Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,291 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product”

Helpful Report

Posted 3 years ago

“Terrible customer service, I contacted them as all 15 coils burnt out within a day. Michael asked me loads of questions about vaping style, juice, settings, priming etc. Then wanted original packaging to help them contact their supplier. Emails back and forth and eventually said I should have kept the boxes and basically, tough!! Absolutely unbelievable, I will NEVER use this abysmal company again.”

Helpful Report

Posted 3 years ago

Hi Emma, Sorry to hear you feel this way, as with any retailer, when a customer raises an issue with a product they have purchased from us, we will go through the necessary troubleshooting steps, to determine what the potential cause could have been. You contacted us after having had issues with 3 packs of 3 coils having burnt out in one day, also noting that you had experienced a similar problem with numerous coils of the same brand and specification, from eBay and dozens of other retailers. We advised you that the dedicated Mouth to Lung coils you had purchased were not suitable for use with the high VG liquids you were using, which was more than likely the cause of the problems you had encountered. For any potentially faulty products, suppliers and the manufacturer require the packaging and relevant batch/serial numbers to investigate any such matters further. We would never dismiss a potential issue raised with us, so requested the above information, which you informed us you had discarded of everything required to help you further. As detailed in your correspondence, had you kept the packaging or even the coils themselves, we would have been able to help offer further assistance concerning replacements or a refund. Regards, Vape UK.

Posted 3 years ago

“Quick delivery, everything was in working order, super happy”

Helpful Report

Posted 3 years ago

“There is something seriously wrong with the pukka juice sent, bubbling in pipe, clear thin liquid and using a bottle in two days is not right?! I’m very suspicious of this stuff being fake.”

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Posted 3 years ago

“Great choice and quick service”

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Posted 3 years ago

“This Company really care about customer service, their response to any issues is fast and direct. Their products have helped me quit cigarettes after many years. Cannot fault them 10/10.”

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Posted 3 years ago

“Great service, delivery on time. Highly recommended and definitely would order again 👌”

Helpful Report

Posted 3 years ago

“Fast delivery, great choice of products, great service!”

Helpful Report

Posted 3 years ago

“Excellent service , perfect products , customer service A* been using for over a year never had any issues . Definitely recommend”

Helpful Report

Posted 3 years ago

“Good price Good choice of flavours well packaged and sent out quickly Will use again”

Helpful Report

Posted 3 years ago

“Fast service and great website . Item was out of stock and I was emailed once back in thanks”

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Posted 3 years ago

“Great choice, great service and speedy delivery. Will shop again.”

Helpful Report

Posted 3 years ago

“Good price and outstanding service. Delivery was quick”

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Posted 3 years ago

“Love the kiwi passionfruit and guava elf bar and strawberry kiwi. So glad I've found my go-to place right here!”

Helpful Report

Posted 3 years ago

“At first i was sceptical of this website as ive never used it, but everything was in check and my order was delivered the NEXTDAY, thankyou vape uk :)”

Helpful Report

Posted 3 years ago

“Absolutely brilliant service! Had an issue with an order and they re sent out the whole order free of charge! Very quick response when emailing them to! Definitely coming back again!”

Helpful Report

Posted 3 years ago

“The kiwi and passion fruit one tastes like it’s burning and Vapor still comes out after it’s not being used”

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Posted 3 years ago

“Good product, the flavours are nice and smooth.”

Helpful Report

Posted 3 years ago

“Excellent Vanessa. Handy size and great taste.”

Helpful Report

Posted 3 years ago

“Really great and the shipping was so quick!”

Helpful Report

Posted 3 years ago

Vape UK is rated 4.8 based on 11,291 reviews