US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Zakria phone service you did a great job of getting my phone to work correctly.”

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Posted 1 year ago

“Anum was the person finally able to get my phone working in all areas after switching to US Mobile five days ago. She was friendly, efficient and knowledgeable. Thank you Anum!”

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Posted 1 year ago

“Telha helped me so much today. He literally talked w me for 2 hours and taught me SO much. He was patient, professional, kind, and his English is perfect. He helped me address all the problems i was having and talked me through the solutions. I had been ready to switch carriers and he literally kept me as a US mobile customer and my two children. So he saved three customers from leaving. He is a HUGE asset to us mobile!! He deserves a raise!!”

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Posted 1 year ago

“I was having problems with my phone. Spoke to a very polite and knowledgeable gentlemen named Kyzer he found my problem after so many others tried. The customer service at Usmobile is top notch you always get connected with a real person anytime day or night and they know there stuff! wish I could give 6 stars”

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Posted 1 year ago

“Uzair helped me gain a second account #: So I could consolidate my four lines into 2 accounts with two lines in each account. This way there would only be two charges instead of 4 separate charges. Thank You Uzair! Congratulations on your new career with US MOBILE LLC.”

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Posted 1 year ago

“Ahsan iqbal was repp that help.i purchase new phone.had alot of trouble setting apn .he was very patient and very courtesy .he walk me thur it till phone was fix.quite a professional person.”

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Posted 1 year ago

“Activation kit arrived in time and customer care was very cooperative, friendly and helpful. Thanks”

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Posted 1 year ago

“Thank you for the quick response! Aizaz Khattak was very helpful!”

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Posted 1 year ago

“Tala thank you so much”

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Posted 1 year ago

“Mohammad shehriyar is absolutely amazing. He listened to my problem and fixed my problem. He stay on the phone with me until my problem was fixed!!!!! Great job”

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Posted 1 year ago

“Talks was amazing and responded to my concerns in kind. I had difficulty with my plan, as I mistakenly chose a pool plan; he corrected it immediately and enrolled me in the right plan. Thank you Talha!!”

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Posted 1 year ago

“I recently had issues with sending group messages and sending and receiving picture messages on my Samsung Galaxy S20. I spoke to quite a few support technicians concerning the issues and they weren't resolved. This morning I spoke with a live agent Nobel. He was able to resolve the issues. He had me do a series of things that took some time. He was very patient and explained everything in detail before going to the next steps.”

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Posted 1 year ago

“Just switched from AT&T to US mobile. Was a real process but customer service at US Mobile was great. Muhammad Aliyan was my last representative and he was awesome. Had to stay on hold with me for almost 30 minutes due to issues with AT&T. He was only one of 4 people who helped me during this process and they were all great! Happy to be on board with good cell service and saving money too😀”

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Posted 1 year ago

“He did great! Called me back several times till he got me back. Very knowledgeable in his profession.”

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Posted 1 year ago

“I've been having so much trouble switching from another carrier over to us mobile. After numerous calls with several representatives and spending 30-60 minutes with each call, the switch was unsuccessful. Some of the representatives are not trained very well to troubleshoot the problem and would give me all sorts of excuses ie. your transfer pin is wrong (it was not), your IMEI was incorrect, etc. I figured I'll just call back until I get someone that knows what they're doing, that person was Khurraim. He knew what to do and was on the phone with me the entire time until we were able to switch over. It was obvious he was more knowledgeable and experienced. Khurraim spoke great English and that made the phone call go much smoother, unlike some of the other agents that barely speak English so there was definitely some difficulty in comprehending. Ask for Khurraim if the other agents can't help you. Glad he was able to finally resolve the issue.”

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Posted 1 year ago

“I spoke with Ahsan Ejaz and he was very good with helping me with porting over my number and troubleshooting my phone issue. and just a very patient and nice person.”

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Posted 1 year ago

“Zakria was EXCELLENT with helping me reactivate my account with US Mobil. My reactivation was an all day event due to the previous carrier greatly lacked customer service! Zakria did several conference calls in an effort to complete the transaction. He was through, patient, and very professional. He is an instrumental asset to US Mobil!!!!!! Give him a raise please!!!”

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Posted 1 year ago

“I ported my for # to US Mobile and there was no connection. I called in and was patiently walked thru the process to connect.”

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Posted 1 year ago

“I was having issues with MMS messages when I switched over to US Mobile. I talked to a few techs who were all very nice and tried to help me but when I was finally connected with Nobel he helped me resolve it!! Very happy with US Mobile and their customer service so far. A+”

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Posted 1 year ago

“Helpful and friendly.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,712 reviews