“I dont even want to give them 1 star, If i could give less i would, do not join this company. They ask you to provide meter readings monthly to make your bills as accurate as possible, my direct debit started at £70 went up to £168, realised they cost a fortune once my contact was up, i let my direct debit come out and phoned to pay the remaining balance they advised they don't take your direct debits into account for remaining balance only future balance making it completely impossible to leave. DO NOT GO WITH THIS COMPANY - i wish i read the reviews....”
“Impossible to swap to another supplier. Impossible to log on. Over 45mins to so called customer services and still not answered. A useless company. Do not use them. Awful from the start and desperately trying to end the nightmare with them but it’s taken over a month. Help!!!”
“They don't answer the phone calls. 25 pound gift looks very attractive. Now I am repenting. Should not have joined in the first place. Worst customer service I have ever experienced.”
“Bunch of theives
Takes a minimum of 30 minutes to get through on the phone.
Don’t reply to emails.
Manager never calls you back despite promises.
Closed my account on 5th September and they still took TWO further payments from my account and now refuse to contact me to sort it out.
A huge bunch of chancers !”
“As already stated, fine for first 4 months, cheaper than my old supplier but now they want me to pay 3 times the original DD, should have stayed where I was, don't do it”
“In June I joined UP and we agreed £56 a month or about that would be sufficient for the year. A couple of months ago they put it up to £86 a month and now even though I am in credit they are putting it up to £147 a month. Stay away these people are crooks.”
“Avoid! Starts off well, everything is as advertised. 3 months in, more than double the direct debit payments even though the initial payment had been calculated on yearly usage at their set costs. Impossible to speak to anyone and do not reply to emails or through social media. You will regret switching to them and I dread when the contract ends and trying to get away from them.”
“Get £25 when you sign up using code: Navy90953
Very happy with the all round service of Utility Point and the great prices.
If you are looking to join them you can use my referral code:
Navy90953
It will add £25 to both our accounts.
A win win for both of us. :)”
“Easy switch and very good rates. Responsive and helpful customer services; would definitely recommend. If you're thinking of switching, please feel free to use code Turquoise1040303 and we will both get £25 credit.”
“Referral Code: XMAS81667
I've joined Utility Point and saved money on my energy.
If you join too we both get £25 credit towards our energy plus they actually reward loyalty! Use my referral code and quote today!
Referral Code: XMAS81667”
“The worst company I have ever been with, been with them 10 months no one has ever been out to read the meters ever and they charged me £290 for July when we was in the USA for half of that and our bill for that month has always been around £120/130 also now they are saying we are in debt for £551 without ever from the start looking at the meters. We have to pay it or we can't swap. Please stay away!.”
“Absolutely terrible at issuing refunds. Now well over 20 days and still waiting to receive £180 back from them. Billed upto date and £270 in credit. We use around £35-40p.m (which we pay monthly) so that's plenty of credit left as additional. They had no problem saying they will refund it. They just don't do it. It has put me off UP for when I move house soon.
If this is your refund policy then you need to fix it pronto. It is totally unacceptable.”
“Have been with them for 10months,first 6 months ok.Went on to paying reduced d/d payments as agreed and I was in credit £ 250.Two months into paying reduced d/d they increased my d/d payments by over £100 even though I am £450 I credit.Cannot get thorough by phone or email to discuss.Poor customer relations.Avoid..”
“If anyone fancy’s £25 credit when signing up feel free to use my referral code Blue41838
I have switched over to utility point and the prices are really good.
I am saving £45 a month with my switch and it’s the lowest standing charge I have seen.
Very impressed and defiantly recommend getting a quote.”
“If anyone fancy’s £25 credit when signing up feel free to use my referral code Blue41838
I have switched over to utility point and the prices are really good.
I am saving £45 a month with my switch and it’s the lowest standing charge I have seen.
Very impressed and defiantly recommend getting a quote.”
“Easy switch, and i am saving hundreds a year now compared to npower. Had a decent rebate at the year end, and i am still well in credit. If you switch with code "Navy34499" you will get a £25 credit also. So far they have been a good, solid company to deal with.”
“We signed up with Utility Point as they were by far the cheapest, it wasn't until many months later we got a threatening email claiming we owe them roughly £400, after not receiving any bills from them. when we checked the rate we were actually paying it was nearly double that of the advertised rate, customer service was appaling with a cut and paste snotty response. We have now complained to trading standards and Ofgem. Avoid at all costs.”
“Been with them for a few months with no issues
everything great so far,competetive prices and easy
switch over.Use my referal code Red1026017 and we
both get £25 added to account.”
