Van Arthur Florist Reviews

Name: Van Arthur Florist
Rating: 4.85

4.9 Rating 660 Reviews

97 %

of reviewers recommend Van Arthur Florist

Company Reviews

Metrics

4.9

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Van Arthur Florist 5 star review on 3rd August 2024

Anonymous

Anonymous // 01/01/2019

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“Beautiful flowers and excellent service. I arranged for flowers to be delivered for my daughter’s birthday and subsequently discovered she would be away for a few days - Van Arthur was able to accommodate my request for delivery to be made at a later date - fuss free and by email between London and Brisbane, Australia. Thanks Van Arthur!”

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Posted 3 years ago

Hey Suzanne, thank you so much for taking the time to write us this review. It really means a lot! We are always happy to help you no matter what the occasion - Van Arthur Team :)

Posted 3 years ago

“Really easy to navigate website and prompt delivery”

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Posted 3 years ago

Thank you so much for your lovely review!

Posted 3 years ago

Thank you so much for taking the time to write us a review. It really helps other customers like yourself make a better decision when shopping online with us. Please find your 20% off code here, it's valid for single use until 31th May 2021. Simply enter it at the checkout to save 20% off your order! Code: 16AA-3792-20A

Posted 3 years ago

“Beautiful flowers and delivered on time”

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Posted 3 years ago

Thank your for sharing your positive experience, Bhavisha!

Posted 3 years ago

“Great flowers and service”

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Posted 3 years ago

Thank you so much, Preti!

Posted 3 years ago

“My second time ordering ( from you guys) from Ireland to my daughter Aoife and her fiancé Tom.. first Harrow on the hill and then in Pinner. Both times I’m so delighted with the quality of the flowers and the great customer service I received too. Van Arthur your service is excellent and you’ve got yourself a valued customer here in Dublin. Caroline Brierley”

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Posted 3 years ago

“Beautiful flowers as always and as per assortment instructions. Recipient loved them :)”

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Posted 3 years ago

“elegant and classy flowers...”

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Posted 3 years ago

“Very pleased with my summer basket. It was clearly the best among a lot others. I also especially thank you for helping me with my last minute order. You saved the day.”

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Posted 3 years ago

“Excellent customer service. Highly recommend.”

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Posted 3 years ago

“As usual can Arthur delivered great customer service and great flowers. They are reliable and trustworthy and a florist with a personal touch. Great quality service. Thank you.”

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Posted 3 years ago

“Absolutely fantastic service. Van Arthur provide the most beautiful bouquets and are so helpful with any special requests. I’ve ordered from them twice now and I don’t think I’ll use another Prost for bouquets deliveries again.”

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Posted 3 years ago

“The flowers were even more beautiful than the pictures. Don’t hesitate !”

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Posted 3 years ago

“Thank you! fantastic service; easy to book on line, good communication and contact regarding delivery. Impressive bouquet received with joy!”

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Posted 3 years ago

“Excellent service, always beautiful flower arrangements and great value. Very professional and would definitely recommend to all..”

Van Arthur Florist 5 star review on 22nd March 2021

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Posted 3 years ago

“Amazing flowers, so beautiful and just what I asked for, thank you so much”

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Posted 3 years ago

“I have been purchasing from Van Arthur Florist for three consecutive years now - for a variety of occasions. The service is always amazing and the quality of flowers are 10/10. I highly recommended this business for any future occasions you may have coming up. Effortlessly Beautiful! Support this business, You will not be disappointed guys. Kelvin. C”

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“The service was great, I was informed that there was a stock issue with an item I had purchased but was informed that my purchase would be upgraded free of charge and that it would still be delivered on the same day. Great service! Friendly customer service on the phone too.”

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Posted 3 years ago

“After confusing Mothers Day for being the week after, I had to place a late last minute order for a nice bouquet. Not only did it arrive early in the morning, but my mum was in shock as to how beautiful the arrangement was! You have found yourself a new customer”

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Posted 3 years ago

“Not happy with the flowers at all, the roses in the bouquet are dry and turning brown as well as some flowers bent and broken of their stems. I also had to chase twice in regards to where my order was, received very late in the day, i think for mothers day you bit off more than what you can chew and were overwhelmed as shown in your service and quality - personally I would like a refund!”

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Posted 3 years ago

Hey Afifa, firstly we would like to say thank you for choosing us. We have read your review and it does not make good reading. If you google the rose variety "Wham" you will see that the roses are grown this way, they are not browning, we can promise you that! In regards to your other comments, this year we stopped taking orders on Friday 12th March so that we could focus on giving our customers the best possible service and the freshest possible flowers. We know it's an incredibly busy time during Mother's day, that's why we only promise a delivery by 7pm. This is made clear on the product page, the delivery page, the confirmation page and finally your confirmation email. Your delivery arrived at approximately 4.45pm which was much earlier than the time promised. We know we can't promise customers timed delivery or an AM delivery, that's why we don't offer it. You did have the option to collect your flowers at a time that suited you instead, but you did not choose this option and went for delivery which made clear that deliveries could take up to 7pm. On one of the busiest days on the calendar, we also gave you the courtesy of ringing the driver whilst you were on hold, so we could give you a better ETA. We also phoned you back to give you a 5 minute heads-up on delivery to put your mind at ease. Nonetheless, we would be happy to offer a refund in full if you can return the flowers to us by 4pm on Tuesday (48hrs after delivery). It would not be fair to send a refund to you in any other circumstance, as we have given you the same same high quality product and service as all other customers who have all paid full price. We do hope you will find a different, more suitable florist in future, who can meet your demands. We stand by our promises made to you on your order which we have met to the high quality standard we expect our customers to receive.

Posted 3 years ago

Van Arthur Florist is rated 4.9 based on 660 reviews