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Vape UK Reviews

4.8 Rating 11,288 Reviews
96 %
of reviewers recommend Vape UK
Company Reviews Product Reviews
4
 Questions Metrics
4.8
Based on 11,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vape UK Reviews
Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Allan Leach
Verified Buyer
“Excellent fast service 5*”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Best customer service! Quick reply if you have any questions and def the best disposable vapes 👍🏼 Will def purchase from here again !”
Helpful Report
Posted 3 years ago
Sadie Bullen
Verified Buyer
“Brilliant fast delivery”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Got the disposable Elf bars 600, handy pocket size vape. Couple of flavours I ordered not keen on expected them to taste nicer. But defo worth 4/5 overall good item.”
Helpful Report
Posted 3 years ago
Aleisha Mccarthy
Verified Buyer
“the service is incredible, however the vape has been leaking alot”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Really quick service, easy to navigate through their site, the only thing I was abit disappointed in was the fact that if you buy 5 Elfbar for £20, you only get the choice of all the same flavour! Also the nicotine level for me could be lower.”
Helpful Report
Posted 3 years ago
Thank you for leaving us a review, they are always gratefully appreciated. We try to make it as easy as possible on our website, but it is possible to order multiple flavours and quantities on the same order for the Elf Bar product. For multiple flavours, select the desired flavour from the drop-down list of the 27 available, adjust the quantity to the number you wish to order and then select 'add to cart'. This process can then be repeated for the next flavour you wish to add to your cart. I hope this helps! Best regards, Michael @ Vape UK
Posted 3 years ago
Matt Berrington
Verified Buyer
“Very easy to use, dispatched quickly and quality products”
Helpful Report
Posted 3 years ago
Cate Dolman
Verified Buyer
“Great quick service. Elf pens are great with really good flavours.”
Helpful Report
Posted 3 years ago
Lee David
Verified Buyer
“good service and flavour very good”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Quick next day delivery Knocked my craving off smoking Saved me money!! Look forward to buying something next week ☺️ Thank you”
Helpful Report
Posted 3 years ago
Helen Slevin
Verified Buyer
“Very happy with these last a good while”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good price and quick delivery”
Helpful Report
Posted 3 years ago
Jack Roberts
Verified Buyer
“Ordered Wednesday 20th and said it was next day .. didn't arrive till Monday 25th .. it was supposed to be a next day service. DPD delivery 7 days a week....”
Helpful Report
Posted 3 years ago
Callum Green
Verified Buyer
“Shipped on time”
Helpful Report
Posted 3 years ago
Wilma Smith
Verified Buyer
“Very pleased with my Vape. Has helped me cut down on my cigarettes. Very quick delivery and plenty of variety. Thank you happy customer.”
Helpful Report
Posted 3 years ago
Niki Vasilev
Verified Reviewer
“Excellent support, service and products! I would recommend this company to anyone and will definitely do purchases again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Two of the Vape I ordered tasted burnt and one of them didn’t work half of the time.”
Helpful Report
Posted 3 years ago
Chris Barlow
Verified Reviewer
“I have ordered 3 times from this company and every time the delivery has been late after paying for next day delivery, contacted customer services and was given excuses that truck was late in depot so I gave them the benefit of doubt, placed my third order and again payed for next day delivery and hey its not shown up again, phoned to make a complaint and was told I needed to pass age verification on the app, If I have a bank account I'm old enough to buy these products trust me guys this is a way of getting personal details from the customer its a scam avoid like the plaige as promised every time I've contacted these rude reprebates of a company ive been promised a refund for delivery still never received it.. avoid this company at all cost!!”
Helpful Report
Posted 3 years ago
Hi Chris, Sorry to hear you have been left feeling this way after having shopped with us recently. We have looked into your order history, which shows us the first order was placed on a Wednesday evening, after our cut-off time for delivery the following day, but can see it was successfully delivered on the Friday, as advised. The second order you placed on a Monday was unfortunately delayed by DPD at their depot, due to a missed trailer, something which we apologised for and refunded your shipping costs as a gesture of goodwill. As anyone can appreciate, when unforeseen circumstances like this result in the delay of a customers parcel, it is as frustrating for us as it is for the customer, but sadly out of our hands. Due to the rise in popularity of disposable vapes, we have had to upgrade our age verification software to help prevent vaping products falling into the hands of minors. This meant existing customers are now being asked to verify their age as a one-off legitimate check, which takes around 10 seconds to complete and will not be asked of again. Having a bank account in the UK does not require the account holder to be over the age of 18 years old, which is why it is important these one-off checks are carried out. We can assure you and our customers that our third party age verification partner, 1Account, are a trusted and legitimate company. With regards to the phone call you made, this was quite the opposite to what you have explained, with numerous members of staff overhearing the profanity and expletive language you used towards the colleague you spoke with, who remained calm and responded in a professional manner, explaining the above age verification process. Vape UK.
Posted 3 years ago
Wayne Haden
Verified Buyer
“Very easy to make order prompt delivery”
Helpful Report
Posted 3 years ago
Thomas Smith
Verified Buyer
“I am very pleased with my items from Vape UK, all very good.”
Helpful Report
Posted 3 years ago
Vape UK is rated 4.8 based on 11,288 reviews
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