UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 6,270 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 6,270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 24th January 2025

Anonymous

UTV Direct 5 star review on 23rd January 2025

Anonymous

1240

Anonymous

Anonymous // 01/01/2019

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“The purchase process was good. However, I still havent received the product. It was shipped immediately on 6 December but the tracking hasent updated since. I have contacted customer service and they say I will get the product but I feel like it is lost in shipping.”

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Posted 1 month ago

“My order of doors came on schedule, complete and in excellent shape.”

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Posted 1 month ago

“Ordered item for my UTV and never received it or an explanation. Scammer outfit”

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Posted 1 month ago

“I very rarely write reviews for products or businesses, but Darren and the guys at UTV Direct went above and beyond to straighten out a mistake with my order. It may have taken a little extra time to get my order right (from no fault of their own), but in the end it got settled with very little inconvenience to myself. In the end I’m happy with the products and very happy with the service I received.”

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Posted 1 month ago

“Great service. Great product.”

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Posted 2 months ago

“Nice web site and you can enter your vehicle info etc... But the descriptions of the items can be lacking in details. For example, I purchased a roof from my Polaris Ranger and once I received the item the directions mention the roof is not meant for long distance trailering and suggest that 60 MPH on non HWY roads was acceptable. Non ofthis was listed in the description on the UTV Direct web site. That does not really fly in a state like Texas where you travel long distances on highways with your UTV in tow.”

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Posted 2 months ago

“Awesome service Great products”

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Posted 2 months ago

“UTV Direct has a very wide range of good quality items for your UTV in stock. I wanted a snow plow for my 2023 Can-Am Defender and they had one in stock and shipped it next day. The quality was excellent and they shipped it the day after I ordered it. I would do business with them again and recommend them to anyone wanting UTV parts.”

UTV Direct 5 star review on 24th November 2024

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Posted 2 months ago

“Ordering was good, nice gentleman on the phone. Web site was fine easy to get around on. Shipping worked but tracking package did not. Motoalliance Highland bed cover does not sit flat on bed (won't seal) on the front side of box against cab.”

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Posted 2 months ago

“Received the windsheild very quickly. Installation instructions were very good. I would recommend them to others.”

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Posted 2 months ago

“Orderd snow plow, fits perfect Thanks alot”

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Posted 2 months ago

“Awesome product, simple and firm”

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Posted 2 months ago

“Easy to understand website and quick service and delivery”

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Posted 2 months ago

“Avery good company”

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Posted 2 months ago

“Product did not fit my machine”

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Posted 2 months ago

“I had a few questions about my order and the customer support was very helpful and they got back to me right away! Will definitely order from UTV Direct again!”

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Posted 2 months ago

“Excellent shipping time frames.”

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Posted 2 months ago

“Excellent service. Shipping was fast. Product is excellent. Will be ordering more.”

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Posted 2 months ago

“The mobile version of the website listed a closeout item as being non-returnable at the bottom of the page. When browsing the internet for fenders a search result brought me directly to the part I wanted. I scrolled to Add to Cart and placed my order. I never saw the closeout disclosure until after I initiated the return and was told that it is a closeout item. I then returned to the mobile website and saw it at the very bottom. If I would have scrolled further and saw that I would have never ordered it. This type if information should be displayed first thing on that item's web page. I feel as if I was duped. The customer service after wanted to charge me $45 to for their shipping cost then I was asked to pay a "discounted" shipping label of $52! The total order was only $165 to begin with! The mobile page was badly designed and is deceiving because it allowed me to order before seeing the disclosure at the bottom. I am extremely dissatisfied and will continue to let others know of the poor customer service. This is not how a company brings in future sales, by making a customer pay for what is ultimately a mistake on the company's end. Fix your website so it's CLEAR people know what they're signing up for. I never received a refund and now stuck with this unopened part that I didn't end up needing.”

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Posted 2 months ago

“Great service with timley delivery”

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Posted 2 months ago

UTV Direct is rated 4.6 based on 6,270 reviews