“INSTALLED HEADLIGHTS ON 85 YR OLD NEIGHBORS 2003 CHEVY VENTURE. RIGHT SIDE HEADLIGHT ADJUSTORS WOULD NOT ADJUST. JUST KEPT SLIPPING. HE DID NOT, AS OLDER PEOPLE DO, UNDERSTAND ORDERING FROM THE INTERNET. I CONVINCED HIM IT WOULD BE ALRIGHT. THEN ,WHEN INSTALLED, THE RIGHT HEADLIGHT COULD NOT BE AIMED. THE TWO ADJUSTER SCREWS SEEMED LIKE THEY WERE MOVING TOO FREELY THEN WOULD CATCH IN A STOPPING WAY. I FELT BADLY FOR HIM. CAN UZOOKA RESPOND WITH SUGGESTIONS? PLEASE RESPOND PROMPTLY. RICK VIA”
We are sorry to hear about the adjuster issues, and we would like to help you with this issue. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
“I am having much trouble with the headlamps less than 90 days after I purchased them. The driver's side has moisture. The passenger side has a corroded wire in what should be a watertight compartment...which is causing the low beam bulb to blow out. I've spent $45 on replacement bulbs so far on 3 low beam bulbs on the passenger side and an amber parking bulb on the driver's side. I called your customer service to request replacements and the guy had the nerve to tell me it will cost me $20 shipping and handling to replace them??!! Tha's unacceptable and unbelievable. I'm sure this review will never make your website for other potential customers to see...and I'm not even sure I will get the headlamps replaced. This has truly been a nightmare purchase for me. To be honest... I was considering buying replacement headlamps for both of my son's cars for Christmas...but I'm sure you know where I stand on that now.”
After reviewing your order, this is the first that you have reported this issue to us. We have received your photos that we requested for the issue about 30 minutes after we closed and 30 minutes before your feedback here yesterday. We have reviewed the photos and will be more than happy to replace the passenger side for the wiring issue, however the driver side headlight shows no sign of moisture or water leakage. If you can provide a better photo of that side then we can replace it for you as well. As far as shipping, it is on our website that any order past 30 days the customer is responsible for replacement shipping cost which is $15 not $20. We always work with our customers to assist them with any issue with in reason. Our Customer Service Team will be following up with you today about your order.
Kind Regards,
Customer Service
Posted 8 years ago
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
Posted 7 years ago
Sorry for the issue you are experiencing , please feel free to contact me to resolve you problem .
Regards, Robert
800-656-9551 ext.8844
“order# 100003251
When I received the parts that I ordered from you I begin the installation and found the vertical adjuster was broken and nonfunctional. I then cannibalized the parts needed from the old lights that were on the truck. Apparently this was a manufactured defect that was not caught.
Attached is a picture of the part that was damaged.”
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
“I had an awesome experience ordering my passenger side headlamp assembly after it had been broken when my son hit a deer while driving. I ordered the part on a Monday late morning, and received it 2 days later. I didn't even pay any mailing fees. I would recommend ordering from uzooka to anybody.”
“I purchased a left and right headlight for my 2010 Altima Coupe and i received my package with both bulbs sitting on the headlight... not even installed or in their own little box. the bulbs could've been broken during the shipping process sitting out with room to be thrown around as they shipped my package. i tried to put the bulbs in the headlight and they wont even fit... Ill have to alter it before I install the bulbs. not even sure if they are xenon but we'll find out.”
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
