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Vale Holiday Parks Reviews

4.0 Rating 187 Reviews
75 %
of reviewers recommend Vale Holiday Parks
4.0
Based on 187 reviews
Customer Service
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About Vale Holiday Parks:

Vale Holiday Parks is a family-run business dedicated to holidays full of family fun in coastal Wales and Cornwall. For three generations our family has owned and run holiday parks in the region, so we know that the personal touch is the magic ingredient that brings people back time and time again to stay with us – we do our utmost to ensure that every single visitor is treated like a member of the Vale family.

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Phone:

0333 3582025

Email:

info@valeholidayparks.com

Location:

Old Vicarage, Red Roses,
Whitland
SA34 0PE

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We hired a Luxury Select Plus caravan for our holiday but we were provided with a standard caravan that was, at best, a Bronze Plus. We asked at reception if they had made a mistake but they insisted that it was a top of the range caravan. We checked on your website and noticed that the very same caravan was for sale, it was a 2016 model and was priced at £34,000, it was in the "Family" category NOT the Luxury one. I also noticed that there were also several "Luxury" caravans for sale that were older yet were selling at nearly £70,000. This confirmed to me that this was NOT the luxury caravan I was promised. Although it was very clean it did not have an extractor fan above the cooker, there was a hole for one, this stopped me from using the cooker as the smoke alarm kept going off. I understand that the caravan descriptions on your website were only a guide and that layouts may vary but it is our belief that this caravan was not up to the standard shown on your website and we were very disappointed. It is unlikely that we will stay at any Vale Park sites again. We believe that we were misled. We have stayed in lots of different caravans over the years, ranging from Bronze to Gold Plus and the caravan at Woodland Vale was of a lower standard than any other we have stayed in. We are very unhappy.
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Posted 7 years ago
It was lovely & quiet & everything was neat, clean & tidy
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Posted 7 years ago
Was a well kept site. Very friendly staff, we had a lovely time!
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Posted 7 years ago
Just left woodland on Monday lovely quiet site caravan big and clean. Swimming pool fab.plenty places to visit nearby fab beaches. Recommend fire and ice icecream place in narberth.
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Posted 7 years ago
Beautiful location, helpful staff and clean comfortable accommodation. What more do you want?
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Posted 7 years ago
Lovely park,nice swimming pool and a great location!!
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Posted 7 years ago
Very clean, tidy park with good amenities. The pool, kids play area and club were good and the staff were very helpful. Had a great break - thanks.
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Posted 7 years ago
Lots of entertainment and facilities on site.
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Posted 7 years ago
nice place in the country the people in charge were excellent...the caravan was great...clean and well presented ..pool for kids on site.....clubhouse...you need a car if you want to go anywhere else but overall great holiday....recommended.......
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Posted 7 years ago
A beautiful well kept site with friendly helpful staff
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Posted 7 years ago
Stayed at the Cross Park Holiday Village early July. There was four adults and a four year old in our party. The caravan was clean and there was plenty of room. All the staff we dealt with were very friendly and accommodating. We enjoyed the swimming pool. The club house is very nice. We had food there on one evening and it was good. The staff there were also friendly. All in all we had a really nice time and would definitely return.
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Posted 7 years ago
wonderful stay very tidy and clean site and van
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Posted 7 years ago
Very nice caravan park, nicely laid out, not too crowded. Caravan we stayed in was brand new and hence very nice. Park staff were very friendly and helpful, nothing was too much trouble for them.
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Posted 7 years ago
Security staff asking you to keep it down when your just talking to your family, very rude, staff not cleaning tables for you to sit down , just felt like it was an inconvenience for you to be there x very disappointing , caravan was good , as was the pool
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Posted 7 years ago
CLEAN TOILETS , GREAT ENTERTAINMENT IN LOUNGE, NICE PEOPLE
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Posted 7 years ago
The site was immaculate and the staff always helpful
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Posted 7 years ago
The park is very clean and quite. Prices are really good to stay for a weekend
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Posted 7 years ago
We enjoyed the clubhouse, the food/drink prices were reasonable and the entertainment was good. We were lucky enough to have visited on a weekend when you had a fun day, and spent some time sitting around the pool listening to the band and having a drink and some food from the bbq. The views from the park are very nice too.
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Posted 7 years ago
although we had an older type caravan it was really clean and comfortable and warm. We have had many holidays with Vale Park and always impressed by the sites, cleanliness and helpful staff. We will definitely book again as soon as circumstance allows.Thank you.
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Posted 7 years ago
The site was really lovely,ithe caravan was really nice and clean..Myself and my son are disabled and it was big enough to manage.
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Posted 7 years ago
Vale Holiday Parks is rated 4.0 based on 187 reviews