US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile delivers great value for the money. You can customize your plan month-to-month, and pay for exactly want you need in terms of call minutes, text, and data, and nothing more. Their website is very simple and intuitive, and the customer service agents are excellent. I'm deducting a star because they can improve in how they handle MMS (group texts, and pics / videos over text). You need to pay for a data plan and the plan quota is used anytime you send an MMS. By contrast, our Verizon plan has unlimited MMS even for a limited data cap, and the data quota doesn't count against MMS. Other than that, US Moblie is excellent!”

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Posted 4 years ago

“Khurram H. provided technical support for me today. As usual, he was patient and persistent in solving my minor but elusive issue. US Mobile is more than satisfactory for my moderate phone service needs, and the rates for unlimited service are also very good, with good service on top of that.”

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Posted 4 years ago

“Kamil has been very attentive and sharp in action, thanks a lot!”

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Posted 4 years ago

“thank you Kamil K , you earned it :)”

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Posted 4 years ago

“Great pricing, superb customer service, all the features I want and none of the extras ($$$) I don't! If you are looking for a single line, quit messing around with deals that only save you money if you buy four phones or whatever! US Mobile makes saving money with a single line a piece of cake!”

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Posted 4 years ago

“Fast and efficient. Kamil Khan was able to fix my problem in minutes.”

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Posted 4 years ago

“I spoke with Kamil, he answered all my questions fully and in a timely manner and was able to give me all the information I need to make an informed decision. I appreciate honest communication and friendly service. I am a new customer because of Kamil.”

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Posted 4 years ago

“The plan was superb and everything went smoothly. CS was great and Kamil Khan helped me make sure that I went from AT&T to US Mobile LTE Step-by-Step. I now have a great phone plan with internet service and at a fraction of the cost of going to a regular phone company. I am very satisfied with this company and hope to be with this company for many years to come. Everything was done manually but it truly is worth it and worth the wait and patience.”

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Posted 4 years ago

“Mohammad was great. Probably my best experience yet. Yes, you have to jump through the hoops of giving the rep information in "deep settings" and have to do a lot of tasks manually. But this time was totally worth it. He not only helped, but went above and beyond in how he helped. Thanks M!”

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Posted 4 years ago

“US mobile is the most transparent, flexible and clear network operator I have used. Their online dashboard is extremely intuitive and you can customize your plan as per your need and budget. The network performance overall is good but I did face some issues with calls and SMSs not being received in the Philadelphia (University City) region, therefore had to port out. What makes US Mobile stand out among the sea of MVNOs is that their online customer support is absolutely top notch, never did I face any issue with my queries not being resolved. All of the support people were extremely courteous and helpful and resolved any issues as quickly as possible. When the time came to port out I really appreciated the smooth process. I received the port out information within minutes of contacting the customer support online, the person assisting, Haroon S. was extremely professional and understanding. I have seen many people from different MVNOs struggling to get the port out information, in that sense US Mobile services are highly commendable. Thank you Haroon and US Mobile!”

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Posted 4 years ago

“Excellent customer service. Had a small issue that was quickly addressed and all my questions were answered. I am delighted with the phone service itself and the price point is certainly reasonable as well. I plan on being a long-term customer!”

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Posted 4 years ago

“Customer service is excellent! I asked a simple question if my EMEI was compatible but was informed that ther were updating their servers at the time. Kamil Khan hooked me up with extended customer service to make sure that I was informed of the compatibility after their update was complete!”

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Posted 4 years ago

“Haroon works really well to solve my issue. I highly recommend him and the company!”

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Posted 4 years ago

“They were helpful with solving my issue.”

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Posted 4 years ago

“Friendly and effective.”

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Posted 4 years ago

“Haroon S. was very helpful.”

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Posted 4 years ago

“I am new to US Mobile and I am so glad that I made the switch from Verizon. The voicemail feature on my IPhone stopped working and today I chatted with Kamil Khan. Kamil fixed the problem in one minute flat. I told him that he was a genius and he is. He was helpful, professional, didn't rush me and happily answered all of my questions. I'm a big fan of US Mobile!”

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Posted 4 years ago

“I received excellent assistance from Kamil Khan.”

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Posted 4 years ago

“Today I activated my 2 new sim cards the process went smooth and fast the number transfer from a different carrier was super quick Kamil Khan didn't let me go till we have set up the two lines completely he even helped me on my father in law account within the same session excellent work thank you USMobile”

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Posted 4 years ago

“Aaron Wylie assisted me today with porting in my number from my current carrier. He was super fast and polite the whole time! Awesome customer service.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews