Dear Steve,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier, they will be contacting you for the final delivery arrangements.
Please do not hesitate to contact us for any further concerns.
Dear Geoffrey,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that the shipment had been released and has arrived at the courier's depot. They will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
Dear Ales,
We apologise for the inconvenience you have experienced with us.
The delivery fee on the order was charged when the order was placed, this is due mainly to certain locations and our agreement with the partnered courier company. You may refer to our Shipping Information page for this. Rest assured that this is being reviewed and we are working on improving delivery times and arrangements. As for the order, it shows to have been shipped and picked up on 27 May.
Many thanks for your patience with us. Please do not hesitate to contact us for any further queries.
“+ Phone is brilliant and specs are as advertised. Nicely protected for shipping and delivered by a reputable delivery service.
- No purchase email confirmation received which make it a doupt if ordered went through or not.
Overall satisfied as I get a high street quality phone at a very competitive price”
“Easy website to use. Quick response to order. Genuine information as to progress towards delivery. Items delivered on day stated and within time slot quoted. Delighted with product! Since writing this the goods have arrived and are faulty and we wanted to return it under the 14 day returns warranty but are now having the run-around of e.mails and do not have and address to which we can send the item. Feeling very negative about the site now and wish I had waited longer to make my initial comments!!!”
“Selection of goods and prices good, however a £10 postage supplement was completely unnecessary and ruined what would otherwise have been an enjoyable shopping experience. I will be unlikely to recommend the site as a result of this charge.”
Dear Gary,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Rest assured that we are working on better-improving delivery times for parcels, as well as consult with our partnered courier company. Please be informed that shipping and delivery times for items are provided on the website for further reference. As these items are globally sourced, thus dispatched from various locations, some items may have different shipping/dispatch times.
Many thanks for your patience and kind understanding.
Dear Andrea,
We appreciate receiving feedback on your experience with the website.
As for the order, it shows to have been dispatched from our warehouse on time, however, there were delays as it was shipped to the courier's delivery depot. Rest assured that we are checking on this issue with the relevant teams, as well as the courier company. We are continuously working on improving dispatch and delivery times.
Many thanks for your patience with us and kind understanding.
“Very poor checkout service. Site does not give you option to choose delivery methods and dates until you pay for item.
Secondly customer service is so poor, different versions from different agents about how and when I will get a refund for a returned item.
It also takes forever for your calls to get answered.
Yes the items are cheaper than what the recommended retail price is but I would rather go with the convenience and confidence I have in a purchase from a High Street store rather than use ValueBasket.
I will not be using site again”
Dear Efretuei,
We would like to extend our sincere apologies for the inconvenience you have experienced with the order.
For the delivery, we have taken note of your comment and will forward to our management for consideration. As for the type of service rendered, please do accept our sincere apologies. We will review current procedures and protocols with the relevant agents, to make sure that appropriate and accurate information is provided when handling queries. Unfortunately, there were also technical issues with the phone lines recently, which may have been a factor as well.
These issues are being reviewed and closely monitored, with appropriate measures being undertaken.
We appreciate your kind understanding and patience with us. Please do not hesitate to contact us right away for any further concerns.
“Excessive time taken in processing order.
Lack of trace until the item had reached Europe.
Web site did not make it clear that they were based in Hing Kong”
“Ordered a camera on 4th May to use on my holiday. The camera was in stock, but I am still waiting for delivery on the 12th May. The additional bits ie. case and lens were ordered elsewhere and were delivered a few days ago. Poor communication and poor service.
The camera is apparently in Holland somewhere!”
Dear David,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order.
Although the parcel was dispatched and shipped from our warehouse on time, there was a delay on the shipment as it makes its way to the delivery courier's depot. As you may have been informed, the shipment was rerouted to go through another port/city, before it was brought to the depot nearest your location, thus causing the additional wait time on the delivery. Rest assured that these cases are being reviewed, along with our partner courier company.
Checking on the order's current status, based on the tracking ID provided, it shows that the parcel has recently been delivered to the specified address.
Many thanks for your patience and kind understanding.
“Ordering was easy but the delivery/dispatch bit was really slow, we were told on email that it would be dispatched between 2 - 5 days it was slow, it's finally be dispatched and it also stated delivery would be between 5 - 8 working days, both information are way overdue from stated on email.”
Dear Patricia,
We would like to express our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Whilst the item was dispatched from our warehouse on time, there were a few delays experienced by the shipment as it makes its way to the courier's delivery depot. Rest assured that the responsible team, as well as our shipping partners are being notified of the long delivery time.
Checking on the order's current status, it shows to have been recently delivered to the specified address.
Many thanks for your patience with us and kind understanding. Please do not hesitate to contact us for any further concerns on the order.
“When I ordered off the website I was told I would receive a confirmation email - never received.
Ordered weeks ago but still not delivered although received an email yesterday (8 May) saying the courier company had it for delivery.
Email gave a link to courier company's tracking website but unable to open
VERY POOR”
Dear Mike,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel has finally been delivered to the specified address.
Please do not hesitate to contact us for any further concerns.
“The delivery is one of the most important step when you by something, and I even understand when we have a bank holiday in the middle, but take 7 days just on the delivery and 2 days preparing the package to be send, for me is unacceptable. I don't think that I will place any other order again with value basket.”
Dear Edgar,
We would like to express our sincere apologies for the inconvenience you have experienced.
Although the order was processed and dispatched from our warehouse on time, there was a delay on the shipment from reaching the courier's delivery depot. Thus, delivery was not completed within the expected time frame. Rest assured that we are looking into these issues, along with the partner shipping company, to avoid any further delays.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“The costumer service is horrible, first of all they never get the phone (30m on the phone) on top of that they lost my phone, and after a week and a half I needed to chase them to finally got the phone. BAD management! #”
Dear Virginia,
We would like to apologise for the inconvenience you have experienced with the order and the trouble you had gone through.
Rest assured that communications made in regards to this order are being reviewed for internal checks and improvements.
As for the delay on the delivery, we are checking on the issues that may have caused this, along with the relevant dispatch teams and shipping company. The order was indeed shipped on time, but there seems to be a delay on the shipment reaching the courier's delivery depot.
Many thanks for your patience and kind understanding on this matter. Please do not hesitate to contact us for any further concerns.
“order placed on the 26th April after 8 working days no delivery, query raised by email as there is no response by phone after 10 minutes waiting. Not impressed with delivery performance.
Conflicting information on order status”
Dear Dave,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that this should be released very soon, and will be arriving at the courier's depot. Once they have received the parcel, they will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“Supposed to have been given priority over a week ago still in the same position as last week no update no iPad poor communication I should have heeded the feedback from other and bought from a local dealer and payed the extra never again will I buy from this company I will give until the end of the week for my iPad to arrive if not a full refund I shall be asking for .”
Dear Lynne,
First of all, we would like to express our sincere apologies for the inconvenience caused by the delays.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that this should be released very soon, and will be arriving at the courier's depot. Once they have received the parcel, they will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter. Please do not hesitate to contact us for any further concerns.
“The price was very good but I feel that you should have a fast delivery option available.
The item I chose stated 2-3 days shipping and it actually took 9 days to arrive.
I did contact your customer service to see if I could expedite delivery and pay extra but it was not an option and although the operative was very nice she couldn't help me.
I would have been happy to pay for a faster delivery.”
“Overall the worst on-line shopping experience. I phone customers services 4 times to try to determine why my parcel in transit was recalled. At no time could they explain what had happened or if I would be sent another.
It transpires that the Philippines call centre was forwarding my query to Hong to chase a UK courier. No one ever got back to me with a status update.
Very disappointed with Value Basket.
I was eventually refunded but first had to go to my credit card company to put the funds into dispute.”
Dear Grant,
First of all, we would like to extend our sincere apologies for the inconvenience caused by the delays and the outcome of the order.
Checking on the order's history in the system, it shows to have been dispatched from our warehouse on time. However, there may have been some miscommunication between the relevant team handling the dispatch and the courier, as the parcel was instead re-routed and sent back to our warehouse. Rest assured that we are investigating this matter, along with the courier company, to prevent any similar incidents in the future.
We appreciate your patience with us and kind understanding on the matter.
