US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ghanzanfar Ali was very helpful and solved the issue I was having with my voicemail.”

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Posted 2 years ago

“Amir was a Product Experience Analyst who answered my call about some activation issues. He was incredibly kind and patient with all my errors and mistakes. I apologized and his response is "This is my job. We will get it worked out" AMIR is a gem of an employee to not be in a hurry and to calmly walk me through things. He is a Rock star employee due to his kindness and patience with a non tech person. I so wish all companies employed such reps. THANK YOU OVER AND OVER AGAIN TO AMIR.”

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Posted 2 years ago

“I switched our cell phone service from Verizon to US Mobile. No difference at all in the quality of our service. When we switched, I had a problem with text messages on one line and got a tech support pro named Anum who was brilliant. She resolved this in 15 minutes. She was professional, personal and patient. I recommend this phone service and their customer support.”

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Posted 2 years ago

“I had issues with connecting my phone while visiting my son in New York City, he called customer service and Zakria Farooqi was so helpfull and fixed the problem right away.”

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Posted 2 years ago

“Syed Ihsaan gave excellent phone support.”

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Posted 2 years ago

“In general, US Mobile is a decent brand. The problems with a quality of the provided customer service. It took 5 connections - via chat and phone calls, to figure out the root cause of the reported problem with the service. To add a broken promise from the supervisor to arrange the call with a manager. Likely, the last call was addressed by Usman Ahmed. He was not only willing to spend time to understand the issue carefully, but, was able to solve it. For that I'm very grateful. (Keep my fingers crossed, the service will be still operational going forward.)”

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Posted 2 years ago

“When i called to figure out why my phone would not conect after going through the activation process Zeeshan helped me change the settings and the phone works perfectly now thanks to his know how”

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Posted 2 years ago

“Great service wonderful customer service”

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Posted 2 years ago

“I just gave you 5 stars because Razvan makes my day happy, he is a very nice person and very helpful. Thank you.”

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Posted 2 years ago

“I had an issue with a payment not being correctly applied so I called and spoke with Bilal. He was very knowledgeable, incredibly courteous and receptive to my many questions, and quickly resolved a fairly difficult issue for my family. He deserves some special praise at the next staff meeting as well as a generous increase in his wages. Staff like this are the heart and soul of US Mobile and their paychecks ought to reflect their importance to the company's overall growing success.”

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Posted 2 years ago

“Very kind, knowledgeable, patient and helpful! I am very happy that he helped me to activated my phone with US mobile after couple of hours great working!”

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Posted 2 years ago

“Works great”

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Posted 2 years ago

“Joshua Roy This gentleman is what I call, an exemplary employee. Straight talk. No nonsense. Right to the heart of the matter. Solved my technical issues without Delay. This is why US Moblie is my Carrier. A welcomed change from The Disappointment from Other less concerned less caring carriers.”

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Posted 2 years ago

“Ghazanfar Ali was very kind and helpful, willing to stay with me every step of the way. My gratitude for people like him who are in customer service.”

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Posted 2 years ago

“Talha was very helpful, patient, and kind through all the troubleshooting very informative and professional and friendly, this kind of customer support doesn't exist in today's time, excellent service.”

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Posted 2 years ago

“I called US Mobile to change phone plans for my wife and I today. I had the privilege of being helped by Mr. Sharov Ali at US Mobile to make this plan change. Mr. Ali is a customer service representative of the highest caliber. He explained my options to get the optimum downgrade plan for my wife and I and he walked me through the process step by step. Good God I must have kept on the line for at least two hours. He tirelessly and professionally walked me through the process of making the plan changes for my wife and I. I am forever grateful for his FIVE STAR service. US Mobile can be proud of this professional gentleman and treasure him as my wife and I do. Thank you so much.”

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Posted 2 years ago

“Customer service, Talha in particular, was very helpful, patient, and kind through all the troubleshooting to switch my plans. Still working on the issue, but Talha could not have been any nicer. Top notch for sure! And each time I've called US Mobile, I've gotten a real live person right away! Impressive.”

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Posted 2 years ago

“Hi Eloy, This is Muhammad Aliyan from US Mobile. Very impressed with Mohammed he was straightforward direct and that represents well for your company I'm thinking of getting your services thank you”

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Posted 2 years ago

“US Mobile is a great ISP! It is very customer-oriented. Here are some benefits of being a US Mobile customer: *More data for your money. *No-Question-Asked refunds. *Friendly, professional, and competent agents to answer your questions and solve your issues.”

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Posted 2 years ago

“Ghazanfar Ali the represenative for US Mobile is a first rate professional and a real credit to US Mobile . He helped me upgrade my plan at the last moment. I also had a technical problem with data .He took the time to try and find a solution. He was very very patient and great interpersonal skills. Your lucky to have a person of this Calibur on your team.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews