US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,713 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer service rep, Zurayz, was extremely patient helping me thru what is a frustrating GUI for the sign up process! Using a chrome browser, I was unable to complete the process (four attempts) until I went to an incognito window. Whew! Thanks Zurayz, for your help!”

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Posted 4 years ago

“I had issues with my Iphone because I traveled abroad and used another SIM card. Mukesh Kumar was really patient, clear and helpful to find a solution. Thanks!”

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Posted 4 years ago

“I had trouble getting my phone to use data, calls, texts and after lots of troubleshooting over chat Mukesh was able to get me connected to the Super LTE network as a new customer.”

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Posted 4 years ago

“Arsalan was incredibly patient, polite and helpful with moving my line. I really could not have asked for a better service!”

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Posted 4 years ago

“Very helpful customer service”

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Posted 4 years ago

“I had an issue with my new iPhone XS in that I could not send MMS/SMS messages. After being a long time US Mobile customer and their service has been exemplary in the past, I really needed some guidance as to rectify this issue. Omema came on board and after about an hour chatting back and forth trying this and that, we finally got the phone to send messages and pics. Omema was a godsend in this instance. Because of this and the obvious great pricing, I will continue to be a US Mobile subscriber. Thank you so much!!”

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Posted 4 years ago

“Great help from this agent”

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Posted 4 years ago

“Ayesha was very helpful in fixing a issue I had”

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Posted 4 years ago

“Ayesha was super helpful, and even though we had a lot of requests, and the final problem was tough to resolve...she stuck with us, kept us informed and maintained contact while doing things, and in the end everything was resolved satisfactorily! Great customer service experience!!”

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Posted 4 years ago

“Mukesh Kumar is an amazing guy. He helped resolve my issues in a few minutes, compared to my previous carrier which took hours. Thank you :)”

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Posted 4 years ago

“Mukesh Kumar was very patient and helpful. As soon as I explained the issue he got right on it. He also helped when I didn't understand certain aspects of what I was to do on my end in a very friendly and efficient manner.”

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Posted 4 years ago

“Just swapped my three T-Mobile lines over to US Mobile. Couldn't have been easier. No awkward calls with the T-Mobile retention department - just swapped the numbers to US Mobile and away I go. Had a problem setting up the sim cards on the website so chatted with Omema in their customer support and it was resolved in minutes. I number porting couldn't have been easier. I just put my details in and BAM. Over they went. I now have three lines and Im paying half of what it cost me for the same on T-Mobile. The mobile internet services is faster than T-Mobile and there isn't any difference in the level of services. Speak to the customer service team before you buy the SIM pack. They will send it to you for free. Thanks US Mobile. Here's to a long and low-cost relationship.”

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Posted 4 years ago

“Kamil Khan, was friendly and a great help. Usmobile Has been good overall”

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Posted 4 years ago

“QIRAT Quickly answered my questions, and told me how to get the service change I wanted done. Seemed very knowledgeable and expecting my towers coverage change to go smoothly next week”

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Posted 4 years ago

“Qirat helped me solve a problem with my phone that ended up not even being network related. Very patient and willing to help regarless!”

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Posted 4 years ago

“Ayesha and Qirat were both super helpful”

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Posted 4 years ago

“I had a problem with a number transfer. With the other company, I had to go from person to person three times. With US Mobile, I had one quick online chat with Fiza Shah and I was good to go. He was friendly, responsive, and extremely thorough. I knew I was in good hands. I've felt this way ever since I was a US Mobile customer - absolutely love everything about this service!”

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Posted 4 years ago

“I had paid for my phone plan but it wasn’t going to activate until midnight And I really needed to make a call to someone important but I couldnt do that until my next plan activated. So I reached out to US Mobile’s customer service and asked about it. Umer was very helpful and nice! He quickly gave me information and noticed I was upset about my plan not being activated until Midnight so he asked if I wanted him to activate it now. And he did in a matter of seconds! I was very pleased of his service. Thanks Umer! You saved the day.”

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Posted 4 years ago

“We have used this company for several months and are quite pleased with the cost and service. Changed a phone on one of our numbers today and Umer was quite helpful and patient guiding us through the process. Took only a short time to get transferred.”

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Posted 4 years ago

“Ayesha Noor & Hassan Riaz were such a massive help for me, my husband and my sister!! We’ve all three been with US mobile for a couple years and decided to take advantage of the new amazing family plan so needed our numbers transferred to a single account. We got everything sorted within a day thanks to these two amazing people!! I can’t thank them enough for helping us out and making the transfer so smooth and quick. Thanks again guys!!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,713 reviews