US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.78

4.8 Rating 2,603 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,603 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

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“This one call w service rep was amazing. The other 3 were half assed that didn't call in the time the state not putting forth the effort to complete the task. This last gentleman went all the way. Thank him please”

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Posted 2 years ago

“Best customer service experience ever: I needed help configuring mine and my wife's phones to use mobile data. It took less than a minute (!!) to get connected to live rep (his name is Nobel), and he quickly helped me out. He patiently walked me through the phone and APN settings, confirmed everything worked OK, and followed up with a text listing the required inputs, so I had everything needed to set up my wife's phone.”

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Posted 2 years ago

“Zeeshan was beyond helpful, very good at walking me through all the rather complicated steps to get my service working. He was very kind ans personable as well.”

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Posted 2 years ago

“Was having problem and wasn't able to make my device work with US Mobile.. everyone in US Mobile support including myself after doing a lot of troubleshooting almost gave up ..but out of nowhere spoke with a guy name Omar...He told me straight off the bat "this device should work" and after 30 minutes it did...Omar deserves a medal Hats off 👏”

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Posted 2 years ago

“Maria, the live support agent helped me resolving the internet issue on my phone. She is very knowledgeable and able to provide a great support and fixed the issue.”

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Posted 2 years ago

“I spoke with Seemav today. My internet went down. She was very professional and knew what to do. She got me up and going in no time. Very polite.”

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Posted 2 years ago

“I spent an hour troubleshooting activating my cell phone because I used the wrong sim. The instructions say nothing about which card is which. AMIR at customer service was patient and thorough.”

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Posted 2 years ago

“I erased my iPhone and then lost my eSim. After trying many things, Amir was able to help me get it fixed! Thank you so much for your help, your customer service is excellent.”

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Posted 2 years ago

“great experience dealing with aysha - very professional and efficient.”

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Posted 2 years ago

“I have been trying to get phone unlocked from straight talk now for 5 days,with u all by very kind everytine u would have to tell me it wasn't unlocked,thank u ,then finally after spending over 35 min talking to Sheetal, which all the trouble shooting,& bn patient while I was over talking,she DID it...yay thank u Sheetal u were very professional..God bless”

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Posted 2 years ago

“Seemab of tech support was friendly, quick, and solved the internet connectivity problem. I'm very happy with the service she provided.”

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Posted 2 years ago

“I switched from Verizon to US Mobile because my bill was outrageous and customer service was meh. I couldn't be happier with my switch to US mobile. Service is not quite as good as Verizon, but their CUSTOMER SERVICE make up for it!!!!! Every time I call or do a message, they are QUICK to get with me and they actually act like they care (rare these days). My rep, Imran, answered my question in a breeze and was so nice! Keep up the good customer service and you'll have a customer for life!”

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Posted 2 years ago

“So far so good, USmobile. My service has been good and customer service was excellent in answering my questions and resolving my issue. Spoke to Nobel and he provided great customer service all the way around. Keep up the great work Nobel and USMobile.”

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Posted 2 years ago

“Aysha was of great help in addressing all my problems. Thanking her and her colleagues for great work!”

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Posted 2 years ago

“I had a big issue that my phone was not sending MMS messages. After spending over 3 hours on the phone, Moiez Javed was super helpful and helped resolve the issue. Thank you!”

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Posted 2 years ago

“Aysha was very patient in setting up our new plan with a data pool. She spent a long time on the phone with me and was super helpful. We are very happy with the pricing as well!”

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Posted 2 years ago

“Very pleased with service and assistance provided by Zia. He walked me through setting up a flip phone which wouldn't register and he assisted me in setting up a shared plan. Excellent customer service, patience and knowledgeable! Pleased that US Mobile is cutting our bill by 70%!”

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Posted 2 years ago

“Many thanks to Nofhervan. I truly appreciate your patience and guidance through the process of switching carriers. It was an absolute pleasure to find this kind of customer service with a company. Best service ever!”

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Posted 2 years ago

“Sehrish was fantastic. It was a long and complicated task, and she did it with skill and patience. Excellent service. Thank you!”

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Posted 2 years ago

“I was on a call with Fatima, to activate my new line. I was facing issues in processing the payment as the zip code somehow would not work. Fatima was very smart on suggesting to enter a near by zip and it worked!! Thanks for your support!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,603 reviews