US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication. Easy transition to swap SIMs and activate a new line!!!!”

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Posted 4 years ago

“Prompt assisstance and great communication!”

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Posted 4 years ago

“Awesome service, they help me any time I have trouble with my line, they are super nice and helpful.”

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Posted 4 years ago

“Great service! I loved how I can choose what I'll need and you can't beat the price! Just chatted with Omema on live chat and he resolved ad answered all the questions I had.”

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Posted 4 years ago

“I came to US Mobile for the price. I was a long time customer of Republic Wireless and happy with their service and price, but moved to an iPhone which they do not support. Price is equivalent but where US Mobile really shines is their online service. The folks I’ve chatted with have been really outstanding. Just finished a session with Omema. They’re always warm and friendly, and very knowledgeable. This organization has the best support I’ve used in the industry, by far.”

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Posted 4 years ago

“Omema and other support staff were a great help in setting up and porting my number, and the service is great and affordable, and works on less mainstream phones that don't support Super LTE bands”

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Posted 4 years ago

“Fiza Shah was great he helped me change my number in a timely matter :)”

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Posted 4 years ago

“After a frustrating 3 day experience of trying to troubleshoot a problem my phone was having with my new sim card, I was able to talk to Nobel over the phone and fix my problem. Not only was he able to fix my problem, he was patient, kind and willing to go the extra mile to make things right. Because of him, I am happy to continue using usmobile. Thank you Nobel and everyone else that helped out with fixing my problem.”

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Posted 4 years ago

“Took some effort, but the customer service rep got it done!! Thanks!!”

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Posted 4 years ago

“I was having issues using my mobile data and Arsalan helped me figure out that I was out of balance. But I couldn't even use my internet so it was weird. However, I received a complimentary 50 MB for my trouble. You rock Arsalan!”

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Posted 4 years ago

“Ayesha was super helpful even late at night”

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Posted 4 years ago

“Omema helped me! Very quick”

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Posted 4 years ago

“ayesha was very patient and thorough, and resolved many questions for me”

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Posted 4 years ago

“Hassaan Was very patient with my lack of knowledge of my phone. She directed me to find the info that was needed to fix my difficulty. I thought I might have had my settings wrong. However I had no idea how to fix the problem. Hassaan Was thorough and directed me patiently. Thanks again. Terri Bush”

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Posted 4 years ago

“Great customer service & Phone service!”

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Posted 4 years ago

“Omema did a great job and took care of my needs.”

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Posted 4 years ago

“Omema, the agent that helped my was awesome!!! Omema was very patient and understanding. Omema patiently walked me through everything I need to do to resolve my problem. USMobile is a great company with extremely good service and extremely reasonable prices. I cannot recommend it higher, and if you ever have a problem ask for Omema. That way you will get the best service possible. Robert Pett.”

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Posted 4 years ago

“They have always been great at solving tech issues. Whether it's understanding caps (hit during virtual learning hotspots) or enabling hotspots on other phones, they've gotten me to the answer quickly. Great support for a great network!”

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Posted 4 years ago

“Hi, the last agent that I talked was extremely helpful, his name is Mukesh, but I talked to an array of people over chat and really this could have been solved earlier. Mukesh was able to correct an issue that was supposed to be corrected earlier. The company has to work on this a bit.”

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Posted 4 years ago

“BEST Client service ever !!! Really helpful and super nice. Cheap rates and great coverage too.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews