“Impossible to speak to a member of customer service as the call queue is never ending. I've been on hold for hours, and whenever I have spoken to someone I've been passed to another operative.
Useless. Happy to be leaving.”
“Utility Point Referral Code Maroon1011557
I have been with them for over 6 months now and I have had no issues. Yes they put up my direct debit but my usage increased. It is still far cheaper than any of the bigger companies. The transfer to them was simple and the submitting of meter readings is easy. What else do you want? I dont regularly want to have a chat with my energy supplier so who cares!”
“did not take direct debit for 3 months?because I was in credit. I contacted them and paid up the amount owing. They then upped my monthly direct debit by twenty pounds. Confusing way to bill customers and not very helpful, Am considering leaving even paying the exit fee, though they did not observe the terms of the agreement”
“Would highly recommend this energy provider, both for cheapest price and helpful customer services. Experienced no issues in 8 months since switching and it was the slickest transfer I've ever completed and believe me I've done a few!
When you apply to switch to save even more money remember to add the referral code below in the relevant box:
Green56951
and you will get an opening credit of £25 added directly to your account. So even cheaper energy! Enjoy saving the savings folks! ;o)”
“Would highly recommend this energy provider, both for cheapest price and helpful customer services. Experienced no issues in 8 months since switching and it was the slickest transfer I've ever completed and believe me I've done a few!
When you apply to switch to save even more money remember to add the referral code below in the relevant box:
Green56951
and you will get an opening credit of £25 added directly to your account. So even cheaper energy! Enjoy saving the savings folks! ;o)”
“Changed my direct debit without justification. They agreed that was wrong but went ahead anyway with the increase. Terrible customer relations. Will be glad to switch at the end of our contract”
“Won't let me switch away to another company - say we arecin debt even tho we are in credit. Impossible to contact - stuck on a higher rate with them. Avoid at all costs - once you're with tjem they dont let you switch away from them.”
“I just moved into a property, 4 days later they claim I have been in debt to them for weeks and they've tried contacting me. Keep refusing my switch to bulb but say they havent. AVOID THIS COMPANY VERY BAD.”
“Perfect service, great prices - switching from my previous 'big six' supplier was a doddle and I've saved a tidy sum. To claim an extra £25 cashback use code: Silver1013214”
“Moved into property that was with this company, changed supplies straight away a year later they respond to my email for final bill. £161 for 11 days?? I really don’t think so!! AVOID”
“Very good.. handled the switch from my previous supplier Solarplicity quickly and sorted out an long standing issue with the gas meter
Highly recommended”
“Switched last year , absolutely no problems, online account management simple and very easy to use, emails answered very quickly.
Get £25 credit on your first bill by using this code when you switch, guaranteed to work.
Navy25722
U.P. website is utilitypoint.co.uk”
“I regret switching to this company... they either don't respond to messages at all or best case, take several weeks to respond - even to basic account questions.”
“Joined utility Point 15/03/2019. Looked on comparison site 10/04/2019. Utility Point had cheaper fixed tariff. Wanted to charge me £60 to transfer. Phoned told it was a Ofgem Regulation.”
“I am going to sue this company. I asked to leave them and they are forcing me to stay with them. They even made an objection. I started to pay bills with the new supplier and they are charging me 200 pounds for 3 weeks bills ( only gas) I tried to call them they are ignoring me. I emailed them and they still ignore me. I am talking to a lawyer to take things further. Do not use this company. On google they have very bad reviews. And another account with fake good reviews.”
“I am about to switch to Utility Point but I have had 3 different direct debits in a week. I tried to call them 3 times in one morning. I left my No. to call me back, waited - no call. I called again and the phone rang for 6 minutes so I gave up. I called again and left a message to call me urgently, still waiting.
There is no way to speak to a person . I might give up on them and try a different supplier. I will not recommend them. 1/10”
“If I could give a nil star review I would. Do not touch this shoddy company. Only been with them since June 2018 started on £71.00 DDM and now increased to over £250 even though account is £462.32 in credit which they refuse to give back. They never answer calls and likewise with emails. DO NOT GO WITH THEM! I have paid over £800 in direct debits since June that's not right.”
