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Vape UK Reviews

4.8 Rating 11,290 Reviews
96 %
of reviewers recommend Vape UK
Company Reviews Product Reviews
4
 Questions Metrics
4.8
Based on 11,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vape UK Reviews
Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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HADI ALASKARI
Verified Buyer
“Great service and speedy deliver, best atomizer gaskets/ mod protectors I have found. Much better than the kidney puncher ones I have previously purchased. Will definitely be a repeat customer, thank you Vape UK.”
Helpful Report
Posted 4 years ago
Ali Ghassan
Verified Buyer
“Liquid quality is good but delay was in time”
Helpful Report
Posted 4 years ago
Hi Ali, Thank you for taking the time to leave us a review, it is very much appreciated. Sorry for the delay in receiving your order from us, Royal Mail collected the item on Thursday and looked likely to deliver it within their estimated 48 hour time period on Saturday but unfortunately for whatever reason they were unable to deliver it until the Monday. Many thanks, Michael @ Vape UK.
Posted 4 years ago
Anonymous
Verified Reviewer
“I received wrong items and got nearly 2 hours of questioning which felt more like an interrogation online about the items, sending pictures, looking in the bin etc... I won't be sending wrong items back as it's just a lot more hassle through this company and I just don't have time for it and probably still would be interrogated further after they received the items. Very Bad the way they treat customers. My advice is to find somewhere where they are customer friendly!! Very Bad Experience!! CANNOT RECOMMEND!!! Shame I have to give at least 1 star!!”
Helpful Report
Posted 4 years ago
Hi James, Sorry to hear you feel this way, it was not our intention and the request for the image of the incorrectly received product is a standard procedure for many online retailers to allow us to move forward and correct the error which we determined was down to the manufacturer putting the wrong coloured tank in the wrong box, sealed in cellophane for us to sell. We offered to collect the wrongly delivered tank by DPD to save you the inconvenience of going to a Post Office, we would also have delivered the correct tank at the same time. This offer still stands and if you would still like the tank replacing, regardless of you having opened and used it, just let us know at info@vapeuk.co.uk and we will arrange this for you.
Posted 4 years ago
Anonymous
Verified Buyer
“Always been great in helping and deliveries are swift”
Helpful Report
Posted 4 years ago
Neil Seagrave
Verified Buyer
“Always helpful, very timely and a great all round service 👍🏽”
Helpful Report
Posted 4 years ago
Lindsay Macdonald
Verified Buyer
“Excellent service exactly what we wanted lots of choice at a great price , delivery was super quick 😊”
Helpful Report
Posted 4 years ago
Kelly O
Verified Buyer
“Very good service and great products will definitely recommend and will buy from you again”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“good speed great service”
Helpful Report
Posted 4 years ago
JK Faith-Squires
Verified Buyer
“Always receive a 5* service. Thank you”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great service and super quick delivery.”
Helpful Report
Posted 4 years ago
Olivia Sheehan
Verified Buyer
“Paid for the next day delivery service and it was brilliant! Vape is great, I’ve switched from Smok to Geekvape and it’s great. Smooth vaping, battery life good, lightweight 👍🏼 Happy customer!”
Helpful Report
Posted 4 years ago
Tom Wilson
Verified Reviewer
“I had an issue with a product that I bought and the staff had no problem dealing with this and making sure they could help me out and sent new items out right away 100% satisfaction gaurenteed with this company wouldn’t shop anywhere else for vape products!!! Thankyou for all the help guys !!!”
Helpful Report
Posted 4 years ago
Simon Wilkinson
Verified Buyer
“Everything always arrives on time and in great condition.”
Helpful Report
Posted 4 years ago
G
Unverified Reviewer
“Team were really good at sorting out an issue I had. Quick responses fast delivery with tracking info.”
Helpful Report
Posted 4 years ago
Gareth Davies
Verified Buyer
“Excellent service with great selection.”
Helpful Report
Posted 4 years ago
ERic RIches
Verified Buyer
“No complaints,service was how it should be,very good.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“speedy service and helpful tips included for a first time vaper about how to prime your coils which is something i might have missed”
Helpful Report
Posted 4 years ago
Caleb Adams
Verified Buyer
“Reasonable prices and lots in stock. Fairly fast delivery.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Delivery always when promised, items well packaged. Cute wee chocolate included. Can't fault this retailer, highly recommended.”
Helpful Report
Posted 4 years ago
Callum Young
Verified Buyer
“Very good thanks”
Helpful Report
Posted 4 years ago
Vape UK is rated 4.8 based on 11,290 reviews
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