US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ali was super helpful tonight, very patient, thorough, and called me back 5 times after the call kept dropping while we worked through a problem on my phone. He even continued to discuss the possible causes for my issue even after resolution instead of hanging up as soon as possible like so many other service reps do. 10/10 customer service!”

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Posted 3 years ago

“WORLD of difference from ATT immediately! Their customer service is the best I have yet to experience, very helpful, Hassaan was patient through my millions of questions, knowledgeable, and got done exactly what we needed to get done. Not only that, but they are half the price of most places! So far so amazing!”

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Posted 3 years ago

“I had an issue with my phone not sending pictures. Umer worked with me for quite a long time. I was very pleased with his service. He remained positive and cordial throughout the chat. I appreciated the smiley faces he used so it felt like he wasn't frustrated with me. I was very pleased with his service. He stuck with me until we figured it out, You can reach out to him on 2817201891 , Thank you so much US MOBILE ,Keep the good work going!”

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Posted 3 years ago

“Haris was so helpful and us mobile is a fantastic mobile company. They are so easy with customer service, have cheap plans, and good quality. Any issue that happened was taking care of right away by chat and by phone. I never experienced such a good service. Truly appreciate it, You can get to him also on 2817201891. Thank you US MOBILE”

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Posted 3 years ago

“The madman got the sms to work on my new phone. Hella thanks. They have been great for all my dumb issues”

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Posted 3 years ago

“Umer did a great job walking me through getting the new plan activated. I went from a cheaper Custom Plan to the 5 GB Unlimited plan but it said it would not take effect till a month from now since my old plan had just renewed. Umer helped me sort things out. Your system could use improvement by allowing someone to see a button that says Activate Now. Would save a lot of time and you spending money on Representatives getting things sorted. Seems like a no brainer to do that. Any how my 2 cents. But Umer did a great job helping me sort things out.”

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Posted 3 years ago

“Got two sim cards shipped to me for free, and went with the one my phone was compatible with (GSM LTE). I chose the 5GB plan with US Mobile. I had to "port" my number from my previous carrier, Sprint, to US Mobile. At first I was confused and my cell/messaging wasn't working, but a quick chat with customer service fixed it. The rep finished porting my number and my calls/messaging worked afterwards. I noticed my data wasn't working however, so I did have to contact customer service via chat again, but the issue was resolved within half an hour and the rep even answered several other questions I had about the difference between the sim cards, CDMA vs. GSM phones, 5G coverage, etc. So far it's been a great experience :)”

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Posted 3 years ago

“I screwed up and they were happy to help”

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Posted 3 years ago

“Got stuck signing up for a SIM kit so called for help; after a brief robo-voice introduction I got someone on the phone in less than a minute; he asked me to send a screenshot, patiently waited for me to get it together, then solved the problem at a glance. The plans are REALLY inexpensive but what impressed me most is the speed and competence with which I received help AND even more that I was able to call and get a helpful human being on the line so quickly!”

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Posted 3 years ago

“I needed to transfer a line from one network to another. Umer was extremely helpful and efficient and even the security check was quick and painless. Within 20 minutes, the transfer had been completed, with a promise of credit for the days lost due to the user error of initiating the transfer in the middle of a service period. Altogether, an excellent customer service experience.”

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Posted 3 years ago

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Posted 3 years ago

“Had difficulty connecting my A51 phone. Spent several hours with tech support trying to figure out the problem. Everyone I talked to was very courteous and understanding. They were kind enough to send me new sim cards at no charge. Having received the new cards, I called tech support again and spoke with Kamil. He was very knowledgeable and was familiar with my situation. Within a half hour, my phone was up and running without any issues. Made my day! I would recommend US Mobile to others. Thank you.”

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Posted 3 years ago

“great customer service! Umer was fantastic”

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Posted 3 years ago

“Excellent CUSTOMER SERVICE!!! like insane level. They hang with me for an hour to get my iPhone to work. Very happy with them indeed. That dude Umer from customer service deserves a medal!”

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Posted 3 years ago

“I had some connections issues but got squared away in no time… I’m still blown away by this unlimited deal. Just wow!!!”

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Posted 3 years ago

“I ❤️ US Mobile. I was having a problem getting my excellent service upgraded to unlimited, I called, I waited less than 30 seconds, and was helped, in very clear, polite and friendly words by a young man named Shehryar. Such good communication is rare these days. He was just wonderful. I’ve been a happy customer for over 2 years. Now, I’m even happier. Thank you!”

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Posted 3 years ago

“Just spoke with Shehryar Khan with US Mobile technical support because I was not able to connect to the network. Shehryar was able to work through the problem with me and get me up and running again. Shehryar spoke Extremely Clear English. Shehryar Grade for his English and professionalism is an A++ EXCEPTIONAL!! THANK YOU AGAIN FOR YOUR HELP.”

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Posted 3 years ago

“Your service is amazing and really appreciate ALL the help. Thanks to Shehryar—5stars”

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Posted 3 years ago

“The customer service is stellar! Like Apple level of customer service. They’re quick, efficient, and super friendly! I’ve never had to contact them twice for the same issue. Also, the phone service is stellar (in my area, at least). It’s truly not throttled or deprioritized. I’m REALLY looking forward to eSIM support! I can’t recommend US Mobile enough!”

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Posted 3 years ago

“Shehryar helped me solve a quite complicated issue. He was so professional and really cared about customer. His customer service was excellent. US Mobile is highly recommended!”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,713 reviews