US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of US Mobile for a few years and I have never had any problem! I love the service, I love the ease of help through chat and I think the pricing is terrific! I recommend US Mobile very highly!”

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Posted 4 years ago

“The customer service through chat is great! Answered all my questions quickly and was able to resolve port issues without any transferring. Much better than the other MVNOs I have dealt with.”

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Posted 4 years ago

“CSR Amna helped with a new number as I was having trouble with a person that turned out to be a scammer.......Amna promptly set up a new number for my phone to stop all contact.....US MOBILE is by far the best and fastest service I've ever encountered in the cell phone business ........Thank you and keep up the good work!!! Ralph Kirkland”

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Posted 4 years ago

“Best customer service for any cellular service I've used (vs. AT&T, T-Mobile, Verizon), willing to make it right if there is a miscommunication and I never have to wait more than a minute for service. Sometimes the layout of the site for adding features seems a little odd, but a quick chat with customer service and I'm ready to go in a minute or two. Thank you for making my day and keeping me connected and great prices!”

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Posted 4 years ago

“Unhelpful and unprofessional customer service.”

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Posted 4 years ago

“Great customer service, Adil is the best rep. from the US Mobile”

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Posted 4 years ago

“Very good gentlemen and was vcry helpful...”

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Posted 4 years ago

“Hassaan was awesome. Helped get my phone working and even put up with my myriad of questions about Pakistan and Karachi! Makes me like this company even more.”

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Posted 4 years ago

“Adil was the best. Extremely helpful great service.”

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Posted 4 years ago

“Service is great and their online chat is very efficient. They resolved SIM issues I was having promptly”

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Posted 4 years ago

“Thanks Haroon!!”

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Posted 4 years ago

“Adil was great! Helped me solve my problem not getting data, thanks!”

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Posted 4 years ago

“Hassaan was fantastic. Had an issue receiving sms (non iMessage messages) and she got me fixed up very quickly and easily.”

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Posted 4 years ago

“Adil helped me to deactivate voicemail because I was receiving a lot of spam messages. He issued a new number. I'm thankful for that.”

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Posted 4 years ago

“They have fast and friendly customer service. Extremely patient and flexibleMJ.”

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Posted 4 years ago

“Zobia gave fantastic support.”

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Posted 4 years ago

“I was very impressed by US mobile’s Fast and consistent reply, and their Ability to problem solve. Very helpful! Thank you so much for everything!”

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Posted 4 years ago

“Customer service was great! All it took was to open up the chat window (the website is really nicely done btw) and I could instantly start talking to a rep. The responses were quick and they were very knowledgeable!”

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Posted 4 years ago

“I initially had trouble receiving text messages. I went to the on-line chat center for help. Ayesha spent MORE THAN ONE HOUR with me helping me out. He kept at it until the issue was resolved. Excellent service!”

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Posted 4 years ago

“Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews