Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 425 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

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Metrics

1.5

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Utility Warehouse is a scam company, only only overcharge and also threatening me if I switch to another provider, how terrible.”

Helpful Report

Posted 1 day ago

“A company that overcharges, if you do not check your bills. Left this company would not trust this company!!”

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Posted 2 days ago

“My partner and I lost $313,990 Btc to a fake cryptocurrency investment platform A few months Ago, We had made an investment with an online broker who pretended to work with an investment Firm that helped traders and he literally promised huge profits who at the end scammed us and wasn't even responding to our messages. This really hit us hard to a point my husband had suicidal thoughts. Fortunately for us,an old family friend who previously worked with my husband referred us to TheresachinRecovery INC an Inc operative recovery experts. They checked on our case and assured us that our funds were recoverable.Their services and responses were professional and satisfying. They were able to recover all our lost funds and we really appreciated them and forever greatful to their service. Incase you need their services, Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”

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Posted 3 days ago

“Absolutey terrible my fornite does not function my life rervolves around this i need fortnite on 0 packet loss. Kyle "Mongraal" Jackson”

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Posted 1 week ago

“I live in a very small one up one down house. The full fibre Internet at £40 pounds or so a month is unusable in many parts of the house. Their solution? Pay more and we'll send you some devices to put around the place to make it better. It's a tiny house, for God's sake. With my previous provider, I had no problems. Add to that the non-stop junk mail and messages and I wish I'd never heard of them.”

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Posted 1 week ago

“Fuckers put us in debt again despite the fact that e fought long and hard with the ombudsman to clear the original “debt” that came out of nowhere. Avoid these shylocks”

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Posted 2 weeks ago

“Called my mother about switching suppliers she declined but they are still sending letters about problems switching over and they’ve switched someone else by mistake what a joke Total scammers”

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Posted 2 weeks ago

“Very difficult to get to speak to a real person. If you phone and are kept waiting they keep interrupting to say that you might find the answer on the website but the website is wholly inadequate and doesn't cater for all eventualities. If you message the company, the staff really don't seem to understand the contents of the message.”

Helpful Report

Posted 2 weeks ago

“Terrible company worst customer service. Kept chasing me for payments I did not owe after I left a rental property. Do not use them.”

Helpful Report

Posted 2 weeks ago

“I was with UW for around a year and a half. My account built up a deficit of £1800, which I was never warned of, nor had they suggested I increase my direct debit amount. I rang them about 5 times for information and every single person I spoke to genuinely had no idea what they were talking about. I was told 3 different prices by 3 clueless staff members. It really feels as though the company has been set up and is run by a group of high school students who don’t know their left from their right. Would not recommend, sadly the company doesn’t train their staff properly and has absolutely no customer comms.”

Helpful Report

Posted 2 weeks ago

“Moved in to a new electric only flat with a Smart meter sent me aletter welcoming me to my new property 17 days later sent a going to cut me off notice needless to say switched immefiately bunch of Cowboys.”

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Posted 3 weeks ago

“Awful customer service. I've never heard anyone so arsey on a phone call! Considering the phone call was about staying with UW whilst moving home you think they would have been a bit more polite. We then went on to EDF energy who were lovely and so helpful. UW seriously need to take note.”

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Posted 3 weeks ago

“Absolute scam. You get suckered in to adding other services that you don’t want or need in order to get the lower rates. Then you find out you are stuck in these contracts and have huge penalties if you leave. I had to move to a location that they can’t provide the services and now I’m paying £506 just to close my account. STAY AWAY FROM UW!!!”

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Posted 1 month ago

“A terrible company, my mobile and broadband didn't work for such a long time. They did nothing about it switched to Now TV who found a fault on the outside line. It needed replacing. I took it to the ombudperson, sad to say they didn't care and have concluded in UW favour. Don't use this company.”

Helpful Report

Posted 1 month ago

“My friend has moved house so trying to leave uw. Finding it impossible due to demands on what she owes is disputed by her. Go to the energy ombudsman you will need a third party to be involved.very very expensive company. Of course they lose commission if you leave as that's the back bone of their employees. Hence all the nightmarish aftermath.”

Helpful Report

Posted 1 month ago

“Moved to new property where Uw had Smart meter Electric only sent a letter welcoming me and hoping I was settling in. 22days later a letter threatening to cut off my supply nice welcome that? Switched Immediately.”

Helpful Report

Posted 1 month ago

“I had a excellent agent by the name of Kirsty dealing with my request.she was friendly ,patient and very helpful with all the information she provided, l came on the phone very confused,but by the time l came of the call,she had made me understand very single thing she said to me ,l was one happy customer and was no longer confused,so l would like her to know that her customer service was brilliant and to thank her very much. Kind Regards Christine Lawes”

Helpful Report

Posted 1 month ago

“Great joining but hell leaving Refuse instructions as they don't accept l exist as account was improperly transferred but that didn't stop them taking regular payments and even refunding overpaymentsover many years Their call centre not fit for purpose you will die waiting”

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Posted 1 month ago

“Kept getting cut off arranged a call back never happens customer service useless can't sort out electric bill over charge moved to octopus.”

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Posted 1 month ago

“Got told at a pop up stall they cover all exit fees upto £400. Now I've signed an 18 month contract for Gas, Electricity and Broadband I've been hit with a bill for £129 exit fee. Sales rep isn't wanting to help as they have there commission now. Utility Warehouse have said I need 3 or more services swapped over to qualify for exit fees to be paid, funny the rep didn't mention this. Just avoid and save all the stress and lies.”

Helpful Report

Posted 1 month ago

Utility Warehouse is rated 1.5 based on 425 reviews