US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,715 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient”

Helpful Report

Posted 4 years ago

“They solved a big problem with my voicemail. Nice support.”

Helpful Report

Posted 4 years ago

“Customer Service is fantastic, EVERY TIME! 😁😁😁 I was just helped online via the chat feature and I've gotta say, Kamran Z. knows his stuff! He helped me very quickly and completely! He was very friendly, professional and knowledgeable. He fixed my issue in less than 2 minutes. Also, this is not the first time I've chatted with US Mobile customer support and they have been friendly and helpful EVERY TIME! I highly recommend US Mobile to everyone!!! 😁😍❤️”

Helpful Report

Posted 4 years ago

“Love their customer service and service has been excellent.”

Helpful Report

Posted 4 years ago

“Great customer service, responsive and always helpful. Overall service on all of our devices has been perfect. The porting process was painless and our service was activated immediately.”

Helpful Report

Posted 4 years ago

“Amazing Customer Service Thanks To Umer F.”

Helpful Report

Posted 4 years ago

“I think US Mobile and tech support is superb! However, I had to leave US Mobile because as a business user (not a telemarketer or scammer) my daily usage was such that US Mobile automation kept turning off my cell service. That honestly said, for a non-business user of cellphone service, this would be a great option for cell service.”

Helpful Report

Posted 4 years ago

“Amazing technical support. Good prices, that available to adjust. Thanks!”

Helpful Report

Posted 4 years ago

“I've always enjoyed the ease with which I can actually chat with a real customer service person.”

Helpful Report

Posted 4 years ago

“superb customer support. Helped me clarify on my plan and billing on couple of mistakes i had made. I am loving this mobile experience.”

Helpful Report

Posted 4 years ago

“Aneel J. helped me gather the info needed to turn off my auto pay He was very kind and efficient.”

Helpful Report

Posted 4 years ago

“They have great low cost phone plans for what you get with their service. You can easily adjust your phone plan(s) with their user-friendly web interface (or, I believe, through their new app now as well). They also have very good service coverage with both their T-Mobile and Verizon network sims. However, their best feature is that their customer service is awesome and top-notch!!”

Helpful Report

Posted 4 years ago

“Have used US Mobile for years for my elderly mother's phone service and we have been quite happy with service and reception. This review is actually for the process of leaving US Mobile to move to another carrier, as it works better for her to be on my family plan. Aneel J. helped me gather the info needed to port her old number to the new carrier, much more efficiently and with less pressure to stay than I've encountered porting my numbers with the big phone carriers. So while I'm sorry we have to leave US Mobile, I highly recommend them to anyone for the quality of their service, their support, and their pricing flexibility!”

Helpful Report

Posted 4 years ago

“Haroon just spent almost 45 minutes with me giving explicit and clear tech support to solve a problem. He understood the issues and led me through it. He was very patient and very clear and gave me some pointers for the future. Thank you, Haroon!”

Helpful Report

Posted 4 years ago

“I ordered sims and a line but after contacting CS i was told my phone would not work in my area even tho their website said it had service. BIG waste of time and money.”

Helpful Report

Posted 4 years ago

“Love US Mobile. Had a problem today - no connection. The service rep, should have copied down the name, stayed with me, about an hour or so, until we finally determined that my phone had malfunctioned. Never hurried me. Thank you again US Mobile service rep. I'M NOT GOING ANYWHERE !!”

Helpful Report

Posted 4 years ago

“10/10 would recommend. I don't think I will change services. I have had this service for almost a year and haven't had any problems. The customer service is amazing and is the main reason why I don't want to leave.”

Helpful Report

Posted 4 years ago

“US Mobile is the one of the most if not the top responsive company I've ever had. I randomly found about them in a mall one day and have never looked back. Their support staff is very knowledgeable and speedy when working issues for you”

Helpful Report

Posted 4 years ago

“I love US Mobile! Super customizable plan options that save a student like me tons of money; Their customer service team is always available to chat and promptly solves the occasional issue; and the starter kit I ordered to replace my lost sim came very quickly. These folks are the bomb.com. xo”

Helpful Report

Posted 4 years ago

“Txt and calls work good but forget data. Their ludicrous speed is half that of Verizon. My wife is still on Verizon parent and her download is 21 Mbps. I'm on US Mobile and mine is 7 Mbps at best but during 90 percent of the day it's below .5 Mbps. I think it's due to deprioritization on Verizon towers thought they won't admit it. It's mostly unusable. Customer Service did their best but blamed it on network problems in my area but I know that isn't the case because I swapped the sim card with the wife and got the same results. 20 Mbps with her card in my phone and 4 Mbps with the US Mobile sim in her phone. These numbers were better only because these test were done at 4 AM. Like I said during the day the best I got on US Mobile was .67 Mbps.”

Helpful Report

Posted 5 years ago

US Mobile is rated 4.8 based on 2,715 reviews