UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 6,127 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 6,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 24th November 2024

Anonymous

UTV Direct 5 star review on 21st November 2024

Anonymous

1209

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service! Thanks for all you do to make our shopping experience a success!”

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Posted 3 years ago

“Very prompt responding to our problem. Very helpful when they called us. Very professional.”

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Posted 3 years ago

“Good front and back windshield don't like how the back windshield mounts on the bottom”

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Posted 3 years ago

“Purchased mirrors for our SXS that, according to measurements listed under their description, would fit. When they arrived, they absolutely did NOT! Returns take forever…. You have to have the return “reviewed” and eventually, hopefully, “authorized” before you can gain details that allow you to ship the item back. And then, despite the fact that we felt the mirrors were either defective or the wrong size was listed on their website, we were charged a $10 restocking fee. Hindsight, should have tried selling them to a fellow SXS owner since getting rid of them deducted $35 out of pocket when all was said and done. Will not be purchasing from UTV Direct again.”

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Posted 3 years ago

“I recently made a purchase for a plow for my rzr 900 Trl. I talked to a representative twice about the order of the plow to make sure it would fit my machine before purchase. It was confirmed to fit my machine by the representatives. So I made purchase which I included in the notes of purchase my machine model just in case. I began to put mount up to vehicle to see if it would fit but screw holes were in wrong place for my vehicle. I called and talk to a representative and they told me it was never meant to fit my machine and they didn’t have the mount to fit my machine. I was deeply saddened at that moment. I’m in the process of returning. Utv is making pay for the restocking fee and shipping fee which is very expensive because of how heavy the plow is, all because of there mistake. I can’t understand why I would get charged for a mistake that I didn’t make. Hopefully someone will call me and help me out with this situation. I have purchased other equipment from them and it works great. I will not be using or spending money with the business again because of how they treated me. Anton”

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Posted 3 years ago

“Very good product and customer service”

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Posted 3 years ago

“Great product and super fast shipping”

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Posted 3 years ago

“The windshield we ordered has been great and arrived within 2-3 days, so very happy with the fast shipping.”

UTV Direct 5 star review on 23rd October 2021

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Posted 3 years ago

“Helpful, prompt, decent price. Just what I would expect from a Top Company...”

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Posted 3 years ago

“Great Deals and fast shipping!”

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Posted 3 years ago

“Said you had product in stock, did not. Canceled my order.”

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Posted 3 years ago

“Good price. Simple. ordered, received, and was as expected.”

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Posted 3 years ago

“I have tried to contact them with a problem, but they don't respond”

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Posted 3 years ago

“We ordered A arm guards and they arrived quickly and were easy to install. We are very happy with the product, service and delivery.”

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Posted 3 years ago

“Thanks for the rear windjammer it fit as was supposed to shipping was good”

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Posted 3 years ago

“Its always a pleasant experience dealing with UTV Direct.”

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Posted 3 years ago

“Fast and friendly service”

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Posted 3 years ago

“Went above and beyond to be sure I got the right parts for my install!”

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Posted 3 years ago

“Received products in timely manner and well packaged and good shape, good communication with sending notifications and tracking and shipping. All and all what we expect from vendor and it reflect a well managed website, would not hesitate to order again from ITV direct ,”

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Posted 3 years ago

“Extremely helpful customer service”

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Posted 3 years ago

UTV Direct is rated 4.6 based on 6,127 reviews