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US Mobile Reviews

4.8 Rating 2,713 Reviews
100 %
of reviewers recommend US Mobile
4.8
Based on 2,713 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Anonymous
Anonymous  // 01/01/2019
Usman nailed it. All via chat.
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Posted 4 years ago
Finally a chat service that is ready to help in all matters getting you up and running. Very friendly, and supportive of individuals like me who are not the most tech savvy. Thanks S!!
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Posted 4 years ago
Service is fast, reliable, and fantastic. Barely any dead spots that I've encountered. Customer service is great, too. Highly recommend!
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Posted 4 years ago
Vishal and Amna - excellent!
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Posted 4 years ago
Omema helped me out with my data issue, he's an outstanding customer service representative I highly recommend him. For your technical needs!
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Posted 4 years ago
I had a problem sending text messages from my US mobile phone due to some network settings issues. Omema did a marvelous job and was able to get things fixed for me in just 10'. Amazing customer service!
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Posted 4 years ago
Ayesha was the best. I was frustrated at first because one rep left me with no feedback for 30min, but she explained everything and fixed it right up!
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Posted 4 years ago
Ayesha was a nice representative who answered my questions and helped me to solve my problem with patience.
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Posted 4 years ago
Was helped by a customer service representative named Arsalan and a couple others as we had issues with our line porting process (that ended up being on the end of my old provider). Everyone is super helpful and made things so much nicer, they’re all willing to go the extra mile to help you when you need it!
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Posted 4 years ago
Mukesh was very helpful in assisting me with adding Auto Pay to my new account.
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Posted 4 years ago
Mukesh was very patient and helpful.
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Posted 4 years ago
So the customer service is going from strength to strength. Today I was helped my Mohammed and Sarfraz. Both were exemplary. If only all customer service could be like this. I used the chat function. They can do everything you need and no requirements for supplementary logins to confirm your identity. This was porting a number i'd just ported onto their network so it could access a different package. It went swimmingly. I got disconnected from Mohammed. My fault I was browsing auto insurance at the same time. I was reconnected to Sarfraz who picked up where we left off and made sure I had everything I needed. I've gone from two lines on T-Mobile to 4 one USMobile and its still less than the T-Mobile cost. Highly rate these folks - get in touch and move your number.
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Posted 4 years ago
Always helpful. Have used Chat a few times, works great!
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Posted 4 years ago
Amna answered all my questions professionally and clearly. Will be transitioning to US Mobile within the week.
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Posted 4 years ago
Haroon was so helpful. I asked a lot of questions and he answered them thoroughly and patiently. Also, unlike ATT, he didn't give me any bs by trying to sell me something I don't need. Love the customer service at US mobile. They get in touch with you quickly and you talk to a real person, not a bot. Thanks Haroon!
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Posted 4 years ago
Qirat was such a great help! He gave me great help as well as awesome advice! He knew how it talk though chat. Most representatives don’t respond like he does, he showed a lot of personality and I think that’s a crucial part of helping to resolve an issue without having the client get upset or irritated.
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Posted 4 years ago
Thanks to a wonderful person name Omema, I got up and running in minutes. Thank you sooo much. The sign up process is so easy and the prices are unbeatable.
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Posted 4 years ago
Omema was such a pleasant helpful person! We need more people like her in customer service!!
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Posted 4 years ago
Qirat was amazing helping me through my activation issues! Above and beyond my expectations!
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Posted 4 years ago
Chat was very helpful, after having a confusing issue with texting, Mukesh Kumar was very helpful and listened to my issue. Solved my issue within 10 minutes
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Posted 4 years ago
US Mobile is rated 4.8 based on 2,713 reviews