US Mobile have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
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- Thea B’ey
“
The price is also pretty right.
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- Alyssa T.
“
Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.
”
- Val
“
I was able to closely monitor the location of my delivery trucks using this tool.
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- Dede Ugarte
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Customer service is excellent, the price is just right, and instant delivery to our phones happened immediately.
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- BA2
“
Mohammed Aliyan found a minute flaw in my email Address which was blocking my every attempt to open a US Mobile account. He is one of the most professional, efficient, accomplished Customer Relations agents I have ever dealt with in my life! Without his help, I wouldn’t be a US Mobile customer: he’s brilliant at his job! The prices are excellent too, and the sim card delivery was fast.
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- Sandra Steel
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The returns are faster and easier.
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- Kstone
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With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked.
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- Kyle Hadley
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Bait and switch with US Mobile. Tried to charge me double what the their unlimited plan is so I dropped them. When I first started with them they said after 6 months they would refund my money for the unlocking of my phone (didn't happen) so screw US Mobile.
”
- Bob
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I asked whether I could at least get a refund credit for the inconvenience and they told me it was against their policy.
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- Anonymous
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Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.
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- Carolyn Walker
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I'll suggest you contact the Nitrocrackhub if you need the service of a legit professional hack team.
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- Jamie Olivier
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US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.
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- Brianna Saimoto
