US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Syed was fantastic. He listened well and fixed the problem. Great Service. Thanks”

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Posted 2 years ago

“Their customer service was excellent. Hassein was patient and relentless in helping me.”

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Posted 2 years ago

“Umair Dogar was very kind, patient & understand with me he explained in details & he made sure I got the best plan today I will most definitely give him 5 start today & tomorrow Thanks US Mobile.com for your services...”

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Posted 2 years ago

“Umair Dogar was really helpful when he helped me transfer my phone number to another SIM card. He was very nice, patient, and knowledgeable.”

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Posted 2 years ago

“Umair Dogar was a a great fellow who helped me immensely with my phone issue today”

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Posted 2 years ago

“Customer service rep Umair Dogar was very helpful in setting up my new phone. He was efficient and polite.”

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Posted 2 years ago

“My new phone had problems connecting to the service network. The fix required a complete manual reconfiguration, requiring changes to many settings. Thankfully, Muhammad Faisal was there to guide me each step of the way. What could have been a harrowing experience for a 70 year old luddite was relatively painless. He was patient, polite and altogether pleasant. Cudos to Muhammad and US Mobile customer support.”

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Posted 2 years ago

“Thank you for everything. I was having issues with my bill and everything was explained in detail and corrected”

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Posted 2 years ago

“Deshan was an excellent customer service representative. He remained on the phone with me and ensured that my phone was working. He deserves a raise for his great service and the excellent way in which he represented US Mobile”

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Posted 2 years ago

“Wow!! Aysha solved my phone issues like the true professional that she is. She was pleasant concise tolerant and respectful. She went above and beyond what others might do. She is a keeper, Joe B”

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Posted 2 years ago

“I spoke w Hassaan about not being able to receive any texts from one person and not being able to receive photos from another, and he was very friendly and helpful! I appreciate him and his walking me through every step. Hopefully the reset and fixes worked, although that remains to be seen... Great cust svc on the phone though.”

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Posted 2 years ago

“Zainab Shah stayed on the line with us for quite a long time, helping us with multiple processes and answering many questions. She was very communicative, polite, and helpful which made this long procedure much better than it would have been otherwise. Thanks very much to her for her help!”

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Posted 2 years ago

“Typically excellent help desk service from US Mobile. Tech Ammar Shaukat was patient, expert, and easy to follow as he walked us through a complex set of phone setting customizations to fix an MMS issue.”

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Posted 2 years ago

“Zainab Shah was great! She spent a lot of time to resolve the issue we were having. I have been a customer of Verizon for about 25 years and I never got such good and fast service.”

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Posted 2 years ago

“Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.”

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Posted 2 years ago

“Hassaan made my transfer very easy and he was very helpful in the very difficult process of transferring over our carrier. Especially with my kids running around screaming and creating a ruckus. I have been looking for a good cell phone service provider for over two months. The transition today was seem less.”

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Posted 2 years ago

“Umair Dogar gave me a very nice assistance I really appreciate.”

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Posted 2 years ago

“Great costumer service , Zainab Shah thank you so much for helping me and resolve the issue . Really professional service . Again Appreciate your help .”

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Posted 2 years ago

“Umair Dogar provided the best customer service I have ever had. 3.5 hours on the phone, I wasn't even annoyed at the inconvenience because he was so pleasant and determined to fix my problem. Do your best to keep him, he deserves a raise!”

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Posted 2 years ago

“Ahsan Dar was amazin'. I had a complicated problem that he patiently, kindly and efficiently solved. Thanks, Ashan!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews