“The part that I ordered was exactly what I needed! I was ready to throw the whole vacuum away because I was so frustrated. I’m glad I found Vacuums R Us on YouTube to demonstrate replacing the part I needed and it led me to their website. Ordering was easy and the part was affordable and with free shipping! It came quickly and fit perfectly. I will definitely be ordering from here again if ever need another vacuum repair.”
Hi Isabelle, we're so glad to hear that we were able to help save your vacuum from the dumpster, please don't hesitate to reach out if you have any questions or need any more parts. Thank you!
“Order something that was supposed to be (2) pieces and only 1 was sent to me. I contacted you the day it was received and you ackknowledged the error and said the 2nd piece was not shipped by mistake and it was shipped out to me. I have not received that 2nd piece yet. Tracking says I am to receive tomorrow 9/27. So as of now I am a little disappointed but I do appreciate talking care of it. I'll give 2 stas for now........”
“Took over a month to get a stock part that I was told would be 2-4 weeks. When it arrived it was the wrong part. I just traded it with a local vacuum shop for the correct part. Ended up paying an additional $20. Will not choose Vacuums r us to do business with again.”
We are terribly sorry that it took a month to receive the special order part that stated it would take 2-4 weeks. We also apologize that your ordered the incorrect part. We will do better next time.
“Ordered a couple of cheap back ordered Dyson parts. The website specifically stated it was going to take 2-3 weeks. I received the items accordingly. A++++”
