US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,711 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to zachary at us mobile. He was very professional, calm and composed he resolved my issue in no time. If only you had a physical store where i could come and thank him i would have. Thanks again H. Suz”

Helpful Report

Posted 1 year ago

“Telephone representative "Haroon" demonstrated patience, kindness, warmth and EXPERTISE! He reassured me concerning my data usage; uncertain whether I would be wise to add data minutes this month. I am in the midst of moving from one state to another; internet connection, moving into my new apartment may take a bit more time to accomplish! I shall monitor my usage. And add minutes if required! "Haroon" advised all appeared fine. He was professional, diligent, caring and a wonderful representation of US Mobile! I look forward to continuing my association with US Mobile! You are wise to hire such competent persons such as Haroon! Thank you, again, US Mobile! Sincerely, gratefully, appreciatively, Ellen L. Guardiano”

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Posted 1 year ago

“FIRST: I want to talk about how great of a customer service rep that Haroon Majeed is 🥇.... He treated me with respect.... even though I have a voice which has a thick accent after my strokes.... And he was very professional, he was very helpful... He offered and helped me through the whole process... And he was patient with me even though I'm 64 years old....And I'm NOT USED to SUCH GREAT CUSTOMER SERVICE..... See, from MOST OF THE REPS at the provider I currently have.... ONLY about 4 REPS in 10 years had treated me CORRECTLY.... So this is like a breath of fresh air !!! SECOND: YOUR CEO has done a grand job of providing an excellent service, at a fantastic price, that NO OTHER INTERNET PROVIDER can possibly COMPARE to... !!! ASTONISHINGLY.... OFFERING TO TRY IT OUT FOR FREE FOR 50 DAYS AND 50 G'S OF DATA !!! AMAZING...!!!! So...Thank you Sir...because since I'm DISABLED and everything is so EXTREMELY EXPENSIVE ...I could no longer afford to pay for ALL the DATA I NEED MONTHLY... To keep up with this ever-changing world.... To follow what is going to AFFECT MY LIFE "DAILY".... AND your service is much more important also because I HAVE NO VEHICLE AND SO, I'M HOMEBOUND.... AFTER THREE STROKES AND LOSING THREE VEHICLES... PLUS LOSING THE ENTIRE CONTENTS OF MY HOME, SO YOU HAVE BEEN A LIFE SAVER, Sir !!! And I applaud you for staying strong and focused to your mission... In spite of all the setbacks you faced after moving to America.... & I enjoyed the interview you posted on your site ..... And you might not know it BUT YOU ARE DOING GOD'S WORK.... EVERYDAY.... By FULFILLING your MISSION of TREATING PEOPLE WITH LOVE!!! I WAS SHOCKED TO HEAR THAT.... HOWEVER THAT IS GOD'S PRINCIPLE & LAW .... WHICH JESUS, THE 'SON' OF GOD, SUMMED UP THE TEN COMMANDMENTS WITH... LOVE YOUR GOD WITH ALL YOUR HEART, MIND, SOUL & SPIRIT AND LOVE YOUR NEIGHBOR AS YOURSELF.... SO THAT'S WHY YOU HAVE BEEN SO SUCCESSFUL..... BESIDES ALL THE HARD WORK ALL ALL ALL THE HARD WORK.... ! SO, YOU CANNOT LOSE WHEN YOU FOLLOW GOD'S LAW OF LOVE !! SO I ASK THAT ADONI GOD, BLESS EVERYTHING YOU PUT YOUR MIND & HAND TO...! SINCE YOU HAVE PROVIDED A WAY, WHEN THERE WAS NO WAY.... JUST AS IT IS WRITTEN IN THE TREE OF LIFE BIBLE...! SEE, YOU'RE PROVIDING A WAY FOR ME TO STAY UP to DATE on WHAT'S GOING on IN THE WORLD SO WITH YOUR AND GOD'S HELP....I CAN KEEP MYSELF SAFE...!!! AND THIS IS "ONLY" POSSIBLE BECAUSE NOW.... I WILL HAVE the HIGHEST DATA PLAN you OFFER...the option to have as much as data as I NEED ! SEE, MY CURRENT CARRIER, WHICH I'VE BEEN WITH FOR OVER 10 YEARS... HAS ADVERTISED ALL THESE YEARS... THAT ONCE I REACH THE THRESHOLD OF DATA I PAID FOR... IT WOULD JUST SLOW DOWN.... BUT BUT BUT JUST A FEW 'DAYS' AGO THEY 'UPGRADED'... TO A SYSTEM THAT CUTS US OFF THE MOMENT WE GET TO THE THRESHOLD.... AND FOR ME THAT'S LIFE 🧬 THREATENING THREATENING... AND TO TOP IT OFF.... THEIR CUSTOMER SERVICE REP DID NOT EVEN CARE...! & THOUGH IT IS "SUPPOSED" TO BE A "CHRISTIAN" ORGANIZATION... THE LAST REP I SPOKE TO.... LIED TO ME AND DEFENDED HIS COMPANY AND REPRIMANDED ME FOR USING MY DATA AFTER THE THRESHOLD.... HE TREATED ME VERY UN-GODLY.... SO I THANK HIM FOR THAT... BECAUSE, BECAUSE OF THE WAY HE MIS-TREATED ME.... IT PUSHED ME TO LOOK FOR AN ALTERNATIVE SOURCE, TO BUY MY DATA FROM SO, very QUICKLY I FOUND YOUR SERVICE !!! IT IS SO TRUE GOD WORKS IN MYSTERIOUS WAYS... SO HE LED ME TO YOUR SITE...! AND I KNEW I COULD COUNT ON JESUS...BECAUSE HE DID SO MANY MIRACLES TO REPAIR MY VOICE & BODY...AFTER MY THREE STROKES.... THAT PEOPLE TELL ME I SHOULD WRITE A BOOK ABOUT THE MASSIVE NUMBER OF MIRACLES I'VE RECEIVED... EVEN ON A MINUTE TO MINUTE BASIS”

Helpful Report

Posted 1 year ago

“Haroon did fine work on a complex problem 2 accounts with different goals consolidated into one with one billing cycle Most pleased”

Helpful Report

Posted 1 year ago

“Syed Kazmi at US Mobile was FANTASTIC in running to ground and fixing my Voicemail access problem. Great job, Syed! And btw, *all* the US Mobile tech support folks are FRIENDLY, helpful, and 'KNOW THEIR STUFF'. A pleasure dealing with them!”

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Posted 1 year ago

“I chatted online with 1st agent. I was told I cannot activate the eSim becuz even though the phone is unlocked it was previously locked. I was so upset! I googled and foubdcthe issue discussed on Reddit. I followed a suggestion. Afterwards I called US mobile and Haroon Marjeed saved the day! My husband's phone is now working with an e-Sim. He did a great job. He deserves a raise and or a bonus! Thank you so much, Haroon!”

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Posted 1 year ago

“Just switched to USM am very happy I did. I work in the Mountains and Tello had it was always dead spots. Also the customer service through chat is amazing. This is one cell phone company plan on having a long time.”

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Posted 1 year ago

“Haroon Majeed did an excellent job assisting me with my concern. He was very polite and very knowledgeable.”

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Posted 1 year ago

“Samir helped me tremendously! He was knowledgeable and polite. Samir resolved the technical issues logically and efficiently.”

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Posted 1 year ago

“Thank you to Samantha for her patience, expertise, and enthusiasm for the company. She is an outstanding representative”

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Posted 1 year ago

“Excellent, very helpful and friendly phone service by Haroon Majeed, who went above and beyond what was necessary, while helping me set up my phone line.”

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Posted 1 year ago

“Vissam, the US Mobile representative, deserves high praise for his outstanding assistance with my complex six-line account. His remarkable patience and expertise were evident throughout our conversation.”

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Posted 1 year ago

“Nobel was the best! I was having an issue with porting my number from my old carrier and he was able to get my problem solved. He was also extremely patient as we tried to figure out the new Esim activation. The best customer service I have had!!”

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Posted 1 year ago

“This rep Haroon Majeed was great to resolve this difficult issue of phone not working. He gave me a good confidence in US Mobile service. You can ask for him when you call for help which I will do.”

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Posted 1 year ago

“I had a very awesome experience with Nobel. He was very knowledgeable and was able to guide me with the issue that I had problems with. I also had a hotspot issue which he solved also. Very happy the call.”

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Posted 1 year ago

“Aizaz Khattak was really helpful with my problem (cannot receive call, any call will go directly to voicemail). Aizaz helped me all the way and very knowledgeable.”

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Posted 1 year ago

“I had a US Mobile representative sit on the phone for an hour and a half to make sure that I finally got my issues resolved. After dealing with a lost device and not being able to log in to my email, it seems like there was going to be no hope. But Samantha found a workaround to make sure that I was able to get things handled. This is just one instance the pricing is perfect the service is great, US mobile is a quality service.”

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Posted 1 year ago

“Patience - having worked recently with (3) different support people I noticed they were all very patient with me to get everything just right. The latest person was Samantha who was just a joy to work with. I wish I could reward her personally but that may not be possible so let this be a big thank you to all three support folks who helped me setup my two phone that I transferred from AT&T. I look forward to a long and lasting relationship with US Mobile.”

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Posted 1 year ago

“Muhammad Shehriyar was very helpful and explained the process of porting very well. He was patient and answered all our questions.”

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Posted 1 year ago

“I was having so much problem with incorrect trasfer pin#, 4 times! Together with Nobel from US mobile, we finally completed the trasfer and he answered several questions I had. He was very knowledgeable, courteous and patient. With highly qualified employees like Nobel, I would definitely recommend US mobile services. Thanks Nobel.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,711 reviews