US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amna was able to answer all my questions regards before I made the switch. Had some the funniest, best personality I could have seen. Sounded like I was chatting with a friend and not an employee. Honestly would ask for Amna again and very happy with the service 😊”

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Posted 4 years ago

“Fiza Sha helped me fix a data issue I was having with my phone. A friend introduced me to US Mobile and so far I'm liking it a lot! Only the minor step-back in regards to data, but Fiza Sha helped me with that and gave me an extra 100MB to consolidate the MB I'd lost. Totally recommendable!”

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Posted 4 years ago

“The affordable, customizable plans that can be adapted to monthly needs, the near-instant customer service that always gets the problem solved, and the variety of equipment available directly through the company means I will be sticking with US Mobile for a long time to come. I had trouble with one contact not working, the 'blacklist' option was explained to me and how easy it is to accidently set it and how easy it is to undo it. I couldn't get my voicemails because of a fault in a phone purchased elsewhere, I was walked through in real time by the representative in resetting the voicemail options and another way to listen to them. When my needs for text and voice change, it is so simple to alter the plan for the next month, for less than pennies a day.”

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Posted 4 years ago

“Really fantastic service so far from this company. Love being able to customize my own plans, and have Verizon service to boot. Customer service has been really helpful for me.”

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Posted 4 years ago

“The rep was So help full, and kind. He did not waste my time! There were right you guys' have the most amazing Customer Service! All employees should get a raise!!!!!!!!!!”

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Posted 4 years ago

“Excellent customer service on the chat. Reps are very polite an knowledgeable. Thank you!”

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Posted 4 years ago

“Always prompt and friendly service!”

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Posted 4 years ago

“I was having problems logging in and I chatted with Amna and she went above and beyond to help me out. I am very impressed and would recommend this company and Amna's customer service.”

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Posted 4 years ago

“Fiza Shah was very patient and was great! I had multiple issues with passwords, payments etc.... but she came through and gave precise instructions the whole way through. She was on top of the chat and helped a lot! Thank you!!”

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Posted 4 years ago

“My problem is greatly solved. I really appreciate it and thank you for your help.”

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Posted 4 years ago

“Ayesha was most helpful. She was patient in dealing with my case. Lovely worker.”

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Posted 4 years ago

“Hassaan helped me resolve my issue in a very timely manner! Thank you.”

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Posted 4 years ago

“The guy that helped me I can finally receive my text messages which I thought was an error with Google itself so I tried all the ways to make it work with the chat features via directions from them and still my number couldn't be verified. Finally chatted with someone who actually helped me solve the problem. Thank you so much!! I have been trying for two days. I am so loving US Mobile even more. Best company to work with and to have.”

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Posted 4 years ago

“I thought I had an issue with data service on my phone, and using the online chat, Taha was able to help me figure out what was wrong (nothing that U.S. Mobile had done). Taha also alerted me to the newer "family plan," which I will be switching to, and which will save me a lot of money. Thank you U.S. Mobile, and thank you Taha!”

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Posted 4 years ago

“Had an issue activating the phone through the automated process. I started a support chat session with Omema who was able to solve the issues without delay. The phone was activated and working within a few minutes. I switched to the service based on their pricing model.”

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Posted 4 years ago

“Great customer service! Yay! Thanks for your wonderful support!”

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Posted 4 years ago

“Omema provided excellent customer service and solved my issue immediately! I have used online chat for other issues and all the reps are always willing to help and work with me til problem is solved! Thanks US Mobile team!”

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Posted 4 years ago

“Customer service is extremely helpful answering my questions and resolving any issues that I have.”

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Posted 4 years ago

“fabulous as usual. US Mobile responds quickly and they always find a solution for you”

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Posted 4 years ago

“Fabulous!!!!!!!! Better than another rep whom has helped me at US mobile. Thank you”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews