US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile's customer service has been amazing! My last encounter with Zurayz was awesome. He was able to get my phone number ported over to my new service. My experience with US Mobile so far has been great and I would totally recommend it to anyone looking not only great savings, but awesome customer service! Thanks, Zurayz, for helping me out and getting my phone up and running on US Mobile's service.”

Helpful Report

Posted 4 years ago

“Omema was very helpful in porting my number over. It was quick and trouble free!”

Helpful Report

Posted 4 years ago

“Chat agent Usman was polite, patient, and answered my questions in a satisfactory professional manner, as well as fixed my problem. Never have I had such a nice customer support experience before!”

Helpful Report

Posted 4 years ago

“Their GSM service didn't work for me, but their "Super LTE Network" worked great - luckily I had a phone that worked on Verizon networks, too. Customer service has been impeccable throughout the trial period and help with porting my old number over to their service. Hasaan was the last chat agent I talked with and they were extremely knowledgeable, friendly, and quick to respond. I look forward to using US Mobile as my primary mobile service provider!”

Helpful Report

Posted 4 years ago

“Very helpful and nice. Worked quick and thought ahead to other issues.”

Helpful Report

Posted 4 years ago

“Not bad service but you can get better value with other companies”

Helpful Report

Posted 4 years ago

“US Mobile is a great service. Customer service is incredible and so is their 24/7 chat and phone - which I don't know of any other carrier service out there that does that. Their coverage is fantastic and uses Verizon. Despite most people thinking that their speeds may be slower - that's incorrect. They are an MNVO, but they do have an upgrade to their speed "Ludicruoius" for an extra $5/m that gives you uncapped Verizon speeds. Their website is incredible. I'm a web developer myself, so I appreciate companies that take time with their sites. It's aesthetically pleasing and very easy to navigate through much better than other carrier websites out there. Also if you're looking for family plans - there's is by far the best. 3 lines gets you netflix, apple music family, or HBO max for free, and if you get 4 lines, you get an additional one! Def check them out!”

Helpful Report

Posted 4 years ago

“The support guy was nice and friendly. Also patient. Answered all my questions, seemed sincere.”

Helpful Report

Posted 4 years ago

“Easy to contact customer service through chat and they are very responsive and friendly.”

Helpful Report

Posted 4 years ago

“Customer service is always great. 24/7 available. Knowledgeable. and Omema was just amazing in solving my issue. Thank you!”

Helpful Report

Posted 4 years ago

“I contacted the online chat with questions prior to ordering. Haris was extremely helpful and rather than concentrating on making a sale, he looked into an issue that was likely to arise with using a dual line iPhone SE. He was honest in letting me know that the service would not work properly and made suggestions for getting my current phones to work better, so that I could save money with U.S. Mobile and not be disappointed after ordering. Excellent support.”

Helpful Report

Posted 4 years ago

“USMAN was the Best-”

Helpful Report

Posted 4 years ago

“*This review is only about the customer service* I have never had such a quick responding, polite, and friendly help from a cellular customer service rep(s). A+++”

Helpful Report

Posted 4 years ago

“Great work by Arsalan. i had a lost phone, which I replaced and received a new SIM from USM. Arsalan quickly got my old # moved to my new SIM and got me on my way super fast. Thanks!”

Helpful Report

Posted 4 years ago

“I upgraded my parents to new phones, but could not make calls after. And Mukesh Kumar was the agent that helped straighten out the system issues. He was pleasant to work with, professional, and super helpful! I'm very happy with the level of service that I received.”

Helpful Report

Posted 4 years ago

“Arsalan Was The Best! I can't express the level of professionalism that was done over text.”

Helpful Report

Posted 4 years ago

“They're great! Usman was my chat agent. He helped me apply a coupon code I forgot to apply when I added my plan to my new sim card. They are very friendly & helpful on chat (I've used the chat tool a few times for assistance with my order) and I was able to reach them by phone too. I received my sim card quickly and I saved money on the sim card as well as the monthly plan with coupon codes. Their plans are affordable and you can even customize your plan to fit your needs.”

Helpful Report

Posted 4 years ago

“Hassaan helped me resolve my complicated issue that lasted for 2 days. He was patient and very helpful. Definitely give Hassaan a raise!! :D”

Helpful Report

Posted 4 years ago

“I chatted online to have a variety of account questions answered about my phone service. Mukesh Kumar was incredibly patient and thorough. I've had to use US Mobile's online tech chat several times recently and they give excellent service. I'm so happy we made the switch from [a different company with a big name].”

Helpful Report

Posted 4 years ago

“Mukesh Kumar was my chat agent. I had gotten an replacement sim and couldn't access my voicemail. Mukesh stayed with me until I was able to get the messages and then told me how to change the voicemail password.”

Helpful Report

Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews