Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,291 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried the offer of 5 Elf Bars for £20. Only 3 in the bag, when it was delivered. Sent an email nearly 2 weeks ago, no reply. After reading reviews, i was expecting better customer service”

Helpful Report

Posted 3 years ago

“Although the 2 stars feels harsh, I personally believe it suitable based on the issue I encountered. On the online website, I selected a variety of different flavours to my basket as I personally don't like smoking the same taste time and time again, which is a main reason as to why I vape to begin with. However, when my order arrived I received 11 of the same flavour being Apple and Peach. Don't get me wrong, the flavour itself was lovely, but I never even picked that flavour to begin with! I have smoked one of them since my purchase arrived and have had to find an alternative source of supply to prevent a reoccurrence of this issue which is a real shame, as the vapes I received were very nice but the risk of the same thing happening simply isn't worth it.”

Helpful Report

Posted 3 years ago

Hi Cain, Sorry to hear you were left disappointed with your recent purchase with us. We have looked into this further and can see that you added a quantity of 11 Apple Peach Elf Bars to your basket, before completing payment for them. No other flavours were added to the basket on your visit to our store. As detailed on the information on the Elf Bar product page, to select and purchase multiple flavours, it requires the customer to select the flavour and desired quantity, before clicking 'add to cart', and then repeating the process for another flavour. If you wish to return the 10 remaining Apple Peach flavours you have, you are more than welcome to use the freepost returns link provided below and, on their return, we can either swap them out for the flavours you would like, or issue a refund for them. https://www.royalmail.com/track-my-return/create/2055 Kind regards, Michael @ Vape UK.

Posted 3 years ago

“the service is incredible, however the vape has been leaking alot”

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Posted 3 years ago

“Ordered Wednesday 20th and said it was next day .. didn't arrive till Monday 25th .. it was supposed to be a next day service. DPD delivery 7 days a week....”

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Posted 3 years ago

“Two of the Vape I ordered tasted burnt and one of them didn’t work half of the time.”

Helpful Report

Posted 3 years ago

“First time round I was really happy with the product just dpd delivery service wouldn’t leave the parcel so I had to wait another 3 days to receive my product. Second time round delivery had sorted the issue but I’ve found one of my products burnt out after one use, as seen in the video stated! I’ve been buying elf bars for quite a while now and tend to have one a day and have never noticed this issue before. So I’m not quite sure now for the tiny difference of saving which equivalents around 50p just to go back using a small street business now.”

Helpful Report

Posted 3 years ago

“I ordered five different elf bars flavours but when they arrived it was all apple peach flavour”

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Posted 3 years ago

“Did not last for anywhere near 600 tokes. Really disappointed”

Helpful Report

Posted 3 years ago

“Easy to use service, great flavours but very poor vape. Leaks in to mouth and some have only 280 puffs in them.”

Helpful Report

Posted 3 years ago

Hi Helene, Thank you for your review and feedback, it is always appreciated to gain such reviews on the products we sell on our website. We do have it detailed on the Elf Bar product page, that puff counts are approximate and dependent on the length of draws on each use and by no means a guaranteed amount of puffs. Significantly lower puff counts can be found if longer draws are taken. Sorry to hear further that you had some leaking issues, this can be caused by how hard the device is drawn on, but also if the airflow is blocked at the base of the product. We have a useful blog, which might be worth taking a look at... https://vapeuk.co.uk/blogs/vape-uk-latest-news/disposable-vape-kits We would always recommend a refillable vaping device, as an alternative to a disposable, which would see a huge difference in the overall cost. I hope this information has helped, please do not hesitate to get back in touch if you have any further questions and we will help assist you further. Best regards, Michael @ Vape UK.

Posted 3 years ago

“Elfbar 600 purchased, slowest delivery on planet, but most importantly the vape last half the time as from other stores. Will never buy again.”

Helpful Report

Posted 3 years ago

“Nova 2 vapes fine but nova 4 not good”

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Posted 3 years ago

“These vapes where okay but sadly one didn’t work on arrival and others lasted no more then a few hours”

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Posted 3 years ago

“Hi I would never usually complain, however, I thought best to let yous know. The vape that I ordered is leaking a lot and means I can’t use it as I can’t bring it anywhere. I had it upright in my bag and it leaked everywhere and even when I’m using it it leaks. Is this a common problem? It is quite inconvenient and means I’m unable to use it.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Thank you for getting in touch via our reviews platform, sorry to hear you have been experiencing an issue with the Smok Vape Pen V2 Kit you purchased from us, we contacted you via email with regards to this matter but are yet to hear back from you? Please do get back in touch with us via email at info@vapeuk.co.uk or by telephone on 01273 964252, so we can get this matter resolved for you quickly. Kind regards, Michael @ Vape UK.

Posted 3 years ago

“Not good, perhaps it's just me, totally wicked are much easier to do business with.”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for taking the time to leave a review for us, we can only apologise you did not find us easy to deal with, if you can provide any further feedback regarding the service you received, it would be very much appreciated and help us to do better next time. We are always contactable at info@vapeuk.co.uk or by phone on 01273 964252. Kind regards, Michael @ Vape UK.

Posted 3 years ago

“Whilst the ease of the website & ordering/delivery is very good, the actual quality of the juice ordered is distinctly very poor. Received what is allegedly called Strawberry e-juice. Tastes absolutely nothing like strawberry & even with a fresh atomiser in my device it leaves & tastes like a metallic flavour. Worst tasting juice I've ever experienced.”

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Posted 4 years ago

“Now I absolutely love the design and quality of the vape I've brought my trouble it's starts to leak now I'm using this has a to to stop smoking and it's been amazing it's just letting me down now .”

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Posted 4 years ago

“Quick delivery, product came intact, with everything and looks nice. Although after two days use the top keeps coming off and damaging the coil in the process. Has been off a couple of days due to strong burning sensation when taking a draw. Overall, good service poor product”

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Posted 4 years ago

“I was a little disappointed in the delivery time and the liquid keeps burning my coil.”

Helpful Report

Posted 4 years ago

Hi Hayley, Thank you for leaving a review, I am sorry to hear you were disappointed with the delivery time, the order you placed with us came with the free Tracked 48 delivery we offer, where Royal Mail aim to deliver within 2 working days, but do advise it can take up to 7 working days. The order you placed on Monday January 18th, left us that same day and was delivered on Thursday 21st, the delay being more than likely caused by the ongoing Covid19 Pandemic or recent adverse weather conditions. If you need the items quicker, we do offer additional shipping services, such as Next Day delivery with DPD, which would have guaranteed your delivery next day. With regards to the liquid causing your coils to burn, are you thoroughly priming your coil prior to installation and use? If you need any further help or advice with regards to this, please do not hesitate to email us at info@vapeuk.co.uk, where we can help assist you further. Kind regards, Michael @ Vape UK

Posted 4 years ago

“Product good delivery was terrible had to change the delivery address as driver couldn’t be bothered to look for the house missed delivery twice really disappointing”

Helpful Report

Posted 4 years ago

Hi George, Thank you for taking the time to leave a review for us and the service we provided, I can only apologise that DPD failed to deliver your order next day, and the resulting issues you had with having to update your address and the driver again failing with delivery. As a gesture of good will, I have processed a refund for the £4.99 you paid for next day delivery, which should be back showing in your PayPal account shortly. If you ever get an issue like this in the future, please do not hesitate to get in touch with us at info@vapeuk.co.uk, where we will help assist you quickly and efficiently with any such issues. Many thanks, Michael @ Vape UK

Posted 4 years ago

“Order never arrived”

Helpful Report

Posted 4 years ago

Hi Renee, Sorry to hear you did not receive your order from us, the tracking for the parcel we sent out, shows it was delivered. We did contact you at the time to express our apologies for the delay caused with your order and issued a refund for the shipping as a gesture of good will, but did not hear back from you. Kind regards, Michael @ Vape UK.

Posted 3 years ago

Vape UK is rated 4.8 based on 11,291 reviews