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Vale Holiday Parks Reviews

4.0 Rating 187 Reviews
75 %
of reviewers recommend Vale Holiday Parks
4.0
Based on 187 reviews
Customer Service
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About Vale Holiday Parks:

Vale Holiday Parks is a family-run business dedicated to holidays full of family fun in coastal Wales and Cornwall. For three generations our family has owned and run holiday parks in the region, so we know that the personal touch is the magic ingredient that brings people back time and time again to stay with us – we do our utmost to ensure that every single visitor is treated like a member of the Vale family.

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Phone:

0333 3582025

Email:

info@valeholidayparks.com

Location:

Old Vicarage, Red Roses,
Whitland
SA34 0PE

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Parc Farm N Wales - dirty toilets, insecure areas for children, no security or CCTV - poor guest relations - rude staff especially Diego and Sandra Steer clear
Helpful Report
Posted 7 years ago
We hired a Luxury Select Plus caravan for our holiday but we were provided with a standard caravan that was, at best, a Bronze Plus. We asked at reception if they had made a mistake but they insisted that it was a top of the range caravan. We checked on your website and noticed that the very same caravan was for sale, it was a 2016 model and was priced at £34,000, it was in the "Family" category NOT the Luxury one. I also noticed that there were also several "Luxury" caravans for sale that were older yet were selling at nearly £70,000. This confirmed to me that this was NOT the luxury caravan I was promised. Although it was very clean it did not have an extractor fan above the cooker, there was a hole for one, this stopped me from using the cooker as the smoke alarm kept going off. I understand that the caravan descriptions on your website were only a guide and that layouts may vary but it is our belief that this caravan was not up to the standard shown on your website and we were very disappointed. It is unlikely that we will stay at any Vale Park sites again. We believe that we were misled. We have stayed in lots of different caravans over the years, ranging from Bronze to Gold Plus and the caravan at Woodland Vale was of a lower standard than any other we have stayed in. We are very unhappy.
Helpful Report
Posted 7 years ago
We booked a caravan for ourselves, our daughter and granddaughter for a family week at your site in Tenby ( Cross Park ). The site was ok with some facilities for the baby however the caravan you gave us was a total disgrace. It was old with numerous faults and sited so close to the main road ( less than 10 feet ) that none of us slept for a week. It was a total waste of our money and we will never use your company again.
Helpful Report
Posted 8 years ago
Vale Holiday Parks is rated 4.0 based on 187 reviews