US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,711 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“620/23 Nobel was very patient and helpful with my change to get more data on my phone. Every time I call I have had excellent service.”

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Posted 1 year ago

“I like the low cost for what US Mobile can provide as a cellular phone service provider. I really like the customized plans, which help me plenty to adjust to whatever lifestyle I need to adjust to. I even tried the cellular data for a while. The reason was to test out downloads, uploads, and hardware/software performance of media files. Of course, the necessary phone operating system update is sometimes necessary. I did want port forwarding for the data plan, but port forwarding and hosting web/application servers on a specified mobile device and mobile network can induce the risk of cyberattack. Maybe I was asking for too much. Still, I imagine the convenience of a web server hosted by a mobile device and some satellite data network. That way, I do not need to worry about the uptime of an internet modem/router. As for the safekeeping of the device, I would just keep it in a tailored safe and hope that the radio frequency maintains its service. US Mobile does a good job as a phone and message service. I heard of privacy phone hardware and (Linux than Android) software. Maybe the company can find potential in research, development, and market.”

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Posted 1 year ago

“I bought a 5Gb plan with unlimited calling and text. My issue was that after going through the activation process my calls were working but not my data. I then placed a call to their customer support to have my issue resolved. The customer service rep listened to me, was patient and at no time throughout the process did I feel like she would not have found a solution. Her customer service was outstanding and I want to say THANK YOU to Iqra Azad for being so attentive, actively listening and competent! 12/10 would recommend!!”

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Posted 1 year ago

“𝘖𝘳𝘥𝘦𝘳𝘦𝘥 𝘵𝘩𝘦 𝘗𝘳𝘰 𝘷𝘦𝘳𝘴𝘪𝘰𝘯 𝘚𝘱𝘺𝘸𝘢𝘳𝘦𝘣𝘶𝘨 𝘧𝘳𝘰𝘮 𝘵𝘩𝘪𝘴 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘢𝘯𝘥 𝘐𝘵 𝘢𝘳𝘳𝘪𝘷𝘦𝘥 𝘸𝘦𝘭𝘭 𝘱𝘢𝘤𝘬𝘦𝘥 𝘢𝘯𝘥 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘪𝘮𝘦 𝘴𝘵𝘢𝘵𝘦𝘥. 𝘞𝘪𝘵𝘩 𝘵𝘩𝘦 𝘚𝘱𝘺𝘪𝘯𝘨 𝘈𝘱𝘱 𝘐 𝘸𝘢𝘴 𝘢𝘣𝘭𝘦 𝘵𝘰 𝘭𝘪𝘮𝘪𝘵 𝘮𝘺 𝘤𝘩𝘪𝘭𝘥𝘳𝘦𝘯’𝘴 𝘴𝘤𝘳𝘦𝘦𝘯 𝘵𝘪𝘮𝘦 𝘸𝘩𝘪𝘤𝘩 𝘪𝘴 𝘴𝘰 𝘱𝘦𝘳𝘧𝘦𝘤𝘵 𝘧𝘰𝘳 𝘮𝘦 . 𝘈𝘭𝘴𝘰 𝘳𝘦𝘤𝘦𝘪𝘷𝘦𝘥 𝘭𝘰𝘷𝘦𝘭𝘺 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘦𝘮𝘢𝘪𝘭 𝘢𝘯𝘥 𝘸𝘪𝘭𝘭 𝘣𝘦 𝘱𝘶𝘵𝘵𝘪𝘯𝘨 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘰𝘳𝘥𝘦𝘳 𝘴𝘰𝘰𝘯. 𝘤𝘭𝘰𝘶𝘥𝘧𝘰𝘯𝘦𝘤𝘭𝘰𝘯𝘦 . 𝘤𝘰𝘮 𝘤𝘭𝘰𝘶𝘥𝘨𝘦𝘦𝘬𝘴𝘺𝘯𝘤 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮”

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Posted 1 year ago

“Perfect. Great job.”

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Posted 1 year ago

“Nobel was a great source of comfort and patient as I discussed all the problems with my phone and data problems inclusive and not limited missing emails, dropped calls, missing messages, etc. Really knowledgeable and above all patient”

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Posted 1 year ago

“Nobel is customer service I've ever experienced. Not enough stars to judge properly. US Mobile walked me thru the setup process and made it the easiest phone fix, ever! Thank you Nobel and US Mobile. Give Nobel a raise. Hands down, the most superior techy I've had the pleasure to work with. Bravo Team USMobile ... 3 cheers Nobel.”

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Posted 1 year ago

“After more than a year of flawless service with USMobile I encountered a problem (which turned out to be a 3rd party voicemail issue). The phone queu count was high but it counted down quickly. The rep worked through the issue behind the scenes while I stoodby. After a reboot of my phone everything was back in order. Great support in my book!”

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Posted 1 year ago

“Great service ! Very professional & clear!!!! First personal ever solved my wifi sharing mode problems!!”

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Posted 1 year ago

“We had issues with our accounts not automatically renewing from new payment method. Iqra helped us renew our accounts and get back on autopay. She made the process easy and has us going again very quickly.”

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Posted 1 year ago

“Nobel was a great costumer support representative! Very very helpful!”

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Posted 1 year ago

“Usman was incredibly helpful with troubleshooting, including calling me back repeatedly as part of that process. Thank you, Usman!”

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Posted 1 year ago

“Great customer support over call. Thank you Usman for helping me resolve my issues with e-sim activation on another phone.”

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Posted 1 year ago

“I spoke with Ahsan Ejaz and was very pleased with USMobile service on setting up. We had technical difficulties setting up but he took me step by step in getting my lines resolved and working. Very patient and understanding gentlemen. Thanks again.”

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Posted 1 year ago

“Samiya was great. She helped me with setting up new phone. She was very calming, knowledgeable, thorough and methodical in her approach while working on solving my problem! Thank you once again! Rakesh”

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Posted 1 year ago

“I want to commend Sherbano for her patience in helping me with the porting of my number to the USM network. She spent a long time helping me sort out the issues and is very knowledgeable about the technology. I appreciated her help so much. She is an amazing representative for US Mobile!”

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Posted 1 year ago

“Faisal was extremely professional and courteous in assisting me...thx”

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Posted 1 year ago

“Nobel took great care of me walked me through setting up some stuff on the phone to be able to send group messages he was fantastic polite and listened to me. It was great for a change to have a company fix and address a problem without making you feel like a idiot thanks Nobel”

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Posted 1 year ago

“The tech support representative Nobel was very thorough and patient with helping me resolve my problems with phone service. He listened to the issues, was very attentive, knowledgeable, and thorough. He is the best representative that I have spoken to at this company. I rate him with a 20 out of 10. Excellent customer service.”

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Posted 1 year ago

“Well, it wasn’t the company that made me happy. It was a gentleman by the name of Noble for the support that he gave me regarding the phone issues I was having I have to tell you the gentleman is polite and very well informed, also patient and pursued the issue with a quiet vengeance. I gave him an 11 out of 10 and he deserves a raise.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,711 reviews