“The emails are somewhat confusing and I have found that after trying to check my order for the past two days it has just been 'pending' whereas a couple of days ago it said it was on its way and the parcel still is not with me.”
Dear Megan,
I am very sorry for the confusion.
I would like to confirm that your parcel has been sent out and an email with tracking details was forwarded to you.
I can assure you that delivery shall be made very soon.
Many thanks for your understanding.
“To start with you quoted 3 to 6 days delivery and if it is delivered today as you say, that's 8 days.
You and your delivery people seem to give conflicting information, you say it's been dispatched and they say they have not received it and you ask me for my opinion of your service before I have received the goods.
But it's Christmas and it looks like it's being delivered today so all's well that ends well!!
Thank You
Barry”
“I received an email on the 11th stating "Your order has been given priority processing and shipment at no additional cost!" along with a tracking number that showed it was not actually shipped until the 16th. My order was placed on the 7th so at best that will be 10 days shipping time!
If this is the priority shipping upgrade I hate to think what the normal shipping time is, not impressed at all.”
Dear Alan,
I am very sorry for the inconvenience caused regarding the delivery of the item.
I am now in contact with the relevant department to check with the courier about the parcel status and it is now in transit. Delivery shall be made very soon.
Many thanks for your understanding.
“Ordered and paid for merchandise on 3rd December; my account informs me that the item has still not been dispatched on 15th December....very poor service.”
Dear Brendan,
First of all, I would like to apologise for the inconvenience caused.
Your parcel has been sent out however, upon checking with the courier, there has been no update on their tracking system. As a result, I am now in contact with the relevant department to check with the courier and we shall update you via email accordingly.
Many thanks for your understanding.
Dear Peter,
I am very sorry for the inconvenience caused.
Upon checking the courier's tracking website, your parcel has been successfully delivered.
Many thanks.
“Been informed twice, my item was dispatched. Today Sunday 14th December 2014. Still waiting to receive My item. Tracking is not hepful. I am very disappointed with your service.”
Dear Ayse,
I am very sorry for the inconvenience caused.
Upon checking the status, parcel has been successfully delivered. I hope that you are enjoying the item purchased.
Many thanks.
Dear Leslie,
I am very for the inconvenience caused.
Upon checking the tracking details, item has been successfully delivered. I hope that you are enjoying your purchase from us.
Many thanks.
“I have been asked to write a review about the product I purchased - Nikon d3300. However, I have not received the camera. So, I can only give the website a very poor rating as I am now very concerned I will not receive this camera before Christmas which is a present for someone.”
Dear Jennifer,
I am very sorry for the inconvenience caused.
Upon checking the courier status, your parcel has been successfully delivered. I hope that you are enjoying the item purchased from us.
Many thanks.
“Have not received the item purchased as yet after receiving an e-mail that I was being upgraded to priority delivery, not very impressed as the money for the purchase was taken from my account on the date of purchase.”
“Hi
My order number 313690-632 which was ordered on 29 November 2014
I still await my item or to when this will be delivered had no feedback with regard to my order just an email to say my account has been debited.
regards
Jerry”
“Received the package within 9 days, thought it would of arrived sooner. Phone works great, delighted with this product. Would of liked it if the track system worked.”
Hi Brian,
We're really sorry to hear that! Your order has shipped, and is expected to be delivered today or tomorrow latest. Xmas rush has been taxing our couriers, but any further delays should be minimal. We'll be in touch in regards to the payment query as well -- thanks for your patience and understanding!
ValueBasket.com
“A great service blighted by DPD. Their website is almost useless, they send "tracking" number but do not reference this on the site. Once I did manage to input my details the information provided was useless, a complete waste of time that proved very frustrating.”
“We have been disappointed with the delivery time. At the time of writing we are still waiting for delivery, 6 days after the order was placed. Although we have not yet exceeded the stated 2-4 working days for shipping and 4-7 working days for delivery, we were led to expect a shorter time-span by messages on the first day saying the order was already being prepared and after 2 days saying "Your order has been given priority processing and shipment at no additional cost!" The tracker shows no movement with the shipper in 4 days. It would be better not to raise expectations in this way. The evaluation may have been more positive if we had continued to expect to wait as much as 7 working days”
“Great price, no hidden costs, kit included battery and charger with UK converter, unlike the competing SLRhut website. Delivery process was reasonably quick and we were kept advised of the various stages along the way, which helps inspire confidence. I'd use ValueBasket.com again and recommend it to others.”
“I ordered a camera and didn't arrive yet. I was given DPD tracking number . Accordion to DPD the parcel was not handed over by the Valuebacket. What you will get for your money is just tracking number and will not get you parcel.”
