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Vape UK Reviews

4.8 Rating 11,291 Reviews
96 %
of reviewers recommend Vape UK
Company Reviews Product Reviews
4
 Questions Metrics
4.8
Based on 11,291 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Chris Barlow
Verified Reviewer
“I have ordered 3 times from this company and every time the delivery has been late after paying for next day delivery, contacted customer services and was given excuses that truck was late in depot so I gave them the benefit of doubt, placed my third order and again payed for next day delivery and hey its not shown up again, phoned to make a complaint and was told I needed to pass age verification on the app, If I have a bank account I'm old enough to buy these products trust me guys this is a way of getting personal details from the customer its a scam avoid like the plaige as promised every time I've contacted these rude reprebates of a company ive been promised a refund for delivery still never received it.. avoid this company at all cost!!”
Helpful Report
Posted 3 years ago
Hi Chris, Sorry to hear you have been left feeling this way after having shopped with us recently. We have looked into your order history, which shows us the first order was placed on a Wednesday evening, after our cut-off time for delivery the following day, but can see it was successfully delivered on the Friday, as advised. The second order you placed on a Monday was unfortunately delayed by DPD at their depot, due to a missed trailer, something which we apologised for and refunded your shipping costs as a gesture of goodwill. As anyone can appreciate, when unforeseen circumstances like this result in the delay of a customers parcel, it is as frustrating for us as it is for the customer, but sadly out of our hands. Due to the rise in popularity of disposable vapes, we have had to upgrade our age verification software to help prevent vaping products falling into the hands of minors. This meant existing customers are now being asked to verify their age as a one-off legitimate check, which takes around 10 seconds to complete and will not be asked of again. Having a bank account in the UK does not require the account holder to be over the age of 18 years old, which is why it is important these one-off checks are carried out. We can assure you and our customers that our third party age verification partner, 1Account, are a trusted and legitimate company. With regards to the phone call you made, this was quite the opposite to what you have explained, with numerous members of staff overhearing the profanity and expletive language you used towards the colleague you spoke with, who remained calm and responded in a professional manner, explaining the above age verification process. Vape UK.
Posted 3 years ago
Wayne Haden
Verified Buyer
“Very easy to make order prompt delivery”
Helpful Report
Posted 3 years ago
Thomas Smith
Verified Buyer
“I am very pleased with my items from Vape UK, all very good.”
Helpful Report
Posted 3 years ago
Chantelle Jackson
Verified Buyer
“Great choice of flavours, quick delivery, very pleased with the service.”
Helpful Report
Posted 3 years ago
Jess Elford
Verified Buyer
“Quick delivery & excellent customer service.”
Helpful Report
Posted 3 years ago
Craig Newnham
Verified Buyer
“Got this to help wife stop smoking product was good wife was poor she still tabbing”
Helpful Report
Posted 3 years ago
Lorraine Byrne
Verified Buyer
“Very pleasant experience, will be putting another order in. Delivery was longer than said, but that was more to do with Royal Mail I would think.”
Vape UK 5 star review on 25th October 2021
Helpful Report
Posted 3 years ago
Jordan Luscombe
Verified Buyer
“Best selection of vapes online and quick delivery:)”
Helpful Report
Posted 3 years ago
Jason Tully
Verified Buyer
“A1 rating in every way .. Fast, brilliant service.. will never go anywhere else now.. A customer for life...”
Helpful Report
Posted 3 years ago
Emma Donovan
Verified Buyer
“Great prices.. fast delivery always spot on and a little complimentary choc too.. very pleased x”
Helpful Report
Posted 3 years ago
Fiona
Verified Reviewer
“I had been buying vapes from my local shop but Vapeuk are cheaper on the 5 for 20 Elf Bars. I had issues with verification first time round, but the customer service was extremely helpful. delivery is quick and free if using Royal Mail. These vapes have helped me to give up a 30 year smoking habit so i'll be ordering again and again. Lots of flavours which i'm working out my favourites. Can't fault this company. Love them, Well done.”
Helpful Report
Posted 3 years ago
Jeanette Harrison
Verified Buyer
“These are great no messing with oil or charging up lovely flavours”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered a couple of weeks ago.. fine, Ordered last week and asked for proof to verify my age - which I gave and got my money back. Given the fact I used the same bank card I used its not very ideal.”
Helpful Report
Posted 3 years ago
Amy Macken
Verified Buyer
“Quick delivery and great service”
Helpful Report
Posted 3 years ago
James Mcbride
Verified Buyer
“This is the best vape I've ever tried, I've smoked for 60 years and tried to stop many times without success, I've already done 15 days without a cigarette and I'm confident I will never smoke again”
Helpful Report
Posted 3 years ago
Gemma Jeal
Verified Buyer
“Great little vape”
Helpful Report
Posted 3 years ago
Natalie Glover
Verified Buyer
“Fast delivery and products really good.”
Helpful Report
Posted 3 years ago
Taner Goksoylar
Verified Buyer
“Excellent service all round, have been using Vape Uk for a few months now, and have had absolute no issues, Huge selection of juices, and at great prices adequate selection of mods and batteries but all excellent quality.”
Helpful Report
Posted 3 years ago
Chloe Allaway
Verified Buyer
“Really quick delivery, decent prices and lots of flavours to choose from! Would definitely buy from again :)”
Helpful Report
Posted 3 years ago
Diogo Coelho
Verified Buyer
“Excellent customer service and swift deliveries”
Helpful Report
Posted 3 years ago
Vape UK is rated 4.8 based on 11,291 reviews
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