UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 6,127 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 6,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 24th November 2024

Anonymous

UTV Direct 5 star review on 21st November 2024

Anonymous

1209

Anonymous

Anonymous // 01/01/2019

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“I didn't get the item I ordered”

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Posted 2 years ago

Hi Michael! As a courtesy, we try our best to check all orders that come through to make sure the correct parts are ordered for each machine...that is why we ask for your year, make and model at checkout. Unfortunately, we are not able to catch every mistake. I am sorry it wasn't the correct part for your Pioneer, but we did ship exactly what was ordered.

Posted 2 years ago

“I have not received my damn bumper”

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Posted 2 years ago

Hi Jeff, Some of our products are made to order and take longer to ship out. Any product like this is listed as such on the product page, and HMF are listed as 4-5 weeks before shipment. I hope this helps.

Posted 2 years ago

“All good Thanks”

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Posted 2 years ago

“Early delivery , very easy to order , so far everything fit perfectly”

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Posted 2 years ago

“Great costumer service with out a doubt! With in minutes of placing my order a rep called me to verify my make and model to ensure my windshield was going to fit when I got it.”

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Posted 2 years ago

“Nice window, I like it and it was just what I was looking for and a reasonable price. Just kind of a pain to install. Thankfully I had someone to do it for me.”

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Posted 2 years ago

“Quality and Fit spot on. Easy to install”

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Posted 2 years ago

“Easy and shipped when they said it would.”

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Posted 2 years ago

“Was very pleased with the speed of the delivery of my order.”

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Posted 2 years ago

“Good website with a lot of options. Not as comprehensive as carid.com, but it's still fairly organized”

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Posted 2 years ago

“Excellent products and service. The website was easy to navigate.”

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Posted 2 years ago

“To ask how "shopping was on your website" is really not a good question that would allow someone to express their opinion about their purchase. Your website may have been easy to navigate, but other factors caused me to have a very negative opinion about my purchase. First, it was the quality of your product. Absolutely awful. I purchased a roof for my Ranger and after spending 2 hours trying to install it, I gave up. Second, was trying to make a return. Your customer service person made me feel like "well, you got what you paid for". I was told that if I had attempted to install the roof, I would not be given a refund. That was a threat. I had to ask to speak to someone else. I purchased a product, it was of poor quality, you folks should be bending over backwards to make things right and keep me as a customer. It wasn't happening.”

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Posted 2 years ago

“They replaced a broken windshield ASAP. the replacement worked fine but I would have liked to have some printed instructions.”

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Posted 2 years ago

“I received exactly what I ordered and came sooner than expected. Hard to come by that now a days”

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Posted 2 years ago

“Hi- I ordered items for a new 2022 Polaris. One was a winch. I called to make sure it was ok for the UTV. It was great. The part went to my dealer and I was never told that it need a mounting plate. So that cost me the first weekend and reservations to boot. THEN the windshield did not come with the wiper. Of course service insisted it was in the box. Nope it was not. Customer service said we call this # and I get tell the story all over again. Customer service should handle issues right away and not make a consumer call yet another number. Lastly the doors for the new 2022 Ranger did not fit properly per the dealer and they had to monkey with it and re-drill parts. Glad I paid professionals to do it. I probably would have failed. So this also cost me more time, money and aggravation with UTV.”

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Posted 2 years ago

“Good product, fast shiping”

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Posted 2 years ago

“Fast delivery. Great windshield for my new 2022 Commander. Great rear bumper. It did need a little modification to fit correctly. Overall extremely pleased. Thank you UTV direct!”

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Posted 2 years ago

“Brackets fit perfectly”

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Posted 2 years ago

“Delivered without issue”

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Posted 2 years ago

“Overall very good. Product was good quality and fit well. (SXS soft top) It was just as advertised. I could’nt find anyone else offering this item. I am a satisfied customer.”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 6,127 reviews