UTV Headquarters Reviews

Name: UTV Headquarters
Address: 655 Elm Ridge AveSte BCanal Fulton, OH 44614, Canal Fulton
Rating: 4.63

4.6 Rating 1,799 Reviews

92 %

of reviewers recommend UTV Headquarters

4.6

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awaiting shipping Confirmation from my order on June 19 2019”

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Posted 5 years ago

“package was shipped to WRONG address.”

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Posted 5 years ago

“The layout of the website could be vastly improved. I ended up talking to customer service about a product over the phone. They’re great folks”

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Posted 5 years ago

“At this point, all I can give is a poor review. I have not received the product which I have ordered. I am not sure if the product has even been shipped. If you want to improve customer satisfaction, perhaps you should wait until the customer has actually received the product before asking for a review. Another recommendation to improve customer satisfaction would be to notify the customer when the product is shipped and provide a tracking number. Perhaps you do this and I have not received it yet because you have not shipped it yet. I don't know. A final recommendation would be to ship as fast as possible. You are competing with other companies like Amazon who are shipping out same day when possible. An example of this would be that at the same time I order the lift kit from you, I ordered several other parts off of Amazon. I have the parts I ordered off of Amazon. I have no idea when I am going to receive the product I ordered from you. This does affect the customer's decision when deciding where to order the product from. Hope this helps. I understand that sometimes things can't be shipped same day or even same week and I am not upset, annoyed a little, but it would be nice to be kept updated and it would certainly help if you didn't ask for a review before you even shipped the part.”

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Posted 6 years ago

“Shipping takes forever. Amazon is 10 times faster.”

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Posted 6 years ago

“Have not received the order yet. Was ordered 02/24/2019 and received a conformation email but nothing since except this request for a review.”

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Posted 6 years ago

The Ruff Tuff Seat Covers are custom made per order and take approximately3 1/2 to 4 weeks for manufacturing. You may have missed that this is stated on the listing for the product. It is right above the image of the pistol pocket. https://utvheadquarters.com/inc/sdetail/114559 Your seat covers could be shipping as early as the end of next week.

Posted 6 years ago

“Bill on sales was good to deal with. Just not getting all the hardware with my orders.”

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Posted 6 years ago

Ashley, we apologize for the inconvenience of the missing hardware. All items are shipped new, in new boxes. Shipping carriers can be rough on packages at times causing tears in the boxes. When you reported the missing hardware it was shipped out that day, 3/1 and arrived to you on 3/4. We do our best to take care of customers and apologize that the carrier was rough on the package.

Posted 6 years ago

“the winch I ordered was to fit my 2016 Honda pioneer 1000-5, according to your site it came with the necessary mounting plate for this application, the plate included did not fit my machine, so I called to find out what happened. They acknowledged that it needed a different plate and would send one out. I still have not received it yet.”

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Posted 6 years ago

“Products did not fit my utv frame. If you going to sell a product you need to know it fits. Called Sismik they had one excuse after another. Not satisfied at all”

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Posted 6 years ago

“Got the parts but no instructions. Asked for a set via email, no response. Finally got the doors on but they don't fit well.”

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Posted 6 years ago

“In stock doesn’t mean in stock. I recently bought a cab kit for my ranger. Everything came but the doors. I ordered the kit for a hunting trip in upper Michigan. I ordered that kit from UTV headquarters because it was marked as in stock. The doors are coming the day after I have to leave....😡”

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Posted 6 years ago

“Was expecting a higher quality product for the price.”

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Posted 6 years ago

Sheri, I'm sorry to hear about your displeasure with your purchase. Would you mind providing a little more info on the issues with the products? We do our best to provide the best products at the best prices so any information would be helpful. Best regards, Jon UTV Direct

Posted 6 years ago

“Was missing hardware with the order. Sent in email with Pictures on Saturday on what was missing and got no respose from you. It would be good to get the necessary hardware needed.”

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Posted 6 years ago

“Part was a reasonable price, but it took almost two weeks to receive it. I ordered on August 24 and received the part on September 5th. I ordered on a Friday morning and it did not ship out until the following Wednesday causing me to miss events for the weekend I ordered the part for.”

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Posted 6 years ago

“The product was inferior. Too short to do the job. Disappointed.”

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Posted 6 years ago

“I purchased a box that salesman said would work the box would not fit called to send back but I will not pay shipping again 20 bucks for a mistake utv made will shop elsewhere”

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Posted 6 years ago

“Terrible customer service. I ordered $900 worth of product for my Polaris Ranger. They shipped me the wrong windshield and their "customer service" was to refund the difference between the price of the windshield I ordered and the one I got. I was left paying full price for something that isn't what I ordered or wanted. Order at your own risk! Guess they didn't realize I live where Polaris Rangers are built and I won't be recommending them to everyone here who has one!”

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Posted 6 years ago

“Received damaged goods”

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Posted 6 years ago

“I do not like the fact that I have to verify my address every time. I understand that there is fraud but there has to be a more convenient way for the customer.”

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Posted 6 years ago

“It was so scratched up you can hardly see to back up which is why I bought it. The package it came in scratched the mirror like stuff reminds me of foil.”

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Posted 6 years ago

Teresa, I'm very sorry to hear about the problem. Did you make sure to remove the clear protective covering on the mirror? There is a small tab that you can pull it off with at the lower left corner. If this isn't removed, it will appear as blurry and scratched. Please let me know. We can contact the manufacturer if this isn't the issue. Best Regards Jon UTV HQ

Posted 6 years ago

UTV Headquarters is rated 4.6 based on 1,799 reviews