US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aziza K. Thanks for the service and help”

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Posted 1 year ago

“I have had technical problems with US Mobile while trying to get my issue straightened out. I spent most of my evening yesterday trying to get my phone to send texts and connect with internet when my wifi was on. I had numerous on line chats that kept getting disconnected which meant every time I tried to either call or chat I would get a different person and have to go over my problem. They finally sent me a message with instructions how to fix it myself. Today I found problem was not fixed. I tried to do an online chat but I have explained their ineffectiveness. They send multiple choice questions so quickly I couldn't even read them before they were sending more. Then they would say they were getting no response from me and drop the message. I am sure you can tell my unhappiness with chat solutions. They give US Mobile I bad name. Well, as bad as they were today I had the overwhelming good luck to talk to Muhammah Aliyan. He was very courteous and patient. He knew how to help me and walked me through the solution to fix my problem. He checked my phone by sending me texts and having me access my internet. He did not drop the call or get frustrated with me for not knowing things like Access Point Names, Proxy, MMs or how to access them. He really helped lift the feeling of utter dread I had knowing I would have a repeat of yesterday. I am 73 years old and not tech savvy but I am a baby boomer and there are more of our age than any other. US Mobile should have the chat people learn how to deal with people. But, I couldn't have been happier with Muhammuh. And coming from me, that is saying something.”

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Posted 1 year ago

“My very first experience with this company has been extremely unpleasant. I have started transfer of my primary and only number to them 4 days ago, my previous provider had released the number in a few mins after the transfer was initiated and IS. Mobile is still trying to figure out how to complete the port-in request. I am totally disconnected from the mobile network for past 4 days and don't see even an iota of sense of urgency at their end.”

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Posted 1 year ago

“Great loved it”

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Posted 1 year ago

“I just got off the phone with Nobel, who solved my phone problem today! He was so patient in diagnosing the issue, explaining what he knew, and helping me try fix the phone. I was delighted when his advice worked. I have always found service at US Mobile to be swift and effective! I am grateful for the round-the-clock support that has gotten me connected again whenever needed. Thank you, Nobel and US Mobile!”

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Posted 1 year ago

“Extremely kind, patient and helpful!”

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Posted 1 year ago

“Yes, after 2 1/2 hours of work Shan e Ali was able to get me reconnected and all is good with my phone. Thank you very much. He was very patient and helped him this non-technologically sound guy through the process..”

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Posted 1 year ago

“Basit Amin was amazing. It took a lot of work to fix the phone issues we were having on 4 phones. He was very patient, kind and knowledgeable. He deserves a pot of the best coffee you have and any other rewards possible! The whole family is happy with him.”

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Posted 1 year ago

“Aizaz Khattak..Was very professional and articulated the porting process with accuracy. He also helped with my current carrier representative to make sure the switch over USMOBILE was done proper and efficiently. "Very happy 100 days free NEW customer"”

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Posted 1 year ago

“Myhammad aliyan helped me connect my phone quick and easy”

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Posted 1 year ago

“He was absolutely amazing, very kind and patient. Very knowledgeable about the topic! Helped me efficiently and kindly. Very thankful!”

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Posted 1 year ago

“Helped me quick and successfully”

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Posted 1 year ago

“Very helpful and insightful Mr.Wasim totally appreciated, thank you”

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Posted 1 year ago

“Great service, kind staff, i genuinely felt valued and cared for.”

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Posted 1 year ago

“I received really good service from Muhammed Aliyan, I hope I have spelled his name correctly.”

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Posted 1 year ago

“When I called customer service and talked to Syed Ihsaan he was very patient and took the time to help me through the transfer of my phone number. I couldn't have asked for better service. He verified everything, helped me when needed, and it all worked out just as it should and as I expected. Great job. Thank you Syed!”

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Posted 2 years ago

“I received an excellent customer service. Bilal Manzoor Abbasi was able to patiently guide me through the process to restore my service. I really appreciate the help and support.”

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Posted 2 years ago

“Hello my name is Jill Brannon and I would like to leave feedback on my customer service with the agent or operator who gave me service today with us mobile and his name is ammar ranjha. I have called and requested service maintenance or repair troubleshooting my device and their service at the time of 7:47 p.m. on January 16, 2023. I've been with multiple carriers and I've never had more excellent service than the agent has given me today.He has outstanding communication was very attentive and really was striving to reach anything and everything that he could do above and beyond for me, the agent also had fallen through with everything he said and gave me my customer call back like other carriers usually do not after they say they will. He had taken his time with me and there was no rush and really did a great detailed job. He was also very knowledgeable in his profession working with us mobile he was very knowledgeable about fixing and correcting the issue as well as great with skills as far as customer service as driving above and beyond for the customer and I would love for US Mobile to be informed that they need a hundred more like him because of him and only because of him I choose to be a US Mobile customer and he has great leadership skills and very patient and I would like to see this representative that I had the pleasure to speaking with today to be informed of his awesome skills and dedication and service for u.s. Mobile's customers and would love to see some kind of token of compensation for his dedication and hardworking. Although it would be so great to have him in the same Department that he is and now because we need a thousand of him but unfortunately I think he needs to be bumped up or promoted to a more higher position possibly of management or engineering for us mobile company. Truly I hope US Mobile recognizes what Jim they have I would like to have a follow-up on my email or my comment here to whomever it concerns to make sure what I am speaking of does not fall on deaf ears or tired fingers lol :) Thank you Ammar for your outstanding EXCELLENT SERVICE AND dedication.”

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Posted 2 years ago

“Meesum was great! He was patient and help me find everything I needed. He also helped me figure out my new phone! GREAT JOB MEESUM!”

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Posted 2 years ago

“he is great he is knowledgeable savvy friendly funny you should make him a manager or assistant manager in my opinion took the time patience and I have my phone activated my sim activated my phone going and thank God for him amen God bless you”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews