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Utility Warehouse Reviews

1.5 Rating 464 Reviews
11 %
of reviewers recommend Utility Warehouse
1.5
Based on 464 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Utility Warehouse 1 star review on 15th December 2024
Dionne
Utility Warehouse 1 star review on 24th September 2024
Leyens Paul
Utility Warehouse 1 star review on 24th September 2024
Leyens Paul
Utility Warehouse 1 star review on 1st September 2024
Anonymous
Utility Warehouse 1 star review on 1st September 2024
Anonymous
Utility Warehouse 1 star review on 1st September 2024
Anonymous
Utility Warehouse 1 star review on 1st September 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
I’ve been with UW for 10 years. I am very happy with the service. I like having all my bills (gas, electric, landline, fibre broadband, mobile) in one monthly payment. I am still on an old gas and electric meter and once I informed them I wanted the credit on my balance refunded they processed it within 5 days. They did offer that if I left the credit on my account they could reduce my bills, but I asked for the refund instead and they didn’t push back or try to talk me out of it. I have always been very happy with their customer service.
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Posted 1 year ago
Never had a problem , customer service polite and helpful.
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Posted 1 year ago
U/W are great on price and my contact is superb. I think they could improve there cash back card by introducing a step when you top up to check that you have put in the correct amount as at present it just goes straight through assuming you have enough money in your bank a/c.
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Posted 2 years ago
Worst company I’ve ever dealt with, moving into a new property with pre payment meters were already installed. The previous tenant left a load of debt so no electricity to the property so been there 6 days and after 9 hours waiting over a 4 days they still Janet sorted the situation!! Absolutely disgusting!!!!!!’
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Posted 2 years ago
Easy to communicate with and it's great to have all bills in one go.
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Posted 2 years ago
Utility Warehouse is rated 1.5 based on 464 reviews