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Vape Shop Reviews

4.8 Rating 964 Reviews
96 %
of reviewers recommend Vape Shop
Company Reviews Questions Metrics
4.8
Based on 964 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Vape Shop Reviews
Visit Website

Email:

marketing@vapeshop.co.uk

Location:

2 Bramhall Place,
Peterborough
Cambridgeshire
PE1 5YS

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Faz
Unverified Reviewer
“I have been customer for years would not have wrote this review but twice I have received 2 coils again instead of 2 packs of 5. Customer service is good because they resend free fast delivery genuine coils.”
Helpful Report
Posted 2 years ago
Vicky Coe
Verified Buyer
“I paid for next day delivery before 3pm but it didn't come next day. This has happened many times now”
Helpful Report
Posted 2 years ago
Deborah Lewis
Verified Buyer
“I try everyday to purchase 0% lemon& peach vuse iPods however they are never in stock that is why I am giving only two stars”
Helpful Report
Posted 2 years ago
Artem M
Verified Buyer
“Delivery process very slow. checkout process is hard as they accet your charge and then require you to verify your age with sharing your personal data with 3rd party”
Helpful Report
Posted 4 years ago
Janet Thomas
Verified Buyer
“Ordered quite a few cartridges for my ecig. Website, payment and confirmation email sent all was well and very quick but that’s where it stops (the speed). Took over a week to come even tho it said on the parcel 24hour delivery. I don’t understand the thought process from delivering nearly a week later was exceptable.”
Helpful Report
Posted 4 years ago
Sara Mccamley
Verified Buyer
“I pleased an order on 23rd March and still haven't received it today 2nd April. It was so say shipped on 26th March. Inquired today vie chat to be told it can take up to 10 working days and not 2 to 4 working days as stated on my email.”
Helpful Report
Posted 5 years ago
Hello Sara, We're very sorry to hear your order has not arrived yet. Second Class post normally takes 2 - 4 working days to arrive, but due to the COVID-19 outbreak it will likely take 3 - 6 working days to arrive as couriers are prioritising the delivery of medical supplies & essential items, so non-essential deliveries like ours take a little longer to arrive unfortunately. We ask our customers to allow up to 10 working days* to see if your order to arrives, but if it doesn't reach you by the weekend, please send us an email at cs@vapeshop.co.uk and we'd be happy to assist you. We are very grateful for your patience. *working days include Monday - Friday and exclude weekends & public holidays. Click here to view our delivery policy: https://www.vapeshop.co.uk/pages/delivery
Posted 5 years ago
Jeevan Dhanjal
Verified Buyer
“eliquid wasn't great, had to mix it with others to make it bearable. they delayed more order too although i paid for ndd. the review discount is not working either”
Helpful Report
Posted 6 years ago
Declan Okeeffe
Verified Buyer
“Having ordered some items on a Friday evening for Sunday delivery and not receiving the items before Tuesday of the following week is unacceptable. I paid extra for the special delivery and ended up with the free standard delivery. After twoing and froing with emails I managed to get my postage reimburst to my account. Not the type of service I expected and I will never shop here again.”
Helpful Report
Posted 6 years ago
Vape Shop is rated 4.8 based on 964 reviews
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