Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.38

4.4 Rating 279 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

Write Your review

Tell us how Vansdirect Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick respond, well advise and very competent”

Helpful Report

Posted 8 years ago

“Didn't deliver on the date agreed.”

Helpful Report

Posted 8 years ago

Author didn't leave any comments.

Helpful Report

Posted 8 years ago

“Fast and easy no hassle just what a business needs”

Helpful Report

Posted 8 years ago

“From start to finish everything has been clear and easy. Never bought a new van before so it was all new to me but everything went excellent and delivery very fast. Would definitely recommend to anyone.”

Helpful Report

Posted 8 years ago

“I love my van I have called her poppy Thank you for all of your help she has a personal plate on love al”

Helpful Report

Posted 8 years ago

“Very good service from start to finish”

Helpful Report

Posted 8 years ago

“A bit scary never ordered a van on line ( have I got the right model ? ) but all whent great. Dose what it says on there site iam happy.”

Helpful Report

Posted 8 years ago

“Got the best price for me.”

Helpful Report

Posted 8 years ago

“Very good service and hasle free. Purchased from them before and would recomend. Van was delivered to our works a few days later. Many thanks”

Helpful Report

Posted 8 years ago

“What went right?? Nightmare company. Would NEVER recommend them to ANYONE. Ripped off beyond belief. Thought we were leasing a vehicle only to find that we are now buying it at an inflated cost. Put down a £500 deposit being told we'd get it back only to find that we wouldn't. Was told it was a 4 week turnaround, but it took three months. Staff couldn't care less - they're only interested in getting money in. If you own a business STEER WELL CLEAR OF THESE PEOPLE. And just to add insult to injury, they're now taking their money out of the wrong bank account!”

Helpful Report

Posted 8 years ago

“Fantastic service. Great value. Very happy customer”

Helpful Report

Posted 8 years ago

“Took deposit, couldn't supply vehicle as was ordered and specified, no one called me back, told me they wouldn't be refusing me the £500 holding deposit”

Helpful Report

Posted 8 years ago

“Hi there , I'm pleased to do business with you, I recommend you to a friend of mine already ,thanks once again”

Helpful Report

Posted 8 years ago

“The van is what I asked for. Although I had agreed the purchase I did not want to take delivery until end of Jan, this seemed to be a concern for Vansdirect as many phone calls were received urging delivery. I feel that it was not made clear that the deposit would be taken when card details were given and I was not notified that the finance was agreed until I contact Vansdirect. There was some confusion and maybe this could be made cleared, the percentage quote to me at the time of enquiring was 4.9% but the paperwork shows 7.9%, yet the sum payable was the same? which as a layperson the 4.9% is misleading.”

Helpful Report

Posted 8 years ago

“Where should I start. I was not advised about the set up fee of £240 for the finance. It was then taken from my bank twice and I had to wait a week for it to be refunded. I was told the balance was due the day before the van was delivered which again was not true and incorrect information. The van arrived with No Sat Nav which again I had to wait for it to be delivered. This took nearly 2 weeks. For all of these problems I have not recieved an apology let alone any compensation. I have zero confidence in yourselves and I won't be purchasing my next van through your company. Please remove me from your mailing list and sms service.”

Helpful Report

Posted 8 years ago

“First class customer service. Extremely helpful and couldn't fault a single thing. Everything was spot on and how they said it would be. From my first phone call, I had my new van delivered to my front door within 14 days. Highly, highly recommend.”

Helpful Report

Posted 8 years ago

“This being my fist Brand New van I am excited with the deal you gave me but disappointed that no free service for the first year and not quite understanding the Breakdown service I am getting what it entails with now having the Van Since December I read All theses deals what's going round and think maybe I was wrong in a decision I made Rhank you Mick Ridley”

Helpful Report

Posted 8 years ago

“Great service, great van there was however a small paint scratch on the rear door which was a bit disappointing but it was resolved very quickly and repaired. Would definitely recommend Vansdirect if you want a great deal and great service”

Helpful Report

Posted 8 years ago

“Van wasn't delivered on time”

Helpful Report

Posted 8 years ago

Vansdirect Ltd is rated 4.4 based on 279 reviews