Login
Start Free Trial Are you a business?? Click Here

US Mobile Reviews

4.8 Rating 2,713 Reviews
100 %
of reviewers recommend US Mobile
4.8
Based on 2,713 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Haris was so helpful and us mobile is a fantastic mobile company. They are so easy with customer service, have cheap plans, and good quality. Any issue that happened was taking care of right away by chat and by phone. I never experienced such a good service. Truly appreciate it.
Helpful Report
Posted 3 years ago
I have 2 lines with US Mobile and needed some help with an issue with one of them. I called Customer Service and had a truly great troubleshooting phone call experience with Salar. He was patient and extremely knowledgeable. Not rushed; he doggedly assisted me in looking at all of my phone's settings. I recommend this company and both networks they sell. I have had good service at a good price and they are easy to contact by chat or by phone.
Helpful Report
Posted 3 years ago
Omema was very patience and helpful
Helpful Report
Posted 3 years ago
SWITCHED FROM VERIZON. THIS IS SUCH AN AMAZING COMPANY, I HAD RUN OUT OF SERVICE AND AS A COURTESY THEY GAVE ME UNLIMITED TALK AND TEXT FOR AN ENTIRE MONTH BECAUSE I HAD LOST MY JOB, PLEASE TELL ME WHAT OTHER COMPANY DOES THIS, AND EVEN WHEN I HAD MINOR ISSUES WITH SERVICE I ALWAYS HAD A FIX AND A CUSTOMER SERVICE REPLY WITHIN A FEW SECONDS 24/7 THEY ARE ALWAYS THERE, NO NEED TO WAIT FOR FIXES, SO EASY SIMPLE AND INSTANT, NEVER SWITCHING AGAIN, I FREAKING LOVE THIS COMPANY AND YOU WILL TOO!!!
Helpful Report
Posted 3 years ago
Switched from Verizon to US Mobile and initially had issues with one feature on the phone I bought. The customer service with everyone has been great so far, especially with Hammad in downloading a software update on the phone. The set-up was extremely easy so no disruption in service.
Helpful Report
Posted 3 years ago
I am switching to uSmobile from TMobile I am nervous. But so far the support is has been very good.
Helpful Report
Posted 3 years ago
I just got off the phone with Nobel at US Mobile. He was amazingly helpful. I needed to upgrade my plan and get the new features started today. He walked me through the screens to make the plan changes, then got the new plan activated immediately - and pushed a credit through for the balance from the old plan. Then he walked thru my phone settings with me to ensure the new features I added would work. I love the service levels offered by US Mobile. The Customer Service and Support, both online and on the phone, are great. Thank You.
Helpful Report
Posted 3 years ago
Customer service was great, but the activation process was glitchy. The agent confirmed my device was compatible but the website rejected it so agent provided alternate IMEI number to use, then to clear the error I guessed that a browser page refresh would help and that worked. Then the carrier pin or account number I entered was later the cause of a "hold" on the activation, although there was no indication that was a problem on screen or even after submitting the activation request which included porting my ph number from Verizon.
Helpful Report
Posted 3 years ago
I used US Mobile for my business phone and never had an issue connected anywhere. The customer service, all done online for me, was exceptional. The only downside for me was that with their service and my phone, I could not receive visual voicemail but was a minor inconvenience. Upon exiting my business, I canceled my service and Omema handled it quickly and efficiently.
Helpful Report
Posted 3 years ago
USMobile is a wonderful company! As well as providing the amazing blessing of this truly budget friendly phone service, their customer service is top notch. They make themselves very accessible, and I never feel rushed or as though I am an annoyance, though I am new to much cell phone technology. It's great to be able to actually speak to a person, too, as well as having the online chat option. Every time I have needed help, they are so very kind and patient, as well as efficient and competent. Today I had a lovely conversation with Nobel, a young (I assume! :-) ) man, who has all of these attributes in spades. Thanks to you, Nobel, for your help today, and to USMobile for making it possible for me to have an affordable cell phone plan. Bless your company!
US Mobile 5 star review on 23rd January 2021
Helpful Report
Posted 3 years ago
Fast chat service; fast answers to questions; worked very well and people are very friendly. Good price; I'm in until that changes.
Helpful Report
Posted 3 years ago
Hemmad Anwar with USmobile is a 5 star young man. He is respectful, patient, he will work with you until he resolves your issue. It is his true nature to help others. Will aka Doug Hembree Midtown Atl GA 30309
Helpful Report
Posted 4 years ago
My phone was defective, but I didn't know that. I had such a hard time getting cell phone service after upgrading my phone. The US Mobile Customer Service Team worked so hard, day after day troubleshooting with me. Turns out, I needed my new phone replaced! The team was so helpful, so knowledgeable and so friendly. Today Omema helped me switch SIM networks AGAIN after trying both LTE and GSM to see if one might work better over the other (neither worked because the phone was defective) and was so knowledgeable, timely, helpful, and friendly! I absolutely love US Mobile.
Helpful Report
Posted 4 years ago
Very much Nobel was a very great help. He really help me with everything
Helpful Report
Posted 4 years ago
I had a great experience with US mobile - particularly their custom service. I spoke with Nobel, who helped me sort out an issue I was having with me phone. He was very helpful and a good rep. for US Mobile. Highly recommend their service.
Helpful Report
Posted 4 years ago
Always awesome customer service. Fast and incredibly helpful.
Helpful Report
Posted 4 years ago
Taha Khan stayed on with me for hours until my old cell company got it together. So glad I switched!
Helpful Report
Posted 4 years ago
Their online chat service (Haassan) was very helpful, and they resolved my question quickly!
Helpful Report
Posted 4 years ago
I just received fantastic help from the live chat support. I hope to continue doing business with this company.
Helpful Report
Posted 4 years ago
I was having trouble getting my IMEI number shifted to the new network. The Customer Service agent "Omema" was able to help me out in no time at all. Great First Experience with this company!
Helpful Report
Posted 4 years ago
US Mobile is rated 4.8 based on 2,713 reviews