Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 444 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

Questions

Metrics

1.5

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utility Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! The worst company”

Helpful Report

Posted 3 days ago

“Bad from start ,my partner got a fishing phone call who got her to change supplier (82 years old) I rang and cancelled it the next day they were charging her for a mobile contract which she has never had a mobile ,and energy,she has no gas to her house , they said they would cancel the contract but she receives a bill for £31 every month even through I keep ringing them to explain she was only with them for one day,how can I stop the bills as it is making her I’ll ,thank you”

Helpful Report

Posted 1 week ago

“I joined UW after my friend started working for them. He introduced me and tricked me into joining basically. In the end after 12 months It cost me way more than what it would have if I’d have stayed with the company’s I was already with and using. There was numerous confusions of the cost of internet that I was receiving. From day one the signal was shocking so I rang UW several times to explain that since having UW broadband my signal strength had weakened severely but all I got back from them was ‘we’ve made some changes so give it a couple days to see if it gets any better’ which I did on several occasions. (I’ve given up now and got a bit bored of telling them the same thing over and over so I’m just waiting for my contract to run out in May and I will return to my previous provider. The cash back cards I received would not work so I had them returned as I think they’re more hassle than theyre worth. I do go shopping but the shops giving the best cash back I would never use so they seemed pointless, or to the point you’d be spending lots of money unnecessarily just to knock a couple pennies of your monthly bill. I kept being told to pass the word around to get more people involved with UW straight away after joining them before even getting any experience with company as I would get £50 off my bill. No one was interested and I’m so glad that no one joined up due to my asking as I’d be pretty embarrassed now. All in all i have been disappointed with UW. I would never return. The 1.5 star rating on here says it all!!”

Helpful Report

Posted 2 weeks ago

“Customer for 10 years. Bundle with cashback and amazing discounts No company is perfect. This is just better than others.”

Helpful Report

Posted 2 weeks ago

“A terrible expierence from this company. A scandle in the making”

Helpful Report

Posted 1 month ago

“Good energy price and great Cashback card”

Helpful Report

Posted 1 month ago

“Worst energy supplier ever”

Helpful Report

Posted 1 month ago

“This company needs closing down. Not only does it not act within law but it likes to bypass when it’s acted out of law. This company sent Haste to my property cut off my gas since 8th October which wasn’t even addressed to myself, and think they can dismiss my statement of truth. Not only will be statement be witnessed by notary. Court proceedings will start. I am going to push for commercial lien on this company and most probably will be instructing court bailiff to recover what they owe me as they are now debtor. Don’t let this company (friction) bully you. Take action as no one above law. See them in court. Actions taken on said day was for another person and not me. My children are born with illness. This company think I will let this pass. Never!!!”

Utility Warehouse 1 star review on 15th December 2024

Helpful Report

Posted 1 month ago

“Would give no stars if possible, Avoid at all costs. There a pain to deal with, overcharge you on gas and electrics and disobey the ombudsmans ruling, bunch of criminals.”

Helpful Report

Posted 1 month ago

“Scam company . Over charged. At my wits end with them. They make life impossible! and it wouldnt surprise me if someone ended up committing suicide over this company, its mistakes and over charges and lack of customer care . Satans warehouse more like.”

Helpful Report

Posted 1 month ago

“Dreadful company to deal with, do not listen, only want to sell services you do not need. Buyer beware”

Helpful Report

Posted 1 month ago

“Dreadful experience. Property empty as selling sending in monthly photos of meters but totally ignored. Estimated meter readings far higher than actual. Accepted verbal readings on selling day but have entered far higher elec reading but correct gas reading. Trying to recoup money and ensure contract ended. Have requested managers call back.”

Helpful Report

Posted 1 month ago

“My wife swapped everything over to these supermarket scammers, They promised the world including TV although we discovered they don't provide that service and now two months after canceling they cancelled our origional supply that we had reconnected to.Kids no Internet or tv for two days due to having to return to Virgin.Stay away”

Helpful Report

Posted 1 month ago

“Been with them for 3 years- they have messed up at least once per year with mis quoting rates, messing up on house insurance. Would switch to Octopus but now UW have EV charging tariff. Not that they communicated just found out on an EV forum. 0ne month in and they send me an e-mail due to their mistake I will be overcharged this month.”

Helpful Report

Posted 1 month ago

“Bad service you utility warehouse you do not care about people with special needs”

Helpful Report

Posted 2 months ago

“Over charged by 1000's . Mistakes, its hurrendous.”

Helpful Report

Posted 2 months ago

“Utility Warehouse is a scam company, only only overcharge and also threatening me if I switch to another provider, how terrible.”

Helpful Report

Posted 2 months ago

“A company that overcharges, if you do not check your bills. Left this company would not trust this company!!”

Helpful Report

Posted 2 months ago

“My partner and I lost $313,990 Btc to a fake cryptocurrency investment platform A few months Ago, We had made an investment with an online broker who pretended to work with an investment Firm that helped traders and he literally promised huge profits who at the end scammed us and wasn't even responding to our messages. This really hit us hard to a point my husband had suicidal thoughts. Fortunately for us,an old family friend who previously worked with my husband referred us to TheresachinRecovery INC an Inc operative recovery experts. They checked on our case and assured us that our funds were recoverable.Their services and responses were professional and satisfying. They were able to recover all our lost funds and we really appreciated them and forever greatful to their service. Incase you need their services, Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”

Helpful Report

Posted 2 months ago

“Absolutey terrible my fornite does not function my life rervolves around this i need fortnite on 0 packet loss. Kyle "Mongraal" Jackson”

Helpful Report

Posted 2 months ago

Utility Warehouse is rated 1.5 based on 444 reviews