US Mobile have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
”
- Thea B’ey
“
The price is also pretty right.
”
- Alyssa T.
“
Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.
”
- Val
“
I was able to closely monitor the location of my delivery trucks using this tool.
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- Dede Ugarte
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Customer service is excellent, the price is just right, and instant delivery to our phones happened immediately.
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- BA2
“
Mohammed Aliyan found a minute flaw in my email Address which was blocking my every attempt to open a US Mobile account. He is one of the most professional, efficient, accomplished Customer Relations agents I have ever dealt with in my life! Without his help, I wouldn’t be a US Mobile customer: he’s brilliant at his job! The prices are excellent too, and the sim card delivery was fast.
”
- Sandra Steel
“
Very Disappointed – Constant Service Issues, No Resolution, and No Refund
I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service.
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- L K
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After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch.
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- Ralph Helmuth
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With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked.
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- Kyle Hadley
“
The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!
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- Nina Petroff
“
US Mobile used to be good, now they dont respond in a timely manner to customer service needs
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- Jerry
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Does my service with US Mobile work the majority of the time? Yes.
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- Chris
