US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service is always amazing with this company. Agent Name : Syed Ihsaan Took excellent care of me and fixed my issue within 5 min. Pretty amazing for any cell phone carrier. Also, there are never any surprise charges when it comes time to pay the bill. I'm one happy customer!”

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Posted 2 years ago

“Spoke with Syed Ihsaan who was able to fix my issue quickly & efficiently. 10/10.”

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Posted 2 years ago

“Nobel customer service rep was excellent and made a stressful situation of traveling abroad with connectivity into a fantastic customer service experience.”

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Posted 2 years ago

“Syed Ishaan helped me activate my service . Was very professional and knowledgeable . Outstanding service”

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Posted 2 years ago

“Shan Ali was absolutely patient, knowledgeable and helpful in getting us connected to US Mobile even though it took hours due to issues with our phones.”

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Posted 2 years ago

“First customer service that has truly surprised me with their professionalism and respect towards the customer. I had the pleasure of speaking with Bilal Manzoor from US Mobile who was quite knowledgeable and extremely patient with me. I hope he gets recognised for his hard work and gets a well deserved promotion!”

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Posted 2 years ago

“US mobile's customer support team always answers my questions in a timely and friendly manner. Special shout out to Nobel for going above and beyond when I had an issue with my data.”

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Posted 2 years ago

“I had an ongoing issue with my data connectivity since 6 days. This young lad named Waleed Iftikhar helped me to put apns and his tone was very friendly. Us mobile should hire more people like this mate. Cheers”

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Posted 2 years ago

“Perfect service”

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Posted 2 years ago

“Faaiz Imtiaz Did an amazing job with printing my number from my old carrier to USMobile”

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Posted 2 years ago

“Faaiz was extremely helpful with getting my phone set up for US mobile, very friendly and knowledgeable, excellent customer service from Faaiz!”

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Posted 2 years ago

“Vissam absolutely saved me today. He stayed on the phone with me for a total of about 2 hours until nearly 6am my time to ensure every step of the way, my issue was fully and totally resolved. Easily the best customer service experience I have ever had. He should be promoted immediately. My family thanks him for helping me access my account to have access to my phone line again. Thank you so so so much Vissam.”

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Posted 2 years ago

“Asim was very helpful. Very polite very understanding I had three children being kind of rambunctious in the background. Single father he saw the billing issues and it was very honest about what he could and could not do which means a lot.. I'm an old South Florida redneck which means who I am and how I am supposedly hates everybody come up but that's untrue I teach my children to be polite and caring and loving no matter who they are. And just by the way Asim conducted the interaction I made sure to point out things to where they could learn from how he is and how he relates to people. My issue will be going to a supervisor that he cannot take care of but once again Asim thank you for your help”

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Posted 2 years ago

“Bilal was super helpful - spent a lot of time with me to fix my issue whilst being patient, kind and resourceful. Appreciate you mate!”

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Posted 2 years ago

“Anum she is the best customer service provider that usmobile poseses in their company and I think that she should be promoted to wice president of the usmobile company or at least the chief executive of all the customer service department !!! Thank you so much 💓”

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Posted 2 years ago

“Bilar was so patient with our lack of technical understanding. And explained very clearly all our questions”

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Posted 2 years ago

“Great customer service!!! Anum was very helpful and pation with me.”

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Posted 2 years ago

“Everything was great”

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Posted 2 years ago

“Was very patient with my lack of technology skills”

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Posted 2 years ago

“Exceptional Service!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews