Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,291 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Hellen

Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flavour tasted disgusting and they mailed it to the wrong person so I had to go from door to door”

Helpful Report

Posted 5 years ago

Hi Frohar, Thank you for taking the time to leave us a review, as explained in our email to you when a parcel leaves us we entrust Royal Mail to deliver it correctly so I can only apologise they mis-delivered it to a neighbour. With regards to the liquids you purchased from us, as you are aware Vaping in general is very subjective so every liquid is not always going to be enjoyed by everyone that buys it, something that is out of our hands sadly. Kind regards, Michael @ Vape UK

Posted 4 years ago

“9 days and still no delivery. The first was lost by the courier and the 2nd still hasn't turned up.”

Helpful Report

Posted 5 years ago

Hi Aaron, I can only apologise further that you have still not received your order from us, once an item leaves us here, twice in your case, it is completely out of our hands and the trust in you getting your order is then with Royal Mail. It would appear that they are really struggling during the current Covid19 Pandemic with up to 60% staff shortages and quadruple the delivery load but to lose both your orders like this is beyond excuses so I can only apologise further on their behalf. I will email you seperately to resolve this issue for you. Vape UK

Posted 5 years ago

“Still not received my order after waiting over a week . Have tried tracking it with the post ofice who are still waiting to receive it . Will be contacting you for a full refund and will never use vape uk again.”

Helpful Report

Posted 5 years ago

Hi Philip, Thank you for your review, I am sorry you felt the need to leave this before getting in touch with us directly. We would have immediately looked into this for you and resolved it efficiently. We have contacted Royal Mail who have informed us your parcel has been deemed lost in transit. A replacement order has now been sent and successfully delivered and signed for, I hope our actions have helped make up for the error with our delivery partner Royal Mail. Best wishes, Vape UK

Posted 5 years ago

“I am still yet to receive my shipment. Taken too long now”

Helpful Report

Posted 5 years ago

“Order 194261. 41.98 spent on this order. The Geekvape Zeus tank has an obvious fault. It leaks and gurgles despite using 70/30 VG liquid just jam bought from Vape UK. I do not see why I should have the hassle of returning it when it is all messy. I have lost two coils and lots of juice. I simply ask for another tank or an alternative tank , bubble glass and coils. The glass will not come off and paint is coming off on the lid as well as off the bottom. In total I have spent just under 135 pounds at Vape uk.”

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Posted 5 years ago

“Vape liquid made me feel sick Flavour there was none”

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Posted 5 years ago

“I said to ring me on the delivery note .no phone call ?gave my number emailed you no reply ? An you're asking me for feedback still no juice an am back on the backy thanks yes 100% al pass your shop to my m8s not”

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Posted 5 years ago

“Can’t really give a review on crown 4 bubble glass as it didn’t delivered to my address”

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Posted 5 years ago

“Got it for my friend who I always smoke his vape and it tasted of next to nothing, within half an hour it was being washed out of the vape to make way for a flavoured vape, complete waste of money”

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Posted 5 years ago

“I’m still waiting for my Vape’s, I ordered and paid for my Vape’s on the 6th or the 7th of December. I received a email saying they would be delivered on the 10th of December and the next day saying they would be delivered on Sunday the 8th but until now nothing has been delivered.”

Helpful Report

Posted 5 years ago

“Flavours were disgusting, definitely won't be ordering again Way over priced as well”

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Posted 5 years ago

“i got nothing until now. my package seems to be blocket on hesthrow airport”

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Posted 5 years ago

“Ordered some products on the 25th of November.. Still waiting for them with little knowledge of their whereabouts”

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Posted 5 years ago

“I still haven’t received it”

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Posted 5 years ago

“Worst vaping product I have ever bought! Totally unsuitable for what I required”

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Posted 5 years ago

“Haven’t received the product yet, been over a week and I payed for shipping 3-5 business days”

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Posted 5 years ago

“I at not that good and I want to return it”

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Posted 5 years ago

“I recently purchased 3 coils for a Smok Prince. The seal around the bottom of each coil looked very poor and slanted where there were gaps. I thought I'd try them anyway, just to be sure. I tried all 3 and all 3 coils were faulty. They all drained a full tank of juice within 10 minutes out of the seal at the bottom. Waste of money! I've gone from a very happy customer to a very UNHAPPY customer!”

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Posted 5 years ago

“product does not function. D.O.A”

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Posted 5 years ago

“Spent a little time browsing then walked up to desk where I stood waiting to be helped. Three customers that had walked in after me were served before I was. I was overlooked and ignored up to the point where I just left and took my business elsewhere.”

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Posted 5 years ago

Vape UK is rated 4.8 based on 11,291 reviews