UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 6,127 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 6,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 24th November 2024

Anonymous

UTV Direct 5 star review on 21st November 2024

Anonymous

1209

Anonymous

Anonymous // 01/01/2019

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“I had a question about my order and I was blown away with the response. 3 different people contacted me within 15 minutes. Problem resolved, and it was me. Thanks again”

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Posted 3 years ago

“Excellent company to work with.... super fast delivery.... thanks”

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Posted 3 years ago

“Easy ordering, very simple to install and good price!”

UTV Direct 5 star review on 8th May 2021

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Posted 3 years ago

“Ordered my exhaust for my Honda talon on the 7th of April and still haven’t received it. It’s been a month I’ve called and left messages but no response. Finally got ahold of someone that apologized and offered 10% back. My exhaust still hasn’t moved. If you can’t get the product take it off your website!”

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Posted 3 years ago

“great A++++++++++++++”

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Posted 3 years ago

“All 👍👍👍, 🏃‍♂️🏃‍♂️🏃‍♂️ shipping, great💰💰💰.”

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Posted 3 years ago

“Delivery was fast. No scratches or cracks.”

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Posted 3 years ago

“Excellent customer service fast delivery”

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Posted 3 years ago

“Helpful staff, Easy to place order. Fast delivery.”

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Posted 3 years ago

“Easy to find what I needed. Delivery was way faster than I expected.”

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Posted 3 years ago

“Great Service & Support”

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Posted 3 years ago

“Although I'm very happy with the product that I purchased, the service leaves a lot to be desired. The product was advertised to ship in 1 to 2 weeks, and I planned a trip accordingly. However, the item didn't ship until 3 weeks after it was ordered and the shipping method was awful! The item came by semi and the shipping company gave me a 4 hour window that was during the time that I wasn't available. They told me it wasn't possible to have it delivered after 2 pm and it had to be before noon. I had to make arrangements for someone to come to be at my house (after they worked all night) to sign for the shipment. By noon the delivery still hadn't arrived so I called the shipping company. They told me that they don't guarantee delivery times and it wouldn't be arriving for another 2 hours. This puts it being delivered after 2 pm, like I originally requested, but made the person waiting to sign for it after working all night pretty upset. The kicker is that the driver passed right through my town to drive to a different delivery an hour north of me. While on the phone with the shipping company I asked how it was being delivered and was then told it would be by semi. They also didn't realize that the delivery was to a residential address that wasn't set up for semi traffic. We changed the delivery address to my place of employment, where I would be waiting, and was more convenient for the driver. The driver then went to the wrong address and called me to let me know that the people at the wrong address were upset with him delivering there so you left the item sitting outside for me! When I arrived at the wrong address I was informed that the driver had an attitude and "got pissy" with the people there. When told they weren't going to accept his delivery, apparently the driver through a fit and just dragged the item outside and left. Between the delivery and receiving the item late (which was a HUGE inconvenience) I would say that I wasn't happy with the way UTV Direct handles things. Not to mention how I had to wait days for updates on my order when it was late.”

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Posted 3 years ago

“Easy Transaction. UTV Direct answered shipping questions promptly. Grizztek mudguards install is very easy and a great fitting product. Very well engineered.”

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Posted 3 years ago

“Very easy to navigate website”

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Posted 3 years ago

“thank you for helping fit my needs”

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Posted 3 years ago

“Fast shipping and easy to assemble very happy will definitely use this co again.”

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Posted 3 years ago

“Fast and helpful service. Delivery was very fast.”

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Posted 3 years ago

“Service was effortless in purchasing of the items I purchased and plan on purchasing more”

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Posted 3 years ago

“Works great. Easy to install.”

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Posted 3 years ago

“Great product and received very quickly”

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Posted 3 years ago

UTV Direct is rated 4.6 based on 6,127 reviews