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US Mobile Reviews

4.8 Rating 2,711 Reviews
100 %
of reviewers recommend US Mobile
4.8
Based on 2,711 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Great customer support, was very patient, spoke clearly and was able to resolve my issues. Also great service! Very happy.
Helpful Report
Posted 1 year ago
Customer Service was great at getting my phone running. I didn't have to wait long to talk with a real person. She was very efficient at solving my connectivity issues. They exceeded my expectations.
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Posted 1 year ago
Great pricing and 24/7 customer service. Harmon Majeed got my network data issue resolved quickly.
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Posted 1 year ago
As usual US Mobile has taken care of my problem with updating my payment method after running out of service... Khurraim Akhtar helped me out and took care of my issues with professionalism and a wonderful attitude and knowledge... He stuck with me through all my misunderstandings and made certain I was back in great shape again.. He is much appreciated and likely deserves a big raise! I thank all of those at US Mobile for the years of good service and excellent custome service they have provided me with; all at an excellent cost to me... Reed Turney
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Posted 1 year ago
Customer service was great. Haroon Majeed was patient, kind and knowledgeable. I have always liked the pricing and the network is very good. Thanks for the help.
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Posted 1 year ago
She was very friendly and knowledgeable and really tried to solve my problem
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Posted 1 year ago
They helped me understand how to do it
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Posted 1 year ago
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Helpful Report
Posted 1 year ago
The BEST support! I always am greeted with kindness and patience. Tech support never fails to answer my questions. Though I've only a couple in the years I've been with US Mobile. Price is very reasonable also. I highly recommend US Mobile.
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Posted 1 year ago
Haroo Solved my problem
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Posted 1 year ago
Talha was able to answer all my tough and obscure questions with ease. I am a very impatient person, but this call was so clear and efficient that it was actually pleasant. Our call was dropped and USmobile was able to reconnect him with me shortly after, which usually does not happen in customer service I’ve experienced at Mint so as a potential new customer this level of care and service spoke volumes to me. Excellent job and I look forward to activating my SIM card and onboarding soon!
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Posted 1 year ago
Mohammed Aliyan found a minute flaw in my email Address which was blocking my every attempt to open a US Mobile account. He is one of the most professional, efficient, accomplished Customer Relations agents I have ever dealt with in my life! Without his help, I wouldn’t be a US Mobile customer: he’s brilliant at his job! The prices are excellent too, and the sim card delivery was fast.
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Posted 1 year ago
Haroon Mejeed was my tech. He was very patient and determined to fix my texting issues.
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Posted 1 year ago
Khurraim was really helpful and fun to talk to.
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Posted 1 year ago
Only been on 3 hours, and first had to deal with APN SETTINGS, then couldn't send MMS. The phone was answered fairly promptly with friendly help. Before all that Verizon was screwing me around with transfer pin code...a US Mobile rep named Khurraim patiently stayed on phone with me until Verizon finally gave me correct pin that went through. Relieved Sim today, was completely ported, working ported phone number,and bugs worked out in around 4 hours. Every customer service person especially Khurraim was polite, friendly. Verizon goodbye, well kinda, still on their towers LOL My data seems to be actually faster?!
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Posted 1 year ago
BN Waqar picked up the phone fairly quickly and patiently assisted me with troubleshooting my new US Mobile line. Even when we hit some roadblocks with my system, he remained patient and guided me through the steps. He sent me extra steps via email and remained on the line while I set it up. We used two different phone numbers to ensure the connection won't be lost. I called at a random hour in the evening and yet the problem was solved in 20 minutes! I truly am impressed with the quality care I have received from US Mobile.
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Posted 1 year ago
Joshua Roy did a fantastic job troubleshooting to help a family member get set up with US Mobile. He patiently helped us for nearly an hour, making sure everything was working correctly and knew what to do every step of the way. Thank you for your five-star costumer service every time I reach out via chat or phone.
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Posted 1 year ago
I spoke to Ahsan Ejaz and she was extremely courteous and helped me recover my number. Thank you Ahsan!!!
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Posted 1 year ago
I highly recommend US Mobile for their number one customer service!!! Customer service rep Iqra was superb!!! I’ve been with US Mobile for a while now and have nothing but good things to say about the Company.
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Posted 1 year ago
I’ve been with US Mobile for several years and have nothing but good things to say about the Company. Excellent service and prices on plans. Customer service is superb. I have no complaints. My 91 year old mother’s phone went swimming in the toilet. Needed a new phone simple to use. Saha Noor was most helpful in ordering a new phone and explaining how to set it up when I receive it. 5 stars!!!
Helpful Report
Posted 1 year ago
US Mobile is rated 4.8 based on 2,711 reviews