“A credit was agreed when I switched, but credit wasn’t applied to my account when agreed. Had to call to chase this up which I shouldn’t have to. Credit now added.”
“Utility Point worked out as the cheapest supplier for us. We hadn't heard of them but they had good reviews and green credentials so we decided to give them a go. Right from the start their customer service was the best we've ever experienced. We were sent a welcome pack really quickly which explained everything and gave a timescale for changeover. We regularly received progress updates and everything happened on the dates that they had stated. We've only been with them for a month but very impressed do far”
“Been with them 2 Months, switch went fine but very very worried about negative reviews, so many they can't all be wrong, but I'll have to see. UTILITY POINT you should be working night and day to improve or are you just taking advantage, believe me if this continues you will be out of business soon. Customer satisfaction is absolutely vital - be available.”
“Smooth and efficient transfer to utility Point with clear and easy to follow web site.
Only disappointment that they could not use my old smart meter”
“Have just switched from Ovo onto a fixed rate. Much cheaper. Switch process was really easy. Noting the negative reviews on here - time will tell whether I’ve done the right thing. So far so good.”
“Terrible company, can't get hold of them, jack the prices up within months of joining and hit me with a huge bill when I tried to leave. One to avoid.”
“In all honestly i would give more stars but -20 stars.I joined with them in late June 2019 after their estimation than we agreed they would take £103.00 a month D/D from my account, they did that for two months than they took £210.00 again £210.00 without informing me bear in mind that i am a disabled person.i tried to call U.P twice each time i waited more than 37 and 49 min, on the phone but no answer third time they answered after 51 min, when i asked whey they took more than double from me all they said was because it was cold weather, bear in mind that i live in a small bungalow than they told me they had no meter reading but i did give meter reading at the start and in between and when i asked what is going on he told me they are a small company and these sort of things does happen.Finally all can say just DO NOT JOIN THEM and the name should change UTILITY POINT TO USELESS POINTLESS company.”
“Truly awful customer service, attempted to cancel, got no reply, my new supplier contacted them to cancel yet they still bill me, the system does not let me submit final meter readings. Not possible to get any reply via email. Never use as a supplier, there are far cheaper and better suppliers out there.”
“This company totally trash, switch to other company 30th of October, and 1.5 month after I'm find out that I'm still with them, and I have to pay for their services that I did not use.... Beware of this company.”
“Agree with all the bad comments about this company. They are awful. I switched away from them 32 days ago and they are still holding £160 of my money because they have been overcharging me through the year. They are supposed to refund within 28 days. Can't get through on the phone. Don't use this company!!”
