in less than 5 minutes. We are switching to a plan that would save us hundreds and something just didn't quite work on one of the three phones. It's a shame that that happened in the first place but they got it fixed right away.
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Posted 1 year ago
I spoke to a tech support specialist named Nobel at U.S. Mobile. He was phenomenal. He was extremely knowledgable, friendly, and beyond patient in helping my family transfer over a line to U.S. Mobile. I cannot recommend them enough IF they are all like Nobel.
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Posted 1 year ago
In a very short time, I am relocating to Europe but I am still required to have a US-based mobile phone provider. My selection of porting to US Mobile was easy, as they offer a better international plan than most. Porting my number over to US Mobile was a brilliant experience, as the tech, Nobel, made the entire process seamless and error-free. He walked me through every step, which made the decision to move to US Mobile a great selection. If you are ever considering a switch to a "full-featured" mobile plan, consider US Mobile!
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Posted 1 year ago
Great service. Even on a holiday!
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Posted 1 year ago
Well for starters US mobile were very smart to hire khurshid, he was amazing from the beginning of the call to the end, he provided amazing service, and made me very happy to be a customer of us mobile because they such capable people working for them!! If it was up to me I would say that you guys should give him a raise!!
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Posted 1 year ago
US Mobile is rated 4.8 based on 2,716 reviews